Reviews
We were ahead of scheduled drop off but were greeted...
We were ahead of scheduled drop off but were greeted nicely and worked into rotation. Since we we had another vehicle we just left the truck and went about our shopping. I was told the truck would be done by the time I came back and it was.The personnel handled everything graciously and professionally and were on our way. GOOD JOB!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Always friendly and very helpful. Great work, efficient,...
Always friendly and very helpful. Great work, efficient, timely manner. Shares the next work that will be needed so I can plan. Comfortable trusting his expertise.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
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Totally disappointed by the lack of knowledge of sales...
Totally disappointed by the lack of knowledge of sales team. Chrysler did offer a lifetime warranty on all their vehicles which I purchased on all my Challengers. I inquired about it since it was a great selling feature. The salesman swore up and down that there was no such thing and had been in the business for years. He didn’t just lose my business, Ferman did and I went to Jim Browne to get my Grand Cherokee. Judge this dealership for yourself...they’re not the only one in town. Good luck!
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Sorry to hear you had a less than amazing experience with us, . We strive to do our best at our dealership. Please contact us so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
My salesman Pat was great . I would strongly recommend...
My salesman Pat was great . I would strongly recommend him and Ferman . Great price and no gimmicks . I encourage engine looking to buy a car to visit them .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review!
PARTS DEPARTMENT NEVER ANSWERS PHONE OR CALL BACK
iMPOSSIBLE TO GET A HOLD OF THE PARTS DEPT! I LEFT A MESSAGE OVER 5 DAYS AGO, AND WAITED 26 MINUTES OF PHONE FOR PARTS DEPT.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Sorry to hear you had a less than amazing experience with us, . We strive to do our best at our dealership. Please contact us so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Jason was very helpful and went out of his way to answer...
Jason was very helpful and went out of his way to answer all our questions and find just the right car for us. We found everyone to be extremely helpful.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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Super duper service on my truck and I wouldn’t go...
Super duper service on my truck and I wouldn’t go anywhere else -my family buys and service their vehicles at this Ferman location because of the service department.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review!
game players and scam artist
Horrible experience for the second time My fault for ever returning to these scam artist. They move numbers and prices around and try to fool you. Shopper beware !!!! lie to you and attempt to scam you
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Sorry to hear you had a less than amazing experience with us, . We strive to do our best at our dealership. Please contact us so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Scam artist and liars. They will change prices on you and...
Scam artist and liars. They will change prices on you and shell game numbers to end up where they want to be not you This was my second time here and the same issue 5 years ago. Shame on me for ever stepping foot in this place again. Stay away at all cost
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Sorry to hear you had a less than amazing experience with us, . We strive to do our best at our dealership. Please contact us so that we can try to resolve this and hopefully turn around your experience with us. Thank you!
Absolutely amazing experience once again. This is the 3rd...
Absolutely amazing experience once again. This is the 3rd car I bought from them and I couldn’t be happier. Jason worked hard to get me the numbers I needed. He even helped me out after the deal was done. AJ was amazing in explaining everything and help us get what we wanted. Dealership is an hour away from my house and I would gladly drive it over and over to go here. Great service and amazing people!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
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