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BMW of Murrieta

(2,290 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday 10:00am–7:00pm Closed
2020 state dealer award
View 7 awards
2020 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award
New (888) 759-8124 (888) 759-8124
Used (888) 760-4182 (888) 760-4182
Service (888) 769-2146 (888) 769-2146

Reviews

(2,290 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BMW of Murrieta from DealerRater.

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I had a great experience with Ken when I came in for my

I had a great experience with Ken when I came in for my oil change and service on my BMW M6. He was very attentive and helpful when it came to figuring out exactly what I needed. Will continue to keep coming back to him and this BMW for any of my service needs

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Adam, thank you for the great feedback! We're happy to know Ken provided attentive and helpful service for your M6. We appreciate your loyalty and look forward to seeing you again for your future service needs!

Samantha our service advisor is Excellent!

Samantha our service advisor is Excellent!!!! She communicates with us throughout the whole service, whether it be text or by phone call. We have had a lot of services done here at this dealership (since the dealership opened) and Samantha is who we always choose to schedule with. We appreciate her so much, she’s family to us!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you, chopperfrog, for your wonderful feedback! Samantha truly values clear communication and making every service experience seamless. We’re honored to be part of your journey since day one and thrilled Samantha feels like family to you!

Brought car in for a recall.

Brought car in for a recall. Was taken care of once again by Samantha. Excellent service!! I’ll be back. Thanks again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

E.escalante68, we are so happy to read such a great review about BMW of Murrieta!

No games just straight forward, excellent support staff

No games just straight forward, excellent support staff also, price was the lowest in the inland empire.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

sailon30, we’re glad you appreciated the no-nonsense approach, excellent support, and competitive pricing. Enjoy your new BMW! Thank you for the great feedback!

Exceptional Service Every Time – Thanks to Jamal!

Exceptional Service Every Time – Thanks to Jamal! BMW of Murrieta continues to impress, and a major reason is Jamal — without question, one of the finest mechanics we’ve ever worked with. He has been our trusted technician for years, consistently providing outstanding service marked by professionalism, precision, and genuine care. What truly sets Jamal apart is his proactive approach. He doesn't just address current issues — he anticipates and helps prevent future problems, saving time, money, and hassle in the long run. I highly recommend Jamal to family, friends, and anyone seeking reliable, expert automotive care. Sincerely, Sam P.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Sam, thank you! We’re grateful for your continued trust and kind words about Jamal. His expertise and proactive care make him a true asset to our team. We appreciate your loyalty and recommendation!

My service advisor, Ronaldo Toledo, always provides great

My service advisor, Ronaldo Toledo, always provides great service. He is thorough, trustworthy, and always provides excellent customer care. I always request him when my car needs servicing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Andrea, thank you for your kind words! Ronaldo Toledo takes pride in delivering thorough and trustworthy service, and we’re glad to hear he consistently provides excellent care. We appreciate your loyalty and look forward to assisting you again!

Great service from BMW of Murrieta.

Great service from BMW of Murrieta. Allison is great and always looking into my vehicles best interest and needs. I have has been going to her for over 5+ years and always been treated with respect and professionalism. I always know I’m in good hands when dealing with her. Thanks for the keeping my car in tip top shape.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your continued trust and loyalty over the past 5+ years, Elias! We’re thrilled to hear that Allison consistently provides the respectful, professional service you deserve. She truly cares about every customer and their vehicle. We appreciate you being part of the BMW of Murrieta family!

I was notified that the EV's battery needed to be checked

I was notified that the EV's battery needed to be checked and would take a day. It took 2 days. A vehicle inspection was also done and the front brakes pads needed to be replaced. That took an extra day because the dealership did not have all the parts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Michael, thank you for your feedback. We apologize for the extended time it took to complete your EV battery check and brake pad replacement. We strive to provide timely service and appreciate your patience while we source the necessary parts. Please feel free to reach out if you have any further concerns.

Alexandera is always very friendly and attentive.

Alexandera is always very friendly and attentive. She makes me feel at ease every time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Glen Hill, thank you; we appreciate your feedback about working with Alexandria. See you next time.

Excellent experience.

Excellent experience. Reynaldo is always extremely helpful. I had arrived 20 minutes early and he still took me in right away. While there he periodically checked on me to see if I needed anything. Before leaving I had purchased a car scent cartridge and an additional scent he was kind enough to show me how to put it in and replace the scent stick. I also inquired about tire replacement pricing for future purchase.. just wanted to have an idea the range of cost. He had provided to me as well. I always ask for him every time I go here for service. He is the Best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Linda, thanks for the great review! Reynaldo always goes above and beyond, and we’re happy to hear you appreciate his help. We look forward to seeing you again!