Reviews
Had a great experience! Everyone was super helpful!! Got...
Had a great experience! Everyone was super helpful!! Got back to me fast with all the information that I needed. Robert in Finance made sure I got a great rate.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
Service visit was excellent. Needed my 60k checkup. Brian...
Service visit was excellent. Needed my 60k checkup. Brian maintained good communication with me throughout the process, walking through all the maintenance items even going out of his way to find me a 10% discount. Ron, the shuttle driver was also amazing. I had forgotten to give them the key to my wheel locks, and Ron made a special trip out to me just to pick it up. I can't rate the customer service experience any higher! Thanks everybody!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
I got my oil changed and tires rotated. Was in an out in...
I got my oil changed and tires rotated. Was in an out in the allotted time. Good service and will be back in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
The Best dealership in central Florida. I bought 3...
The Best dealership in central Florida. I bought 3 vehicles.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
Michael was great….ensured my service went well and even...
Michael was great….ensured my service went well and even made sure a old issue was resolved….the service waiting area was clean and well maintained…
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
I worked with Johnathan Hurley and he's the man! Because...
I worked with Johnathan Hurley and he's the man! Because I lived 120 miles away, we did the entire deal online and over the phone. They had all the paperwork ready when I arrived. I was in and out in 1 hour.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
the staff was helpful and understanding. They were...
the staff was helpful and understanding. They were knowledgeable and listened to my explanation of my problem and addressed it. Being new to the area I was made comfortable with my decision to come to Ferman
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
I always deal with Brian Guest. I had an oil change this...
I always deal with Brian Guest. I had an oil change this time. I was in and out in a timely manner, Brian is very pleasant and helpful to work with.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
Best experience I’ve ever had buying a car - no games, no...
Best experience I’ve ever had buying a car - no games, no bs.... very fair, and upfront. Paperwork was done timely. Professional staff - highly recommend
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
Warning: honesty is lacking
WARNING: Honesty is not their strong suit! Pay attention to the double talk when you ask a question. I was given one price and that changed when they returned. They agreed to the new number and that changed after I waited over an hour for the finance guy. When I questioned the number they changed again. My salesman was fine, it was the manager and the finance guy who lied and manipulated the conversation. Try other Jeep dealer in the area - there are many. This one is dishonest and lacks integrity. I am retired US Navy and have never felt so dishonored! Wont be back and wont buy another Jeep! Even without the books which were missing from the car I bought!
- Customer service 2.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
