Reviews
Personalized service
I travel 16 miles to have my vehicle serviced at Ferman. Brian kept me abreast of the service progress and invited me to text him any questions I may have as the work progressed. I appreciate the coffee bar, the clean restrooms, and the well kept waiting area.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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A truly above and beyond service experience.
My service writer Kevin was excellent as always. His dedication to making sure my service experience is as easy as possible, his handling of any questions I have and his attention to detail and quick response make sure I will always bring my Jeep back to Ferman. We live an hour away and I will still make the drive to get this level of service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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New challenger
Staff was informative and kind as I looked at a black 2019 Dodge Challenger. George was a great salesman! The dealership made it easy to be a returning customer.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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It was all purched by phone, flawlessly!!!
Very efficient from the first call to the taking position of the vehicle. My sales associated did it all without complaint, even arranged a currier to come to my home, 2.5 hours away to sign paper . . . That is customer service. Very impressive!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
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Great service
Purchased a new ram 1500 in 2016 from Ferman. The whole buying experience was great. We love the customer service here. Even 2 years later, we get the same great service and attitude as we did from day 1. Facilities at ferman are top notch and thats the way they treat you. A+
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Brenda is an exceptionally outstanding Service Rep
Outstanding Service call. I appreciate professionals in maintenance and service. My service was executed on time and done to standard. Brenda should be promoted. A true professional. She takes care of business. VR Jim Gregory
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Amazing!!
Amazing customer service! Spent the time to help us find the perfect jeep for us! Fell in love with a brand new 2018 Jeep Wrangler Unlimited Sahara! My dream vehicle!! Thank you Shamir and Bobby for making my dream a reality!!! #dreamsdocometrue
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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I recalled part was replaced in my 2015 jeep
A recalled part was replaced in my 2015 jeep along with the routine oil change. Both seem to be done accurately. Most importantly I was greeted and treated very well from the time I walked in until the time I left. The gentleman handling my service appointment could not have been more courteous and professional. I would highly recommend him and believe that he is an asset to Ferman
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Oil filter fix
Brenda really helped get my car in and out of service. It was quick and seemless with no hassle. Will go back to her again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Great service, friendly pleasant and helpful folks
We enjoyed working with these people. Jon Hurley was our sales person and he was quite knowledgable about the things that we asked about. These people were easy to work with and niether of us felt pressured into buying. There is also a large inventory and plenty of choices available.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
