Banister Nissan of Norfolk

Adam Rawls was my service representative. He kept me informed throughout the process of having all new tires replaced and aligned. He also informed me of my future service needs I highly recommend him.

Amazing experience! Bernard Branch was professional and personable. He made the experience of buying a new car a much more positive one than I have had in the past. We love our new Nissan Rogue Sport!

Yameilee was phenomenal! I was very anxious about coming in to purchase a new vehicle. She was super positive, knowledge, reassuring and fun throughout the entire process. The other staff involved in my buying experience, Ray and Angie, were just as awesome, positive, knowledgeable, reassuring and fun as Yameilee. Overall, I look forward to being a lifetime customer of Banister Nissan.

Took my car in for computer diagnosis as transmission would not shift out of low gear. they said I needed a new $5000 transmission and a new motor mount. I had car towed to reputable repair shop and two hours later it was fixed. it needed a $200 transmission sensor and did not need motor mount. Banister refused to refund the diagnostic fee the charged for a completely wrong diagnosis. Beware they are a scam!

Said I needed a $5000 transmission and motor mount. Had car towed to legitimate repair center and they found a bad $133 sensor ban and no broken transmission mount. Never trust there service center.

Bought my car of them in July, 2017 and have been compliant with maintenance. Started hearing a slight whistling sound and asked during SEVERAL regular maintenances to check my breaks; each time I was told everything was ok and brakes were fine. Got car inspected and passed. Went back the following month (mind you, several months have passed at this point) to inquire about the sound AGAIN and was told, to my surprise, I barely passed inspection. When I asked why, I was told because of my brakes! Instead of paying the $450+ they charged just for the front brakes, I took my car elsewhere. Went for regular maintenance another time and asked them to check my tires. Was told it was time to rotate them anyway, so I consented to pay for this service. My car had been feeling a little "different" on the road before then, so this was the perfect opportunity to see if something was wrong with the tires. Nope, said everything was A-OK. After about a week, the car still had that little wobbly feeling, so I took it to one of the tire stores and the person there told me I had a tire that needed to be changed out or it would eventually blow out on me. That's when I called and went to Bannister Nissan to talk to the GM about filing a formal complaint, as I am a single woman and the 2 mishaps could have cost me my life, since NO ONE there informed me of these major issues with my car. After they "investigated" and reviewed the tapes, one of the managers told me the tech did rotate my FRONT tires, but not the back! I paid to have ALL the tires rotated, so my rationale was if he didn't rotate the back tires, obviously, there was an issue, but NO ONE informed me and I was planning to take a road trip to GA in the next few weeks. What do you think could have happened if I had driven several hundred miles on that tire?! Instead of providing me with the paperwork to file a formal complaint, I was told by the GM to send him an email and he would provide the point of contact info for the owner and corporate. When I emailed him, instead of providing info that I asked for, he stated that he would forward my email to another manager! The manager called and left a message; I returned the call and left a message, but have not received a call back to this day, which is why I'm writing this review! And yes, I am still contacting corporate regarding the lack of communication between the customers and staff regarding major and, potentially, life threatening issues going on with their customers' cars. I am a single mother, who does a lot of traveling and had other car professionals not informed me of the issues with my car, I may not be here today. I believe the regular "free" maintenance is to get you to come in so they can tell you how your cabin filter needs to be changed for $250, but wait until your rotors are xxxx near gone, before informing you of brake issues, so they can charge you more and feel that a tire is so bad, that they don't rotate it and they DON'T inform you about it, even when asked. I'm not even sure if they are really changing the oil at this point. Watch these snakes closely and ladies, go in for your regular maintenance (perhaps, the Chesapeake location), but have someone else to look over your car to make sure you and your family are safe because these people could care less. By the way, this review is just the beginning; no need to call me now. Just provide the info and paperwork for me to contact corporate.

