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Krystal Chrysler Jeep Dodge RAM FIAT

(2,013 reviews)
Visit Krystal Chrysler Jeep Dodge RAM FIAT
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–3:00pm 8:00am–12:00pm
Sunday Closed Closed
2025 state dealer award
View 24 awards
2025 state dealer award 2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (518) 964-2016 (518) 964-2016
Used (518) 964-2017 (518) 964-2017
Service (518) 623-6173 (518) 623-6173

Reviews

(2,013 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Krystal Chrysler Jeep Dodge RAM FIAT from DealerRater.

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Great service, communication, and very respectful.

Chris Norcross was an amazing salesman who not only made my experience easy and smooth. He also made me feel as though I was getting the best bang for my buck. I will be recommending him to many friends and family. Spot on Chris! -Cody

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

My experience at Krystal

Just purchased a new 2018 Jeep from Tim Maltbie at Krystal. It was a hassle free experience and Tim was a pleasure to deal with. This is the fourth vehicle I've purchased from this dealership and have had an excellent experience each time. I have recommended many friends and relatives to this dealership and have always heard nothing but positive comments. I highly recommend them to anyone in the market. Additionally, Andy and Austin in the service department are always there for help and guidance on service and repairs if necessary.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy, straight forward truck purchase

No pressure, transparent and everything laid out in black and white as to all costs involved. The deal was fair right up front, and Eric understood exactly what I wanted and found it. They went and got it and a couple of days later, out the door I went with a great new truck! Thank you Eric for your time, attention and really awesome customer service!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Excellent

I came in and met with Chris for the first time on Monday. Due to my previous mistakes I was in a pretty decent hole. Chris and your team did everything they could and worked with me to put me in a new renegade. Not only did Chris get me in a vehicle that I love he also helped with making time go by with great conversation. Thank you again to all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Fast and fair

A friend told me they had good deals on trucks. I looked on line found the one I wanted. Called and got a fair price. I gave deposit over phone and picked it up 3 days later. When I picked up it was all ready. Fast and fair.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great

Great service. Found a car with everything I was looking for in it. Much improved over my trade in. Thanks for the new car dad!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great customer service

I have bought a Jeep from your dealership back in 2005 and had an ok experience at that time.i was surprised when I bought my used Jeep this year on the difference in atmosphere in the building the staff is very friendly and very helpful. I would definitely recommend anyone to stop bye and look at the vehicles you have there

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great

Everyone was great. Would go back again . Everyone was friendly and efficient. I will recommend John dreps to all my friends and family. Thank you

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Love the car!

John Dreps made the process as easy as possible! He offered amazing customer service and we love the ca. We recommend John and Krystal to all!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Outstanding!

Amazing customer service. Chris Connelly listened to my thoughts and was patient and understanding. Everything was up front and they gave me a great deal and the truck is beautiful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.