Ferman Chrysler Jeep Dodge RAM of Wesley Chapel

Walk in and not one employee can say hello. Just stand there like you do not exist ehile they do computer work and still say nothing for 5 Plus minutes! Just no clue on customer Service or just be polite. Will not return!

Workmanship and service was done on a timely manner. The facilities and amenities were great with a Relaxing atmosphere. Have been during business with this dealership and service center for over six years.

I searched all over Tampa Bay for a new 2018 Jeep Wrangler. Jonathan helped me find my dream Jeep and for a price I loved! Ferman was the first place I looked and out of all the other dealerships I must say Ferman did the best price wise and customer service wise.

Customer Satisfaction starts with the exceptional attitude and customer care that my Service Represenative Kevin provided, going on and above to meet my needs. It is experiences like this one that have kept myself and family bringing our Dodge vehicles back for all of our service and warranty needs for over 13 years.

My vehicle was in the service department for one and a half days. A third trip back was required because I had a warning light that was coming on after a replacement part was installed.

Online check in price for my jeep with my vin # from an email sent to me from Ferman was $59.95 and $10 coupon to check in online. When I go to pickup with a 25+ min wait at the counter I was helped by Anthony and the price was $118... I showed him my email and he didn't want to honor it he said my Jeep needs synthetic oil and it's $89 for just the oil. I told him to ask his manager because they sent the email to me with the prices and coupon. He said he could probably do the price but not the coupon. I asked why not and showed him my email and there link where I did this and also saw on his computer my estimate with the 59.95 on the screen. He went to the manager and came back with the quoted price and told me to know for next time the price of synthetic oil is $89. I told him not to send emails with wrong pricing and being able to schedule appointments with wrong prices for my Jeep. I never got an I'm sorry for the confusion or anything... he made me feel like I was stealing from him... also my appointment was with Kevin but he was not there when I dropped off or picked up.

I came in at 7:20 thinking that was my scheduled appointment but found out quickly that it was actually scheduled for 8:20. My service representative had me in by 8 and out before 9! Awesome customer service!

As always Tom my service tech gives me excellent service when I have to bring my Jeep Wrangler in for service or when I have an issue with my vehicle. Tom always makes sure that I have a loaner vehicle when needed so that I don’t have to take time off work to have my car repaired. I would highly recommend Ferman to my friends and family.

Had great customer service from our salesman Kevin and the finance manager Gonca. The facility seemed a little bit crowded/small and difficult to travel around.

I have been buying new cars and getting them serviced at Ferman CJD of Cypress Creek for four years now. Proffesional,knowledgeable,good people through out the orginization.