Reviews
Quality service.
The Detail shop does an amazing job, They made my Jeep Grand Cherokee look brand new inside and out. I assume the service was completed, but no one ever really knows. My service at 60k miles was $900. Including the $150 towards the detailing.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Great service
Bobby was very helpful.. not pushy - made it easy to buy
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2017 Jeep Grand Cherokee Summit
Best experience buying a new car. Most knowledgeable salesman ever!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Warranty Not Honored
Brought 09Challenger in for valve lifter Problem. Despite all major service and 50,000, 100,000 mile checkups and all recalls accomplished, lifetime power train warranty was not honored due to lack of specific checkup I was not aware of. I suspect that checkup requires a fee!!! In the end, I paid 3,300 for a repair that should have been under warranty. I found parts and labor fees to be a bit excessive as well. Tom, in the service department was outstanding. He has always been most helpful and, on this matter, went above and beyond to try to help! He is the probable only reason I would come back or recommend. I also noticed a few body trim fasteners missing and some wires not in the factory position. Would be nice, now that car is repaired and inspected, if dealer/Chrysler would reinstate warranty!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
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Excellent Service Team
I have been bringing my Jeep Grand Cherokee to Ferman Jeep in Lutz for servicing for almost 6 years. They are very professional and always to a great job. I highly recommend the Ferman team!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
I'm very happy with my new tires and the service.
I saw that you have some new service staff that are more knowledgeable and care about the customer needs. Thank you also to Milo and Bob Cooper
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Great car, Great price, Great customer service
I had several dealers that gave me very good offers, but Mr David Cooper was the reason I bought my Challenger from Ferman. He was very professional, honest and answered all my questions. It was worth the 4 hr drive from Pembroke Pines, FL. Thank you David
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeep maintenance
everything was done in a timely manner and the work to correct something was great! Tom was the best he helped me with everything. Excellent customer service Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Best salesman
Shamir made the process of buying a new vehicle extremely easy. One of the best salesman we have encountered. Even after the purchase he had went above and beyond making sure we are happy with our purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jeep!
James Lesniewicz did a great job in finding the jeep I wanted. I knew exactly what I wanted and he brought it right to me. The price was great too! I recommend James as a great salesman, someone who is straight forward and willing to please. Thank You James!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
