Banister Nissan of Norfolk

They will fix one thing, create a new problem, and charge you for something else! I shouldn't be surprised that they are here to make money, but I still thought a loyal customer meant something.

My wife bought a car from this dealership 3 years ago. Ever since, we have received at least 2 spam letters a week from the dealership offering to buy back the car for less than that is owed. This dealership obviously is fueled by negative equity trading and even went as far as to start spamming through a PO box in Kentucky with no return address. They also send the letters to a name similar to my wife’s, but in the male tense. HELLO!!! We spent 13k at your dealership and you can’t even get a name right??? I would recommend looking elsewhere or specifically request to be removed from there physical letter mailing address. Other than those issues, it was an average buying experience, and the car has been great. Just beware that they want negative equity cars and will sell you expensive financing and will outwardly try to keep you underwater on your loans if you let them.

I just love this dealership. All the employees are friendly and helpful. The dealership’s customer lounge is always complete with nice refreshments. I, especially, like the Car Rental Department. I have rented several times from Bannister and have been pleased. High five’s to Mr. Bannister and his staff.

I would give zero stars if I could! My 81 year old Mom took her 2012 Rogue to Banister Nissan yesterday to get an inspection, an oil/filter change, and her wipers replaced. They did all of that, and no issues with those services. However, they also talked her into getting the Bilstein engine flush, a brake system flush, and a fuel system cleaning/flush. I think they charged my Mom in excess of $250 for those services, and none of them were needed. My Mom's car only has 28K miles on it. An engine flush "could" be beneficial in an old car, where regular oil was used and not changed very often. My Mom's car only has 28K miles on it and has always had full synthetic oil on regular changes. As for the fuel system flush, give me a break. Fuel injectors "can" get dirty, in about 80K miles. Certainly not at 28K miles, and even if they were, a can of fuel injector cleaner can fix that - not a $100 service at the dealership. Finally, the brake system flush is pretty much a cash grab and a predatory service pushed upon people that don't know anything about vehicle maintenance. The brake system is a closed system. It would never need to be flushed unless it was somehow contaminated, and I'm not even sure how that it could happen on it's own. It's xxxx unlikely on a low mileage car. Clearly this dealership saw my Mom as an easy mark, and she usually calls me BEFORE she allows anyone to do any work. She didn't this time, and these criminals took full advantage of her. Joe Wachner, the Service Manager there, is clearly running a predator like service department, taking advantage of people who don't know any better. He should be ashamed! My Dad was a career Marine, and if he was still with us, he would be in there ripping this dealership a new one. And I'm not local, or I'd be in there doing the same. I did reach out to them yesterday, and to this point they have ignored my inquiries. My Mom, an 81 year old military widow is on a fixed budget and doesn't deserved to be ripped off like this. And really cannot afford to be. I implore the Tidewater military community to stay away from Banister Nissan. And really, all of Tidewater. No one deserves to get ripped off, and that's what this place does. They rip you off. Hit them where it counts the most. Take your business elsewhere.

Jean is wonderful! I had a great experience & would refer him to anybody! Car buying as we all know can be stressful but he was able to make the process so much easier. I got the car I wanted and I love it!!!

Jean made this buying experience easy. He relieved my stress and nervousness with his thorough explanations.He was professional and genuinely cared about my needs. I will definitely refer anyone planning to buy a car to him. I came in unsure and left out the owner of a new car and all thanks to Jean!

From the time I walked on the car lot Jean made sure I was well taken care of. Did I think I was going to get a car that day? No I didn't! Jean was very knowledge and understandable of my situation. I told him what I could afford and made sure it was in my range. The first car he shown me is what I fell in love with. I would recommend anyone to Jean Castel. A man that's very driven, equipped and intellectual. Thanks again Jean for making my dreams come true! God is beyond awesome!

My car has always been serviced with Nissan of Norfolk. 04/10/2015 I had front struts mounts and bearings repaired on the front end of my vehicle, which cost me around 800.00. The service guy did apply some type of discount so I agreed to this amount. Now almost 3 years later, I’m having the same Issue, same location on my vehicle . I called the service center to ask about OEM parts and warranty and was advised by a service manager Taylor that after market parts were used, it should’ve been used and the employees who did the work, no longer work there. Unsure of why she’s telling me that they are no longer employed because the company is still Nissan. She then told me that she would speak with her manager. After numerous callbacks to the service center I was told that aftermarket parts are not under warranty and there is nothing that can be done about this, however no where on my receipt states that I was not getting my original parts. I am so upset. I Understand that time had passed but as a loyal customer to this location(every oil change) and so fourth. This should’ve never happen. I paid for a service that wasn’t rendered. I’m now contacting corporate. I’m very disappointed

I received help from Megan in the service department, she was very professional and helpful with speedy service . I would recommend other customers to her also

Great customer service , will do everything possible to make sure your problem is fixed and see if they can help you out anyway possible. Also I loved how they treat you like family and won’t get irritated if you ask a million questions they make sure to explain it so you understand overall I loved my experience here.