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Vernon Auto Group

(6,775 reviews)
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Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–5:00pm
Tuesday 8:00am–6:00pm 8:00am–5:00pm
Wednesday 8:00am–6:00pm 8:00am–5:00pm
Thursday 8:00am–6:00pm 8:00am–5:00pm
Friday 8:00am–6:00pm 8:00am–5:00pm
Saturday 8:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 39 awards
2024 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2018 state dealer award 2018 state dealer award 2018 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2017 state dealer award 2016 national dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2016 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award 2015 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (940) 227-4268 (940) 227-4268
Used (940) 227-4402 (940) 227-4402
Service (940) 227-4823 (940) 227-4823

Reviews

(6,775 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Vernon Auto Group from DealerRater.

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The easy truck deal I ever made. There is no hassle. And...

The easy truck deal I ever made. There is no hassle. And they have great customer service. I would recommend them to anybody looking to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome Review! We appreciate your business. Contact us if we need to assist you with anything!

Courtesy sales person who was not pushy just to make an...

Courtesy sales person who was not pushy just to make an sale. Friendly service. Good price for quality of vehicle. Was very efficient with working with our bank. Very satisfied with our purchase

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for giving us your feed back. We like to know how are customer's feel about Vernon Auto Group. Let us know if we can help with anything in the future.

Absolute professionalism. The staff went out of their way...

Absolute professionalism. The staff went out of their way to make us happy. I drove 1200 miles round trip and will do it when its time for the next truck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

Randall called me and went over the vehicle and told me...

Randall called me and went over the vehicle and told me about the vehicle including the scratches, dents, and even drove the vehicle to let me know how it drove. Upon arrival we did not find anything other than what he explained over the phone. The process was easy and fast. I had to call Randall about something after we arrived home. Randall called to let me know someone would be calling and called again to make sure I had heard from the dealership. If you are in the market for a car you need to call Vernon Auto Group and speak with Randall Winship.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

The experience with the website, communication...

The experience with the website, communication specialist, the price and salesmen were amazing! Dieter Brannon and Nick Ware took great care of us and were above par. The only problem we had was that the finance guy tried to screw us with his in house financing but we didn't buy into it and stayed with our own financing. He tried to offer us a low interest rate but the payments were not adding up so we were glad we decided to stick with our own bank.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

Easiest vehicle I have ever purchased I have already told...

Easiest vehicle I have ever purchased I have already told all my friends and relitives when they need a vehicle to look up Vernon Auto Group. I will never buy locally again.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

Very good service from Steve. Helpful and got us in the...

Very good service from Steve. Helpful and got us in the truck we wanted without any problems. Good price too and like the no-haggle approach.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! We greatly appreciate it! Lets us know if we can help anytime!

My overall experience was great!! Adrian was patient...

My overall experience was great!! Adrian was patient with me & worked hard to find me the Silverado 1500 4x4 my husband needed. Chris Dunson worked his magic and got me the financing i needed. Great place to buy a vehicle and i will be back for my next one!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.

Review for Vernon auto group

After looking for a good used car for a good price we found one at Vernon auto group. We contacted Steve the salesman and we got it done fat an stress free. Steve did a great job with no pressure and had all the answers to our questions

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for the awesome Review! We appreciate your business. Contact us if we need to assist you with anything!

Vernon Auto group provides a fair price and excellent...

Vernon Auto group provides a fair price and excellent customer service. For anyone purchasing a vehicle from out of state I will say the experience was very good. They were respectful of contact hours and very prompt making changes to my order. If your sales person is not available other team members will provide support to get your questions answered. They do not pressure or try and upsell anything to you. Delivery of the vehicle was also very simple and straight forward. The driver was very courteous and professional. I recommend this dealership to anyone wanting to buy a new vehicle. After having haggled vehicle prices with a typically structured dealership, a no haggle process was very welcomed.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great response to our dealership! We appreciate your business. Let us know if we can assist you with anything.