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Krystal Chrysler Jeep Dodge RAM FIAT

(2,010 reviews)
Visit Krystal Chrysler Jeep Dodge RAM FIAT
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–3:00pm 8:00am–12:00pm
Sunday Closed Closed
2025 state dealer award
View 24 awards
2025 state dealer award 2025 state dealer award 2025 state dealer award 2024 state dealer award 2024 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
New (518) 964-2016 (518) 964-2016
Used (518) 964-2017 (518) 964-2017
Service (518) 623-6173 (518) 623-6173

Reviews

(2,010 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Krystal Chrysler Jeep Dodge RAM FIAT from DealerRater.

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Krystal is a very good dealership with a knowledgeable

Krystal is a very good dealership with a knowledgeable staff, good service department and nice new facility.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind review! We're honored to receive your support and look forward to your next visit with us here at Krystal Chrysler Jeep Dodge Ram Fiat!

I’ve bought my last 3 vehicles there and will continue

I’ve bought my last 3 vehicles there and will continue because of their excellent customer service and no nonsense approach.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting Krystal Chrysler Jeep Dodge Ram Fiat with your loyal business! Our team is grateful for your support and looks forward to seeing you next time!

Professional,Courteous and kind a pleasure to do business

Professional,Courteous and kind a pleasure to do business with would recommend them to others buying a new Vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting our team at Krystal Chrysler Jeep Dodge Ram Fiat!

Everything went seamlessly.

Everything went seamlessly. Looked at the vehicle Tuesday, test drove, and made the deal. Picked up Wednesday with no hassle. Everything at the signing was as it was discussed at the time the deal was made. No issues or surprises. Very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

This is so great to hear! Thank you for leaving the Krystal Chrysler Jeep Dodge Ram Fiat team such a great review!

Nolan was the absolute best to deal with!

Nolan was the absolute best to deal with! He was super friendly, professional and made me feel like a family member. Everyone there was very pleasant and courteous. Very happy with my purchase. Thank You Nolan!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your 5-stars! We're so happy that Nolan provided you with an excellent purchase! We hope you enjoy your new ride! -Krystal Chrysler Jeep Dodge Ram Fiat

I have tried other local Dodge dealers they tried to

I have tried other local Dodge dealers they tried to mislead me...not Krystal they were very easy to deal with. They did not pressure me on anything. I would recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We appreciate you giving us a chance to show you a five-star experience! We hope that you love your new ride and look forward to seeing you next time! Thank you! - Krystal Chrysler Jeep Dodge Ram Fiat

Still not happy with how my coverage policy was explained

Still not happy with how my coverage policy was explained at the sale vers now

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hello - thank you for providing us with your feedback. We apologize that you are still upset, and would like the opportunity to discuss this further and answer any questions. Thanks, Jared Porcell - Finance Director - 518-623-3405

Excellent service.

Excellent service. Very modern and clean. No delay. Service began a few minutes before scheduled appointment time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience working with our team! We're happy that the appointment went smoothly and on time! -Krystal Chrysler Jeep Dodge Ram Fiat

Profesional, Courteous.

Profesional, Courteous. Listens to the problem. Clean new facility, Great location, easy access to sales lot and garage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your confidence in Krystal Chrysler Jeep Dodge Ram Fiat, and for your business. We are thankful to have you as a customer.

I made an appointment.

I made an appointment. Krystal kept my appointment time. Krystal promptly serviced my Truck on time. They did exactly what we agreed on. Price was fair, and service was ON-TIME. I paid and left. Good job.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We appreciate you visiting us here at Krystal Chrysler Jeep Dodge Ram Fiat and hope we can be of service again in the future!