Bought my car from them in July, 2017 and have been compliant with maintenance. Started hearing a slight whistling sound and asked during SEVERAL regular maintenances to check my breaks; each time I was told everything was ok and brakes were fine. Got car inspected and passed. Went back the following month (mind you, several months have passed at this point) to inquire about the sound AGAIN and was told, to my surprise, I barely passed inspection. When I asked why, I was told because of my brakes! Instead of paying the $450+ they charged just for the front brakes, I took my car elsewhere. Went for regular maintenance another time and asked them to check my tires. Was told it was time to rotate them anyway, so I consented to pay for this service. My car had been feeling a little "different" on the road before then, so this was the perfect opportunity to see if something was wrong with the tires. Nope, said everything was A-OK. After about a week, the car still had that little wobbly feeling, so I took it to one of the tire stores and the person there told me I had a tire that needed to be changed out or it would eventually blow out on me. That's when I called and went to Bannister Nissan to talk to the GM about filing a formal complaint, as I am a single woman and the 2 mishaps could have cost me my life, since NO ONE there informed me of these major issues with my car. After they "investigated" and reviewed the tapes, one of the managers told me the tech did rotate my FRONT tires, but not the back! I paid to have ALL the tires rotated, so my rationale was if he didn't rotate the back tires, obviously, there was an issue, but NO ONE informed me and I was planning to take a road trip to GA in the next few weeks. What do you think could have happened if I had driven several hundred miles on that tire?! Instead of providing me with the paperwork to file a formal complaint, I was told by the GM to send him an email and he would provide the point of contact info for the owner and corporate. When I emailed him, instead of providing info that I asked for, he stated that he would forward my email to another manager! The manager called and left a message; I returned the call and left a message, but have not received a call back to this day, which is why I'm writing this review! And yes, I am still contacting corporate regarding the lack of communication between the customers and staff regarding major and, potentially, life threatening issues going on with their customers' cars. I am a single mother, who does a lot of traveling and had other car professionals not informed me of the issues with my car, I may not be here today. I believe the regular "free" maintenance is to get you to come in so they can tell you how your cabin filter needs to be changed for $250, but wait until your rotors are xxxx near gone, before informing you of brake issues, so they can charge you more and feel that a tire is so bad, that they don't rotate it and they DON'T inform you about it, even when asked. I'm not even sure if they are really changing the oil at this point. Watch these snakes closely and ladies, go in for your regular maintenance (perhaps, the Chesapeake location), but have someone else to look over your car to make sure you and your family are safe because these people could care less. By the way, this review is just the beginning; no need to call me now. Just provide the info and paperwork for me to contact corporate.

This dealership is literally the best dealership I have had the privilege of buying a car from. The sales person (Wilson Washington) was amazing and at no point did I feel pressured. He was extremely helpful and really the entire evening was a delight instead of the nightmare I expected. I highly recommend this dealership.

My wife purchased a brand new 2015 Nissan Juke. Comes with free oil changes and state inspections. Here’s the problem we have had our vehicle serviced there for 2 years and the 3rd year we take it for an inspection. Never had a problem with ac/defrost etc. I mentioned to the service guy that the engine would idle a little high in first and second gear to check that out for me. Well after waiting for 3 1/2 hrs for an inspection he comes back and claims my defrost switch isn’t working and in order for it to pass inspection I have to have it working. So I’m like no never had a problem with the switch turning from defrost to air conditioning. Well It’s going to run about $450 I’m like wait what??? This car is 2 1/2 years old is there a recall for this or something? Tells me no and said I must have it fixed. So I’m like well let me see it. He takes me to the back to speak to the mechanic. Why does the mechanic have my whole radio panel (factory) taken apart and look startle when I asked him what he was doing. Clearly did not give anyone permission to take apart my radio dash and everything. When he saw me he had his arm in the back of the paneling like he disconnected something and with a startling look on his face was like oh I think it’s fixed I can pass you now. However now the switch is broken and doesn’t work the ac doesn’t even work. If the switch was originally broken why or who gave you permission I didn’t to tamper with it before allowing me to see it not working before you disassembled the radio dash. This is a scam because I was getting free oil changed and inspections and this mechanic felt the need to make some extra bonus $$$. Will never Ever take any of my vehicles there again NEVER EVER. BUYER BEWARE SCAMMERS

This was my 3rd 5000 oil change. No good morning. Staff appeared overwhelmed at 7:30am. The first oil change took 20min. 2nd took almost 2 hours. This one a hour. Why can't I have my oil changed somewhere else. I don't mind paying for it. Your customer service needs a inservice on customer relations. Definitely need to have a couple of people who do just oil changes. Same with the Chesapeake dealership. I brought 2 cars. My daughter has the same complaint. Sales department 10. Service department in Norfolk?