Balise Subaru

Terrible experience, do not recommended. Over price their vehicles and lie about financing. Joann in sales doesn’t have a pulse lmao.

If you have a disability Ryan Maloney is great to deal with won’t stair you wrong very pleased

Up front and honest no hidden fees and a good price. Very helpful. John was a great salesman. They just took care of everything. Made the whole process easy. Would recommend.

10/10 Exceptional Service: A Review for Ryan and the team. I recently had the pleasure of purchasing a new car from Balise Subaru, and I must say, the experience exceeded all our expectations, largely thanks to Ryan, the salesman who assisted me throughout the process. From the moment we walked onto the lot, Ryan greeted us with a warm smile and genuine enthusiasm. What stood out immediately was his professionalism and eagerness to understand our needs. He took the time to listen attentively to my preferences and concerns, ensuring that We felt comfortable every step of the way. His expertise not only helped us narrow down our options but also instilled confidence in our decision-making process. Throughout the negotiation phase, Ryan and the team demonstrated remarkable transparency and honesty. He was upfront about pricing and available discounts. His straightforward approach made us feel valued as a customer and reassured us that we were getting the best possible deal. Even after the sale was finalized, he went above and beyond to ensure that I was fully satisfied with my purchase. The best part was when he find us the color we wanted and we were very happy about it. He took the time to follow up with me, addressing any additional concerns I had and offering assistance whenever needed. He genuinely cares about his customers and takes pride in delivering exceptional service. In conclusion, my experience with Ryan was nothing short of outstanding. He is a true asset to your dealership, and Marcus was very friendly and helpful as well, and I would highly recommend them to anyone in search of a new car, especially to a Military Service Members. Unwavering commitment to customer satisfaction. Thank you Ryan and the team of Balise Subaru, for your exemplary assistance and for making our car-buying experience a memorable one.

Amy is ALWAYS wonderful to work with, as well as Benjamin. Friendly, professional and informative. Waited and was given status updates.

My wife and I purchased a wonderful car, a 2024 Subaru Forester at a very competitive price from the team at Balise Subaru, John, Chris, and Marcus. The car purchase was one of the smoothest and best auto purchases we have made. From the initial sales interview (John), test drive to financing it, (Chris) to the manager's oversight (Marcus) to driving off the lot with a gift bow the whole experience was delightful. We are confident that their future service maintenance will be excellent. If we have the opportunity, we'll buy from them and recommend them to others. Bob and Kathy

False advertising regarding 3 new car! I looked at new car that had a $1,500 "special" on the balise website. I test drove the car & was ready to purchase. Asked the sales person several times if the car was $28,700, he said yes. I showed him the screenshot of the advertisement on the balise website that showed $30,200 with $1,500 special. False advertisement #1 - When we went to discuss the numbers he asked are you a nurse? Emt? Recent grad? No. He then said the $1,500 "special discount" only applied to those professionals or recent grads. Then he said "it was his own fault for not checking and he was sorry about that"- xx! False advertisement #2 is the interest rate. I have over 700 credit, per my bank app, showed that to the salesman. If you go in the balise website it says 4.9%. Nowhere in their website does it have the term. False advertising #2 is that when discussing the interest rate, the salesman said if it's not 36 months then rate will be higher than 4.9%. That's not what the website says. The website says 4.9% if car is new & taken by 10/31/23. False advertisement #3 on their site the trade in for my car is $21,000 which agrees with Edmonds. Why they offer the trade in amount on their site, when they don't honor it, was a surprise to me. My car has 6month old tires. New front & rear brakes down down 4 months ago. Low mileage - 13k a year. They offered $15,000 which is lower than their site, edmunds or KBB. I'll never recommend this dealership. Saw negative reviews after going there... I should've read reviews beforehand and saved myself 4 hours which I'll never get back!!!

I recently purchased a 2013 Outback and found that the viscous coupler needed replacing, after researching I learnt this repair was quite specific to subarus so I decided to go to the dealership for my first time. On the drive to my appointment several lights came on the dash diagnosing a couple parts involved with the emissions system. First problem is I don't personally live close to the Balise dealership which is not their problem but going to a dealership I was half expecting at the least a ride back to my work for the day or even better a loaner car (which I have gotten from independant shops previously). Second, the viscous coupler replacement didn't arrive from the warehouse when they said it would. Again, not entirely on the dealership but still frustrating as I have a job I need to get to and am out a car. A couple days later than promised it would be done I pick my car up, lights arent on and all problems supposedly fixed. Great. A few days later all the lights come back on and I'm driving home but not necessarily close to home, stop at a auto parts store to it them to run a diagnostic and it comes up with these same two parts involving the emissions system. Scan was free and only took a few minutes. Next day I call the dealership and arrange another appointment for the following week, they assured me that it wouldnt harm the vehicle if I continued to drive, I also stressed to them how inconvenient this was starting to be. Drop my car off at the predetermined time, this time I get a loaner car. Promised again that this would be resolved quickly. 5 business days later with me calling them for daily updates they finally had a diagnostic, same as what I got at the auto parts store in minutes. I got my car two days later and still had to pay the full bill of parts and labor. I get it, parts weren't purchased the first visit for this issue but I was at least expecting them to not bill for the labor on a returning issue. Overall I'm very frustrated and disappointed with the customer service I got and can promise that I will never be going to another dealership in the future unless of course it's for a new car which is highly unlikely. Both because I don't feel as though they were truthful and transparent with getting to me quickly but then unloyal to a customer that was returning with a issue that they didn't fix the first time.

My first time purchasing a Subaru period and I had the best help. It was an excruciating 4.5 hour long process, but it was worth it to be landed in my dream car. I can’t thank the sales person Ryan Morrow enough for being patient with me and working with me to appease my needs. Highly recommend him above all to sell you a car!

Recently purchased a 2024 Outback. John Graemiger, my sales person was outstanding in handling the whole process without ever feeling any pressure to make a decision from him and always offering options. His support team was courteous and efficient, as was John.