Reviews
I'm often difficult and they put up with me.
They always put their heart and soul into doing a good job. I am not always easy to deal with and they put up with me. Since I have saved so much money on service buying an American car I have them always to a complete detail. My Grand Cherokee is 5 years old now and I still love it. It still runs perfectly and looks perfect. The employees of the service and parts department always do the best they can for their customers. They are all honest and will not give you any B. S. I have never, not once, been pushed into doing something for the car it didn't need.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We look forward to serving you in the future, Mark!
Very professional
Brian was very helpful I was supposed to go there on Tuesday and I went there on Monday I got my appointments mixed up and he took me anyway
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! Please contact us to let us know how we can serve you better next time.
Service experience
I brought my Chrysler in for some routine maintenance. In case I did not have an appointment. Nevertheless, everything was done quickly and efficiently. I was able to move on to my next appointment ahead of schedule.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Mitch!
From sales to service , The best there is.
Cathy M.,Mike P, Milo, Kevin, Louis, are a great team I have been dealing with Mike P., at different locations, and purchased Chryslers and jeeps and a pacifica and a dodge Durango and have had great results from sales to service. Would not buy or have any car serviced but Ferman. Gene Fouch
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
2018 Ram 1500 Safety Recall
I was notified by letter that there was a safety recall for my 2018 Ram 1500, so I scheduled an appointment right away with the Ferman in Lutz. When I arrived, I was greeted by service advisor Brian, who got me in and out in 30 minutes. I love fast service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Randy!
Great service
Anthony the service advisor provided great customer service and made sure I was always updated on my vehicle. He even provided a rental car at no charge so I could get around for the weekend, great service and my air works fantastic now.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Shelby!
Service
Service was good and pretty fast, but my only complaint is that the second time I went and they don’t offer to clean the car like most dealerships do. I don’t know if that’s only ferman Jeep lutz or whatever, but that’s my only complaint really.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review, Nick!
Service is A1
I have been going to Ferman since I bought my Dodge Avenger in 2013 and have never had a problem with them or their service. I appreciate their expertise when I have questions and give me an honest analysis of whatever I may need done on my car. Everyone is helpful, courteous and the work is done expeditiously. Thanks guys - you are a great team!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your review!
My first Jeep
Wanted a Jeep, went in and found a group of people willing to teach and show me the Jeep I fell in love with! Thanks to the whole team
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
Service department Anthony amazing
Working with Anthony I was able to transition for a day without my vehicle great communication on work being done loaner vehicle very nice and clean and convenient Anthony made my whole experience with Furman like a new experience I would gladly recommend my friends and family to Ferman thank you Anthony for all you've done great attitude personality all a plus
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We look forward to serving you in the future!
