Reviews
Recall/Oil Change/Tire Rotation
I was only in mainly for an oil change and tire rotation, but the airbag had a recall so had left at the garage for the add'l work. Kevin was up front on length of time and set expectations in completion of the work. It was very much on time and prompt which is sometimes an issue whenever leaving a car off for service. I will continue to bring the Jeep back to this location and schedule further service with Kevin.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Great experience
I worked with Morgan and Geyorge, and they made the process very smooth and let me choose the vehicle that I really wanted without any pressure. Definitely will be recommending to friends and family! Thanks for all you did!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tire Pressure Sencor replacment in tire.
Had A very fast service I was thinking it would take at least a couple of days I got it back in hours Was Made me Very Happy All service employments were very helpfull I want to thank the whole service people. Thank you will be back.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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RAM 2500
Ferman CDJR of Lutz is truly exceptional! I would recommend them to all my family and friends and will return to do all my service work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Great Service and Friendly people !
People where very helpful and friendly , Took time to show us all upgrades and options on product . Fourth car bought with this salesperson and will not be the last !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Great Experience!
Bobby took great care of my needs and was courteous. Drove over an hour to visit him vs. the local xxxx of a dealership that we gave a chance to twice. Bobby had cars pulled up and ready for us that fit what I was looking for and never made me feel rushed as I was choosing between a luxury truck or a sports car.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
New Ram
I worked with John Hurley buying my 2019 Ram Big Horn. He made me feel like family and and made the entire process seamless. We were able to get out of our old vehicle when other dealers couldn't do it.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding
I drive from Seminole FL to Lutz to have my 2015 SRT Challenger serviced and in all manner looked after at Ferman. From the time I purchased my vehicle at Ferman to the current service and part replacement, this dealership is the best I've ever had the opportunity to deal with in my 61 years of owning and driving cars. Bryan and Brenda are the best service writers in the State, and Bob Cooper get's cudos on how his folks in the service department conduct business. If you want a top notch experience at a Dodge, Chrysler Jeep Ram dealership, this is the place to go.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Always come back
I have been coming to Ferman for over 10 years. I won’t buy or take my vehicle anywhere else. They always do an exceptional job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Bill was amazing and very helpful
I have been having a lot of issues with my Dodge Ram and even though Bill Clement (in the service department) and the team there were not able to duplicate the issue to fix it they were very helpful! Bill has been able to help with any questions I had and has continued to help even though the truck is no longer there. Thank you Bill for all of your help! Hope our truck gets fixed soon.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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