Reviews
Service on my vehicle
Excellent customer service. Rapid follow up with work completed in accordance with both cost and time estimate.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Best car buying experience
Gheorghe was Excellent. He made my car shopping experience a breeze, not pushy at all and he did his best so I could get the deal that I wanted. If you are buying a Dodge, Chrysler or Jeep see Gheorghe at The Ferman Dealership in Lutz, Land O Lakes Wesley Chapel. He is the person to see.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
our wrangler
Guy Wallis was helpful and responsive to our needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jim and Kathy were great!
Jim and Kathy took great care of us. No hassling, direct, got us a good deal. We went in with the intention of ordering a new Jeep but they were able to find a model that met our needs and we were able to negotiate the price / lease / etc without any headaches. Would definitely buy my next car from them again!
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great working with James!
I shopped around for 2 months and ultimately settled with Ferman and James Zabel. He was excellent and gave me the best deal. Will return!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing!
My experience with this dealer started online. From the start the staff were amazing. Fast, informative responses to my online questions. The facility is huge with a great selection of cars. The sales and finance staff are friendly, encourage questions, and don't try to pressure. I recommend everyone shop at this dealership and ask for the amazing Amanda Alvarez.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Best service out there!
Would highly recommend Ferman Chrysler's service department. They were able to diagnose the problem with my vehicle, explain it to me, and get it corrected in a timely manner. Because the problem was under warranty and the fix took 3 days, I was also given a complimentary rental car. I had previously taken my jeep to another dealers service shop and the couldn't diagnose the issue, but the guys at Ferman did
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent as always.
Terry is the best car salesman that I have done business with in over three decades and multiple car purchases. I have bought five cars from Ferman just in the last three years; four of them because Terry was the salesman. Being a career military man, I appreciated his "no bull" approach. In fact, my recent purchase of a Jeep Wrangler Hard Rock Rubicon was because of his outstanding diligence in finding one of the only two Jeeps of the type I wanted in Florida. I trust him implicitly. I didn't even ask for a test drive!! Ferman would be wise to do whatever they can to keep a salesman like Terry and reward him for continuously striving to ensure not only customer satisfaction, but building relationships that last decades and result in multiple purchases by family members. I know that my daughter knows exactly who to go to when she's ready to buy a new or used vehicle. I consider myself fortunate to have a great business relationship, and after buying four cars from him, a burgeoning friendship, with a man of great integrity, diligence, and commitment.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jim and Kathy were great!
Jim and Kathy gave us a no-hassle buying experience. Jim worked with us for a few weeks prior to us making the transaction, and then Kathy stepped in when Jim was out due to our tight schedule. Super helpful all around with everything! We had no issues with the purchase and they helped us find the exact Jeep we were looking for, even after shopping around for a month. They came back with the best pricing and were a pleasure to work with. I will definitely buy my next Jeep from them, without hesitation. Thanks so much!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Experience in buying a Jeep
My experience in buying a Jeep could not have been better. Everyone I encountered was pleasant, helpful and informative. They were knowledgeable of the product, sensed my needs and met them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
