Indy Auto Man

Easy to work with. I did not have time to drive to their shop and they helped handle the delivery quick and easy

UPDATE: 8/6/2026 read second paragraph… I dealt with Kevin Dunn Which went above and beyond my expectations for the day and get me into the vehicle I want without any problems, which I would highly recommend this humble individual again. Two weeks later and sitting on a lemon 🍋. Asked warranties, pushed for gap which don’t kick in until 25-30 days. Paperwork signed that the vehicle was mechanically sound, which was elaborated three different times to me while signing that piece of paperwork which miraculously wasn’t in my copy of the paperwork. Not only was that emphasized about being a mechanically sound once being in finalized with the lady who was taking care of the end process, she kept stressing something about a transmission issue may happen down the road so you may want some coverage or something almost implying that there is an existing issue. They’ve not been helpful, playing phone tag and not responding for days after manager said they would “ trade me out,” not trade in the junk I was sold. The issue still exist with no resolve from anyone I’ve tried to contact for a week and the Mechanic that I have looking at it said the transmission was a Band-Aid basically to last a couple months. The issue had already been there prior and had to be known. Still no resolve after phone tag for a week talking to sales manager finally who has employees in the background laughing at the financial burden they’ve placed on me. In the recording of the call not once did they deny knowing about the transmission issue instead talked around. Further actions will now be taken for lack of help from this business.

This is my second car from indy auto both purchased Kaleb was my sales guy great service and excellent safe vehicles they worked hard to get me a lender with my low credit score and worked with me on getting my down payment together I’ve already recommend so many to indy auto

Sold me a bad car. Transmission was bad in it. They kept my down payment and still have not returned it nor have they contacted me to resolve the matter.

Unprofessional, poor communication, poor customer service Neither acted with integrity, compassion or good faith. Unconscionable!!!

Buyer Beware: A Cautionary Tale about Indy Auto Man-Indianapolis On March 16 2026 I purchased a 2020 Toyota Prius from Indy Auto Man Indianapolis via an internet-only sale executed by DocuSign. Multiple times the dealer represented the vehicle as having passed a thorough inspection, being mechanically sound, and having a "clean Carfax." Since taking delivery of the vehicle a week after the sale was completed online, multiple competent mechanics and technicians confirmed severe corrosion and structural failure in the rear suspension, as well as dangerous tire wear noted by the inspectors that risked the rear tires blowing out due to the undisclosed structural damage. I have paid approximately $8,000 so far for repairs to damage that should have, in my opinion, been either repaired or disclosed honestly prior to the sale. All mechanics who have inspected the damage and corrosion have stated unequivocally that there is absolutely no way this level of damage and corrosion could have been missed by even a cursory visual and mechanical inspection by a competent inspector or mechanic. Via certified mail I have demanded sale rescission, all pre‑sale inspection records for this vehicle, and reimbursement for repairs required to correct the significant unrepaired and undisclosed damage that existed prior to sale; the dealer has so far not produced the requested inspection records, has refused my requests for remedy through sale rescission, and has refused to reimburse all costs I've had to pay out of pocket to correct the damage and corrosion that existed prior to purchase. I have filed an Indiana Attorney General complaint, AG Case #11837454, as well as complaints with the Better Business Bureau of Indiana, the Federal Trade Commission, and the Consumer Financial Protection Bureau. I have and can provide photos, repair invoices, DocuSigned sales records, and certified mail receipts for all complaints, remedy requests, and pre-sale inspection document requests. If you are in the Indianapolis area and are considering buying a car from this dealer, please undertake the expense of having any car you're considering buying inspected by a reputable and skilled 3rd-party mechanic or technician. Do not assume that the vehicle has actually been inspected, or that is it safe and roadworthy based solely on the statements of the dealership staff. If you are considering purchasing a car from out of state, I would caution against doing so based upon my documented personal experiences. I welcome a response from the dealer and will update this review if they remedy the situation.

Horrible experience. xxxxty customer service. Dropped the ball. Don't do what they say they were going to do. Crickets.

Tye turned selling my old truck (with lots of memories) into a spacious Outlander for my dog-transporting needs.

Very responsive easy to work with. I would absolutely work with her again. I will be doing business with her again. She got the sale over the finish line.

Finance person lied about vehicle service contract and added 4500 to the vehicle cost Not happy with experience as a whole