Liberty Mazda

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
104 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 7, 2020

    WORST DEALERSHIP EVER! Since I have communicated with 4 different people through the Mazda customer-experience hotline, let me explain the full story... here and maybe someone will actually do something about this horrible experience that I have had. Long story short, I finally found my dream car online through Liberty Mazda's Website. On Saturday, June 13th I called Liberty Mazda and asked if the vehicle was still available and that I live out of state. I made an appointment for Monday the 15th to view the car. First thing Monday morning, I called Liberty Mazda and specifically asked what I would need to bring in order to purchase the vehicle and drive with it home THE SAME DAY. The woman over the phone told me I just needed a Driver's License with me. When purchasing my car I worked with Jonathan who seemed like he was new because he didn’t know jack xxxx. I then worked with Tom the finance guy who was absolutely AMAZING. I have nothing but great things to say about Tom, he was so helpful. However, when I was working with Tom, James, the sales manager was taking a personal phone call in the room next to us. It sounded like he was on the phone with one of his buddies about getting together to "kick someone's xxx". Note: my boyfriend and I were not the only customers in the dealership at the time. James was using inappropriate language and even Tom kept looking out and I could see on his face that he was beginning to get frustrated at the lack of professionalism from James. After signing everything and purchasing the vehicle I was told that I could not take the vehicle home since Massachusetts apparently doesn't do temporary plates and that I would need to register the vehicle and get the plates in hand before I could get my vehicle off their lot. At that time I was so confused because before I traveled those 4 hours there and purchased the car the reception lady told me I could take the vehicle the same day. Since purchasing the car I have been working with James ever since. I've probably called the dealership over 30 times and most of those calls were never answered. I have left SEVERAL messages and NOTHING! Never a callback. At this point, I was about to rip my hair out and just give up. I have been under so much stress not having a car to bring myself to work and also the fact that I have put so much time just to reach out to these people for nothing to happen yet. I have called Mazda's customer-experience hotline and complained about 4 separate occasions. All I keep hearing is "I'm sorry", I'M SO SICK OF HEARING SORRY, SOMETHING NEEDS TO BE DONE ABOUT THIS! I am a pissed off customer who just wants someone to actually do something to help me! I was also told I would get a call from the owner of Liberty Mazda. Did I ever? Of course not. SO much xxxx has been said that I forget until I remember. AND THEN they have the audacity to give me a filthy loaner during a pandemic which is absolutely absurd. I traveled an hour and a half to pick up the loaner on Friday, July 3rd. The delivery guys were 30 minutes late and the car was DISGUSTING. The console was sticky, there was dust and dirt all throughout the vehicle. I am extremely disgusted at the fact Liberty Mazda would give an already DISSATISFIED customer a trashed loaner especially during a pandemic. There are two dents on the outside of the backend vehicle. The "Courtesy of Liberty Mazda" on the back window is peeling and crooked as you can see where the line placement is. It looks like they just slapped it on last minute. Overall my experience with purchasing my new car has been HORRIBLE. I feel like nothing is being done about it and Liberty Mazda is not getting the wake-up call they need. The absolutely useless salespeople at this dealership DO NOT deserve the commission from this sale much less to continue working for the company. I expect something to be done immediately about this or they and Mazda can expect to hear from my lawyer.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 19, 2019

    Last week I put up a post about breaks on my Mazda CX-9 the service manager Tom called me and he did an excellent job in resolving my problem he went above... and beyond to put the customer first I wish everyone you dealt with was more like him thank you for the excellent service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 1.0 out of 5
    September 16, 2019

    Had an engine put in my Mazda CX-9 spent 7,000 dollars on it then they told me that it needed breaks so I asked how much they told me 479 which is fine... now when I drop it off they tell me 1,000 dollars for breaks which is not fine after spending all that money you think they could help you out a little need less to say if you have any work do e here get it in writing because what they did was wrong

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    November 18, 2018

    Just had our second oil change on our less-than-year-old Mazda CX-5. The experience was very professional and comfortable.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Leonard Ortins, we strive for 100% satisfaction, and it is great to see you had such a positive experience at LIBERTY MAZDA. Chris Gannett General Ma...nager Liberty Mazda 978-375-1819 Cell cgannett@nedda.com

  • 5.0 out of 5
    September 29, 2018

    I recently had Android Auto installed in my 2018 Mazda6 and I am very pleased with the service. Howie was my service advisor and he was a pleasure to deal... with. He provided a loaner car for me and I was happy to have it because I had to leave my car over night. It was over all a hassle free experience and I'm glad I purchased my car there!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dear Maria Pitts, thank you very much for the positive 5 STAR REVIEW and kind words about Howie McClallen. We truly try to make a positive differenc...e each and every day with our customers. We really do hope that you enjoy your 2018 Mazda 6 which incidently, we feel is the best car out there. Thanks for being a Liberty Mazda customer!!! Chris Gannett General Manager Liberty Mazda 978-375-1819 cgannett@nedda.com

  • 5.0 out of 5
    September 10, 2018

    They were very friendly and very helpful. Made the process quick and painless.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dear Lauren, thanks for the 5 STAR REVIEW and positive words about our award-winning Service Department!! Chris Gannett General Manager Liberty Mazd...a 978-375-1819 cgannett@nedda.com

  • 5.0 out of 5
    August 31, 2018

    Was in twice in two days. First planned visit for service went as I had expected. Done relatively quickly too. Second visit unplanned because of a loud... noise when driving and they took me in right when I called. Quick fix while I waited. Technician explained what made the noise and took me for a drive to make sure the noise was gone after he worked on the problem. They made the unplanned visit super fast and easy!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dear Alexis, thank you very very much for the positive words and 5 STAR REVIEW for our award-winning service department!! Chris Gannett General Manag...er Liberty Mazda 978-375-1819 cell cgannett@Nedda.com

  • 5.0 out of 5
    August 24, 2018

    Jim was tremendously helpful throughout the entire car buying process. He went with us on the test drive, and explained all the features of the car succinctly... and accurately. Would not hesitate to buy from this dealership!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Dear Jim, thanks for the positive 5 STAR REVIEW for our Sales Department and Jim Samson. Chris Gannett General Manager Liberty Mazda 978-375-1819 ...cgannett@nedda.com

  • 5.0 out of 5
    August 20, 2018

    Excellent service from Howie and from the person that worked on my car thank you

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dear Mary Obrien, thank you for the positive words for Howie McClallen and our Tech !!! Chris Gannett General Manager Liberty Mazda 978-375-1819 ...cgannett@nedda.com

  • 1.0 out of 5
    August 10, 2018

    Liberty Mazda is a very good dealer. I have very good experience and good services from them.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. I want to make sure that you are ha...ppy. You gave us 1 STAR which usually means you were not happy with us. Did you mean to give us 1 STAR or are you satisfied enough to give us 4 or 5 STAR? Just want to understand if we need improvement or correction? Chris Gannett General Manager Liberty Mazda 978-375-1819 cgannett@nedda.com

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