Cavalier Mazda

(4.2) 13 reviews

Dealer on Cars.com since May 2010

Currently in stock!

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Today's Hours

Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 2:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 9:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 2:00 PM
Sun Closed

Reviews

4.2
13 lifetime reviews.
  • Best Mazda Dealership in Hampton Roads
    August 3, 2016

    I bought my first car from Cavalier Mazda couple days ago. The car buying experience was great. When my family and I walked in for the first time, we ...were greeted with warm welcome. Everyone I came in contact with were very nice, professional and I did not feel any pressure at all. I knew what I wanted, I told them and they did not try to talk me into buying something else. Michael Barrett and Mark Self helped me get through the negotiation easily. Both of them were very friendly and knowledgeable in their job expertise. Mark Baillio, the financial manager, helped me get through the legal paperwork. He explained every aspect of the paperwork in detail. When I did not understand something, he would break it down so even a elementary kids could understand. My car was ready when I picked it up. Overall, I highly recommend everyone to stop by and give them a chance to earn your business.

    Customer Service
    Not Applicable
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • They insulted us
    January 22, 2018

    I wrote this letter to the manager at Cavalier Mazda on 05/2011 and never heard from them. Dear Manager, We visited your dealership on 05/30/2011... with the purpose of leasing the 2011 CX-9 and walked out empty-handed. To put it mildly, I have never been this much insulted in my life after what I experienced at the hands of your new sales manager. We came prepared to lease the vehicle and your staff knew about this. However, like any other customer, we expressed our concern when the sales manager presented us with information that was not shared with us beforehand, namely her inability to pass on a $1000 dealer rebate because we chose to lease (to her surprise) and not purchase the vehicle. She claimed that she had shared this information with us and even after repeatedly telling her that we had no prior knowledge of it, she had no qualms in expressing her disgust and mocked us for not remembering the quote that you gave us. I think she was not aware of the fact that we had already expressed our strong interest in leasing the vehicle and your online consultant has the proof in her email box. Had this piece of information been made available to her and had our repeated requests to share any such pertinent information with us beforehand been entertained, the embarrassment that ensued could have been avoided. But this was not meant to end here. We were very polite in informing the salesman well in advance that my wife and I will be talking in our native language to discuss certain details to which he gave his consent with no reservations whatsoever. The sales manager, however, took offense to it because apparently she was not informed. This is not our problem; the two colleagues had enough time to share this information with each other, which they obviously did not. Besides, no car dealer or any other person in any business in this country or any other country, in my experience, has ever been upset because of this. So I ask you with all due respect- what is her problem? Yes, she apologized but it didn’t ring true. We did not come in to offend anybody and unlike your sales manager who was unnecessarily coming on aggressive, I would like to tell you that we were only looking out for our interest by asking questions and cross-checking numbers. Unlike people who work at a car dealership, we don’t deal with cars everyday and I don’t think we deserve to be kicked out for raising some red flags. And just so that you know my wife and I are trained well enough in providing friendly and courteous services to our clients and patients and if a new patient doesn’t speak English, my wife as a physician, doesn’t shut that patient’s file and ask him to leave like your sales manager asked us to do, no matter how offending the patient is. I understand running a car dealership is a sales centric business and not customer centric and no one made it clearer than your salesman. Instead of mending the situation he chose to remain a mute witness. When we were about to leave he sauntered to a secluded corner of the showroom and ignored us as if he never saw us before, never welcomed us, never shook our hands, never joked with us, never took us for a test drive, and never escorted us from the parking lot to his desk. I guess his hospitality was just a pretense- available as long as we were ready to part with our money. I don’t know what your industry standard is when it comes to training your employees but where we come from, this is completely unacceptable. We don’t expect any reparations from your dealership and we shall never ever come back to your dealership but as a potential customer it is my strong recommendation that you need to train and educate your employees in etiquettes and on how to treat customers with respect irrespective of their race and language preferences. Thank you,

    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?

  • Mr Beaman
    December 29, 2017

    Very pleasant experience. Very professional. Phil Wilson, sales associate was most helpful and knowledgeable, went out of his way to accommodate my ...lease.

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

Service Reviews

4.2

1 lifetime reviews of the Service Department.

  • Satisfied in Virginia Beach
    October 6, 2014

    I have been dealing with Cavalier Mazda for my services on my Saturn since the Saturn Dealer closed after the 2008 Recession. The excellent Customer S...ervice caused me to want to continue my relationship by buying a new Mazda in 2014. The whole purchasing process was smooth and these folks went out of their way for me. Thank you!

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Ed, Thank you for taking the time to write this five star review. We were happy to assist you! - Cavalier Mazda


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Service Pricing

    Wheel Balance

    $64.95

    Oil, Filter Change

    $34.95

    Tire Rotation

    $29.95

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since May 2010

At Cavalier Mazda, in Chesapeake, we know that our prospective customers are well educated when researching the features and prices for their next vehicle.

That's why we have made it even easier to get all of the available vehicle information so you can spend less time in front of a computer and browsing sales floors, and more time enjoying your next vehicle out on the road.

Search our inventory, for new & pre-owned, as well as the reviews & specs of our new Mazda and diverse selection of pre-owned vehicles. We carry the full Mazda line, including hatchbacks, sedans, compacts, performance cars, as well as crossover/SUVs.

"Let Us Be Your Dealership for Life!"
Cavalier Mazda
1552 S Military Hwy Chesapeake, VA 23320
New (888) 825-9116
Used (888) 419-6478
Service (757) 637-4936
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