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Krystal Chrysler Jeep Dodge RAM FIAT

(2,013 reviews)
Visit Krystal Chrysler Jeep Dodge RAM FIAT
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–3:00pm 8:00am–12:00pm
Sunday Closed Closed
2025 state dealer award
View 24 awards
2025 state dealer award 2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (518) 964-2016 (518) 964-2016
Used (518) 964-2017 (518) 964-2017
Service (518) 623-6173 (518) 623-6173

Reviews

(2,013 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Krystal Chrysler Jeep Dodge RAM FIAT from DealerRater.

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Great first experience

Being my first car I’ve ever bought by myself, I have to say the salesman Tim made it quick and easy! I would recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service

Brain was extremely great to work with. Jared was also a very great person to work with. They both made the experience really easy loved doing business with them

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fast smooth and amazing

This was such a SMOOTH & AMAZING experience criss n. You are amazing along with Jared making this go so fast..thank you very much for staring this relationship..ism already look forward to the next new car!! I would recommend this dealership to the WORLD!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Vroom vroom vroom

Great staff to work with. They answer any questions comments or concerns. I had Chris norcross as my salesman and he was tech savvy but I had John dreps the last time and I like him as sales person. I'm not very tech savvy. I'm a basic plugs wires and distributor kind of person. It's nice knowing that someone understands the whole computer end. I definitely dont.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

More seats!

On the early arrival of my twin daughters, I had gone to Krystals in hopes to find a 3rd row car. The sales team did everything in their power to make sure my family was taken care of and in a safe vehicle. I feel very confident that I made the right choice. Even after I had bought the car I noticed a crack in the windshield. I gave a call to Chris Connolly and he had the issue resolved right away. So grateful to have such an amazing business taking care of family in upstate new york

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Our first Jeep

Brian was an excellent salesman! We enjoyed dealing with him and it was an overall great experience at Krystal! Lots of cars on the lot to look at and able to test drive vehicles

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Really great experience

I worked with John Dreps on purchasing my used Jeep. Not being from the area I was unsure what to expect. He was always very responsive and helpful in communicating via email and phone and I was pleased to meet a genuinely nice man. Jared in finance was a personable and fun to work with. Overall I had a great experience and would definitely recommend this dealership. I love my new Jeep!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Better than the rest

I am not one for negotiations which is a main reason I hate buying a new vehicle. I understand that car dealers are in business to make money, but I have quite a list of dealers in the area I will not return to because they aren’t up front and don’t listen to the needs of the buyer. All I want is for the sales person to be up front and honest, lay out the deal they are willing to offer and go from there. For the most part I got that at Krystal. I originally came in to look at a different vehicle, but when we came to the conclusion that it wasn’t for me, John listened to what I was looking for and was able to come up with a better option for me. There was no negotiation or haggling which I greatly appreciated.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great staff!!! Everyone is so nice!!!

When you walk theough the door you are feel like part of the Krystal Family. I am very happy with my new car and will be back to do more bsiness!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

My experience purchasing my first vehicle from Krystal Dodge

Very freindly and helpful .. knowledgeable .. Brian handled the whole process very professionally .. we were able to complete the sale and take delivery in the same day .. I left the dealership with my new truck feeling extremely happy with the whole experience .. I will definitely reccomend Brian at Krystal Dodge to all my friends and family..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.