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Waxahachie Ford

(961 reviews)

Reviews

(961 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Service department

Always friendly great service team. Basic maintenance completed, with future maintenance needed to maintain the vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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REPAIR

nick was great to work with he took care of all my concerns.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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I love this place

Everything was wonderful. I love Waxahachie Ford!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Ford18

Corey and the staff was excellent, I would recommend someone coming to Ford's place to buy a new car or used car the staff is great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Love it!

We had a wonderful experience as always! Justin Bowers is helpful, he listens to what we want and is honest about pros/cons of specific vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks, Andrea! We're glad to hear that you consistently have a wonderful experience with us! At Waxahachie Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Service center

Awesome staff and trusted maintenance service ""....................

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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New Rim

Everything was good. The only problem that I have, is that my wife and I wait in the waiting room for about two and half hours waiting for you to put a new rim on a new tire on my 2017 Ford truck that was all ready there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your honest feedback, Joe. We're glad to hear everything was good, although, we wish you had quicker service. If you would like to discuss this further, don't hesitate to give us a call. We are always happy to help!

Great Dealership Experience!

Best dealership and service in North Texas. Attention to details and made the purchase quick and simple.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Area Manager

This was the easiest car buying experience i have ever had. I am a super busy Area Manager from Waxahachie to Santo Tx and they made it Super easy for me to drop by, sign and drive away. Stanley in the Service Dept has been my Go to since my First Ford, Mr. Nelson made the new car process amazing and super fast keeping me informed every step. #1 in my Book

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Mary Steadman

Always great experience at Waxahachie Ford...great people, great seevice!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mary, we set high expectations for ourselves so it?s gratifying to hear you always have a great experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!