Reviews
Best car buying experience
Chris was absolutely amazing to work with!! Easiest buying process ever. I love my new jeep! Will definitely go back to purchase there again. They took care of every detail perfectly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Honest straight-forward deal
Our experience was fantastic! Chris was honest and very helpful. We shopped all over and found the best deal at Krystal's. Definitely be back to purchase our next vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Low stress transaction
I worked with Brian MacDuff on the purchase of my 2019 Ram Rebel and couldn’t be happier. Brian is down to earth and is not the type to pressure you for a sale. He was very knowledgeable on the vehicle that I wanted. I had done my research prior to arriving and knew exactly what I wanted, just needed to test drive it to confirm. Brian and I took a test drive and I knew I wanted the truck. Brian worked up numbers with the finance manager on both the new truck and my trade-in and got back to me later that night. Krystal gave me a no nonsense price that was a solid deal I couldn’t pass up. Test drive on a Thursday, signed and picked up my truck on Saturday. If you want a dealer that won’t pressure you, is knowledgeable about their vehicles & will give you a fair price on a vehicle on the first pass, I’d recommend Krystal CJDR.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Easiest buying experience, Ever!
I contacted Eric in regards to two vehicles I was interested in. Within 24 hrs they had met and exceeded all of my expectations. There is no way a car buying experience could have been easier. Great people!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great and Painless Experience
My experience was excellent with the dealership and John Dreps. The entire process was very straight forward and simple to get set up with my used Ram 1500. Great experience and would recommend everyone to check out this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Helpful and painless
We had been all around the capital district and beyond looking for a new car. Chris and the people at Krystal were the first that seemed to understand what we were looking for and worked with our budget
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Top Shelf Sales/Service Departments. Customer 4 life.
Family friendly atmosphere without it feeling uncomfortable or force. The sales dept patiently answered my questions and I didn't feel any pressure to sign. They're 1st deal was the best around. Thank you Brian/Jared and Frank for the hassle free truck buying experience!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very good service from the beginning
I was looking for the perfect car, and found it at Krystal. They helped guide me through the process and were very polite along the way, making sure the car had the correct tires and brand new ones too. Would recommend to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience!
From the start John was so helpful in finding the right vehicle to fit my needs and budget. It was a great experience and I love my 2016 Jeep Compass!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Krystal is the best!
It was a great experience leasing our Jeep Sahara and RAM 1500 from Krystal! Great customer service! Thank you Tim Maltbie for your excellent sales and service with our leases! You answered and helped with all of our questions and any concerns! Thank you Jared for making our finance experience a smooth process; very nice work! Bob in the parts department helped us get the accessories we needed and answered any questions we had! Cindy and Sharon were very pleasant at the front desk, thank you for a great first impression! Overall a very nice experience! We will recommend! :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
