Ferman Chrysler Jeep Dodge RAM of Wesley Chapel

My appointment was scheduled for 3:30pm which is the last appointment time they schedule.. I was told there is a recall on my vehicle and they were not sure if the had the time or parts to complete it. One hour and thirty minutes later I was driving home with all work completed.

Troy kept me appraised of service, was friendly and courteous displaying excellent customer service. And a part is on order. Hoping to hear back soon.

John was outstanding. He determined what I wanted and then proceeded to find the exact Jeep I wanted. He did not attempt to include items I did not want or need (like a sun roof). When I am ready for another car, John will be my salesman. Dave Tannenbaum

I purchased a Chrysler Pacifica about 1 year ago. Generally happy with the car, however from day 1 we had an issue where the AC will start blowing warm air intermittently. I brought the car to 4 different dealerships that were never able to reproduce or I should say never really took the effort to reproduce. Finally at Ferman they kept my car over a weekend and identified the issue. They replaced the compressor under warranty and I haven't had the issue since. I must add that their lounge is very comfortable and well stocked. It's a pleasure to go over even for an oil change.

I was very happy with the fact I was a me to have my car towed at no expense since it was under 10 miles and also that I was able to get a loaner from the dealership which helped since I needed to continue with my daily routine and chores. My experience overall with the dealership was excellent. I am not happy that something broke on my car that seems like it should have lasted longer. I worry about my car having issues when it’s not that old and it not being covered under warranty! Plus repairs are always so expensive at dealerships!

I had to travel across the state for a funeral and needed to have my Jeep checked out before the trip, Ferman was able to get me in and not only checked everything but found a recall and did the repair. The personnel were extremely friendly and the service was done in a very short time.

John Wahnan was a pleasure to work with. We now see him as a friend and look forward to maintaining a relationship with him. Ferman you are fortunate to have him. We love our new Dodge Ram. !!!!

Hassle free environment that takes the edge off buying a car.

Troy was great! Very helpful and kept me updated. Most of the service advisors I’ve dealt with treat women like they don’t have a clue what they are talking about but, Troy treated me with great respect. He will be the only advisor I schedule with from now on!

Troy was an excellent service advisor! Everything went perfect from beginning to end. No problems at all. Troy is a true asset to the company.