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Ferman Chrysler Jeep Dodge RAM of Wesley Chapel

(2,674 reviews)
Sales hours: 8:30am to 8:00pm
Service hours: 7:00am to 8:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–8:00pm 7:00am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday 11:00am–5:00pm Closed
2021 state dealer award
View 9 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award
New (888) 353-5691 (888) 353-5691
Used (877) 450-1861 (877) 450-1861
Service (877) 890-6710 (877) 890-6710

Reviews

(2,674 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ferman Chrysler Jeep Dodge RAM of Wesley Chapel from DealerRater.

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Anthony was super. He had the AC rechecked after I wad...

Anthony was super. He had the AC rechecked after I wad told it was a blower motor fan to find out why refridgerant was still leaking. Able to get work approved by ext warranty company. Above & beyond!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

My wife and I were in the market to purchase a new...

My wife and I were in the market to purchase a new vehicle. We spoke with our friend Rocco and he lead us in the right direction from the get go. Rocco went above and beyond to give us that RockBottomDeal we deserved. Thank you to him and the Ferman Family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

I had a great experience at this dealership. Everything...

I had a great experience at this dealership. Everything was fast, efficient and everyone was very helpful. I was kept informed every step of the way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Anthony was very helpful with my first service visit. He...

Anthony was very helpful with my first service visit. He ordered the necessary parts, arranged a loaner vehicle, and finished the work earlier than expected. If all my visits go as this one did, I will be a very happy camper. Kathy Meyers (our sales representative) also assisted in the completion of this visit. While there, I stopped to say hello, and she jumped in to help without hesitation. Very well done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Jason Croucher is an exceptional salesman. I will be the...

Jason Croucher is an exceptional salesman. I will be the first to say that I hate buying cars because of the back and forth, the all day affair, and the pressure. He was never once like that. He knew my vehicle inside and out and worked with me to get the bottom line where I needed it to be to take it home the same day. He was both personable and professional and I would recommend him to anyone seeking to purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Brad Butler was a rock star during the entire process!...

Brad Butler was a rock star during the entire process! I'm not from the area, but when you find the Jeep your wife wants, you have to go get it. I plan to be a repeat customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

God help you if you buy a vehicle from this dealership...

God help you if you buy a vehicle from this dealership and need any kind of service. Their advisors are clearly given incentive based on shirking any responsibility to look into or fix a vehicle. I do not believe this is representative of all Chrysler dealerships, as I've had great service elsewhere for problems related to the one Ferman wouldn't even look at. I've had a 2 and a half year odyssey with my pacifica. It's still not right, and I still can't get them to properly look at it. These vans are waaaay to expensive to deal with this.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Sorry to hear you had a less than amazing experience with us, . We strive to do our best at our dealership. Please contact us so that we can try to resolve this and hopefully turn around your experience with us. Thank you!

My experience was excellent. John did an amazing job of...

My experience was excellent. John did an amazing job of getting me into the car I want at the price I wanted to be at.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

Fair price on vehicle and trade. I appreciated the...

Fair price on vehicle and trade. I appreciated the straightforward and honest price offer and discussions. This included the sales manager Michael P. Great truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!

This dealership is excellent and got me into the truck I...

This dealership is excellent and got me into the truck I wanted. No pressure. Very nice people. Everyone was very professional before, during and after the whole buying process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review!