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Ferman Chrysler Jeep Dodge RAM of Wesley Chapel

(2,674 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2021 state dealer award
View 9 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award
New (888) 353-5691 (888) 353-5691
Used (877) 450-1861 (877) 450-1861
Service (877) 890-6710 (877) 890-6710

Reviews

(2,674 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ferman Chrysler Jeep Dodge RAM of Wesley Chapel from DealerRater.

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Mark in service department was very professional and

Mark in service department was very professional and friendly. Excellent service. Always quick and friendly service here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Mark provided fast, efficient, polite service.

Mark provided fast, efficient, polite service. He also kept me informed about my service. At service completion Mark made sure my Van was clean and nothing was left in the Van.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

I was in and out in a relatively short period of time

I was in and out in a relatively short period of time even with an additional service that was added

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Clean, professional, and informative.

Clean, professional, and informative. However the main TV should have current information, the people waiting never saw their names to know if their vehicle was done.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Very friendly and professional to do business with!

Very friendly and professional to do business with! This is my second purchase and will continue to purchase from them!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Excellent service from start to finish.

Excellent service from start to finish. Hector was great and went above and beyond. I will always come to Ferman for my jeep service needs. Highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

appreciate the service from Mgr Bob and rep Hector.

appreciate the service from Mgr Bob and rep Hector. i wish I had come in for service months ago and resolve ithe issues

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

good

From the first time coming to the Ferman deanship for

From the first time coming to the Ferman deanship for service around 2019, I have had outstanding service every time I visit.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

I have been trying to get a recall done there for years,

I have been trying to get a recall done there for years, they keep telling me they don’t have the part. They say they will try to get the part and call me when they get it. They never call. I give them one star because I can’t give them less. There’s two recalls on my car that they refused to do. I’ve called jeep recall and they tell me the part is available so you’ll figure it out. Yes, I did purchase my car there. They could show a little customer loyalty.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Dealer response

We apologize for the negative experience you had with us. Please contact our manager, Luke Miller at (813) 690-5850 so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

Consumer response

My car was actually purchased at the new Port Richey store. Not Wesley Chapel but it’s owned by Furman. I did contact both your stores slightly over a month ago and had a total meltdown then because it’s been years. I was assured that some thing would be done and nothing was. If something isn’t done soon, I’ll have to call the office of the aging because apparently old ladies are invisible, maybe they can see and hear me. I’ve called jeep recall twice and they’ve told me the part is available.

Excellent attentive customer service.

Excellent attentive customer service. The team at Ferman are amazing. I’d recommend them to family and friends any day!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!