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This is how buying a car should be. Time tested customer appreciation and professional, friendly interaction. Jordan was the representative that gathered... my likes, dislikes, and expectations of what I was wanting in a new car. And he delivered! We worked out trade in and financing details, and I drove off in my 2021 CX-5 Carbon Edition mere hours later. Excellent in all aspects, and a shout out to Leeann, Sales Manager for her exceptional role in this sale.
I had a very good experience at Cavalier Mazda. My main person to deal with the as a new salesperson, Cameron. He was very polite and attentive.
Having sat on both sides of the vehicle buying and selling table for over 20 years I have seen and experienced all levels of sales quality. The sales... experience at Cavalier Mazda was by far the best experience ever. The Mazda product is incredibly impressive and was a huge surprise. The buying experience was as well. It is rare to be able to buy a car and feel great about it and want to give the dealer "10s" if you get the dreaded survey call. But Cavalier Mazda will make this an easy choice. They certainly earn the top customer satisfaction awards they hav received. Special thanks to Lyndsay and Jonathan - make sure you ask for their help when you go buy your new car from Cavalier Mazda.
****DO NOT have your car serviced here!!!**** My 2009 Mazda 3 was brought here for repairs after my wife went through a flood. My car arrived on a friday... and was broken into the radio was stolen and the window smashed. I was not informed until I called late the next week to get a status on the repairs.The police weren't called. When I asked when they were going to repair the window and radio I was told its not their problem. When I asked about the repairs to my car I was told the TCM was bad and tha it was internal to the transmission. The TCM on the car is not internal. They then filed a poor report when sending my car back to the collision center causing the repairs needed to not be covered due to an inconclusive report.
Very professional and not pushy. My son's first car he bought on his own. I was pleased they worked everything out to get him the payment he wanted.
Austin made me feel no pressure when it came to looking for a car. He went above and beyond to make sure I got the car I wanted for a reasonable price.... Beau helped finish off the process making it fast and easy. They were both very patient while I called around trying to get insurance since I wasn’t prepared.
I've never had such an easy car buying experience. My salesman Austin was very knowledgeable and easy to work with. The manager Beau made the whole xperience... fast and painless. I definitely recommend them if you are in the market for a new Mazda.
I took my car to get serviced here. I went to get my CMU replaced in my vehicle for my radio. Costly repair might I add. Repairs were done fairly quickly.... I arrive to pick up my vehicle and the vehicle wouldn't start. I hadn't had any problems with my vehicle prior to dropping it off. I go back in to let Mike the service advisor know it won't start. He proceeds to to get someone to check the battery and all of sudden I need a new battery. He tries to feed me some BS about vehicles needing batteries in 4 or 5 years. While that may be true, not for my vehicle. So you mean to tell me you drained my battery to the point where it couldn't be recharged and I had to get a new on a 2016 Mazda 6? No something was definitely up with that BS. VERY crappy service. Unplanned expense at its finest. I will never in my life bring my vehicle back to Cavalier Mazda for service. Definitely lost a customer. Hall Mazda here I come.
I needed to follow-up on my previous review and say that Cavalier Mazda stepped up to the plate and paid me the difference between the diminished value... and full value trade in. They proved to be a stand up business/dealership. Thank you Cavalier for doing the right thing.
Brought my Mazdaspeed Miata to Scott & his team for hard to find automotive problems (3). His technician, Jason, did a great job replacing fans for my... A/C fix, found a pin hole in a vacuum line & Mat repaired a slow leak in my tire no one could fix. Scott is an excellent service manager and very knowledgeable in the field. His customer service team also excellent. Scott also supports our local Mazda clubs and keeps involved with them. Also, great pig cooker.....Will continue to have them take care of my service/repair needs & would highly recommend purchasing a car from their dealership! Bill Davis