Reviews
Customers come before a sale
I knew what I was shopping for, right down to the color. My family was with me to include my parents, and we were treated with respect and everyone felt comfortable in their showroom. Plenty of beverages and things to see while shopping for a car. I was very lucky to be partnered with Mr. Marc Graves, who allowed me my time to shop and then helped me get EXACTLY what I was looking for. Not some. ALL! Right down to the price I was willing to pay for this vehicle. Marc was honest and that made me choose the vehicle from Ferman of Lutz. Price, quality of people and knowledge. Management staff, and selection of vehicles. Ferman loaned me a car until mine was delivered, new and they kept their part of the agreement with a simple handshake. No issues, and Ferman of Lutz has earned my business and the business of my family. The best car buying experience I've ever had!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2016 Jeep Cherokee Limited buying experience
Gheorghe Donici was an excellent salesperson. He found the vehicle I wanted, gave me a fair price and even delivered the vehicle to my home. He made my buying experience the best ever. I highly recommend Gheorghe to anyone looking to purchase a vehicle at Ferman. I would purchase from him and this dealership again. I am a very happy customer!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buyer
Won't ever go anywhere go purchase a vehicle. Bill, Mike, Kathy and Jim took great care of me and made my process a whole hour and a half long! That's amazing people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Customer Service with Sales/Leasing.
All parties were professional, personable.and willing to work with our situation or concern. Salesman Travis was very knowledgeable and well rounded with the vehicle's features. Also, he had good communications skills . .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ram purchase
Walked in with list of trucks I wanted to look at. They got the keys with no problem. No hard sale, good price and fair trade in value
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Friendly Place...
Gheorghe did such a nice job and was extremely friendly and fair. He listened to exactly what I was looking for and did not stray from that. I did not feel pressured or uncomfortable like other sales people can make you feel. The communication between him, us and upper management was a smooth process. Would recommend.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Awesome customer service
The sale persons and financial person were straight forward, which made our decision process to buy easier. Thanks Terry, Marc, and Maddie. Thanks for all the guidance!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great customer service
I always recommend this dealership - exceptional customer service
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Worth the Trip!
We came from out of town and were able to come home with a new car within our budget. The staff was friendly and accommodating. We will highly recommend that our friends take a trip to this dealership before they buy!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Ferman Jeep Renegade buying experience
Awesome experience, great sales people and very helpful
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
