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Krystal Chrysler Jeep Dodge RAM FIAT

(2,013 reviews)
Visit Krystal Chrysler Jeep Dodge RAM FIAT
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–3:00pm 8:00am–12:00pm
Sunday Closed Closed
2025 state dealer award
View 24 awards
2025 state dealer award 2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (518) 964-2016 (518) 964-2016
Used (518) 964-2017 (518) 964-2017
Service (518) 623-6173 (518) 623-6173

Reviews

(2,013 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Krystal Chrysler Jeep Dodge RAM FIAT from DealerRater.

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Great Experience

Brian was awesome and very helpful through the entire process from start to finish. He found me a vehicle to fit all my needs and "must haves". Everyone was very polite and accommodating. Truly pleased with the experience. I will be back for my next vehicle to see Brian.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awesome car buying experience with Chris Norcross.

I bought a Dodge Ram. If you want to enjoy your car buying experience and actually have a good time buying a car...go see Chris Norcross at Krystal Dodge in Warrensburg. He is the man and my new ride is super fantastic. They are super dog friendly too...a most excellent stress free experience!!!!! I will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Great service!

I don’t deal with anyone else at this dealership. John is the best! Goes above and beyond. Highly recommend! Will be back for my next vehicle!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

What a great company to purchase a vehicle!!!

I have given a 5 star rating due to excellent customer service. quick and easy but taken care of. Thanks again for everything and lookin g to send more customers your way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best experience EVER!

From start to finish, Tim Maltbie worked with me and my interest, the 2019 Dodge Durango. He knew what I wanted and took the time to make it happen. He offered me several test drives and one was enough for me! He kept me informed, answered my questions, and insured a pleasurable shopping and trade/buying experience. He personally greeted me each time I visited the dealership over the course of 5 months. Tim made sure to walk me through the vehicle to ensure I was happy. Actually, I was beyond ecstatic because I got more than I realized! Furthermore, Jared was a pleasure to work with for financing as he took the time to find me the best rates, offers, and made sure I was happy and comfortable with the purchasing experience. Frank, the general manager, has never forgot my name over the 10 years I've been doing business there! This was by far my best car buying experience AND this was my third purchase from Krystal CJD! HIGHLY RECOMMENDED and a HUGE THANK YOU to Tim Maltbie! If you are in the market for a vehicle, Tim is the one to see! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Another Excellent Purchase Experience

We have had four excellent Jeep purchase or lease experiences with John Dreps at Krystal Chrysler Jeep since 2014. We do not like car shopping, but John makes it a fast, efficient and pleasant process. John is so knowledgeable and cares about his clients and goes out of his way to make sure they are happy and become repeat customers. Jared Porcell in the Finance Dept and the Service Dept associates are great also. We would definitely recommend anyone looking for a vehicle to go to Krystal first for the best car buying experience in the region. It is no wonder why they are #1 in the area for sales and service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

A wonderful.car buying experience

On my first visit to Krystal Chrysler Jeep Dodge,.and having not been there before, I was immediately impressed thanks to a kind and very nice older gentleman (who was a Vietnam Vet). I told him there were 2 used Ram trucks that I was interested in and he brought me in thr dealerahip and immediately found a sales person, Chris Norcross, who happened to be knowledgeable and courteous, and not pushy at all, which is always preferred. I test drove one of the trucks and was told the other was not available as someone already was trying to purchase it. Chris said if the deal didn't go through, he would contact me that evening, which he did. The next day I went back to the dealership to test drive the other vehicle (which was a 2016 Laramie V8). Needless to say it was love at first sight. The next day I went back to pick up my truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Flawless Buying Experience

We found the car we were looking for on Carfax. Chris Connolly was extremely accommodating on the phone and when we showed up 2 days later to test drive it. Although it was a Toyota Sequoia, which was a trade-in, Chris was very knowledgeable and helpful with the options on this vehicle. He had even entered our home address on the Navigation system before we got there. He then 'paired' my wife's phone to the car and helped my wife to become familiar with all of the options. Jared, in finance, informed us of all of the warranty options but did not pressure us to buy them. Overall a very good and non pressure experience. I would highly recommend that anyone looking for a new car, check this dealer out before buying from someone else.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Not satisfied

Chris was very tough to deal with, and my experience was quite unenjoyable. I would not recommend this dealership, and am not planning on coming again.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

New vehicle

Timothy Maltbie was very good in helping me to get the best price and find me the vehicle I wanted. He went out of his way to make sure I was completely satisfied with the purchase price and the vehicle taking the time to show me everything about it and break everything down very easily. I would definitely recommend this dealership to anyone looking to buy a vehicle you won't be disappointed!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.