Rick Case Mazda of Duluth

To my delight, once I explained I was carless and had no transportation to the dealership to pick up my online DREAM car, Rick Case ,was on it, They picked me up!! I loved working with Marvin and Kevin, they were awesome and made the visit so pleasurable!! This makes car #3,and I promise it wont be the last!

I am very pleased with my new 2016 Mazda CX-5 purchase experience from Rick Case Mazda. The sales representative Curtis was professional and friendly, and their General Sales Manager Kevin made the entire process very smoothly to settle the deal, to my surprise. With this good experience, I am considering buying 2015 Mazda 6 from them again if they can provide me a good deal like the CX-5.

I came by this morning just for some used car research and test riding. Vincent took me to a Mazda3 (my favorite one!) and we took a couple of miles. The Mazda 3 2014 model is a top of the line car. Then we got back to the store. Vincent and his manager convinced me to make this a beautiful Monday for all of us. In a nutshell: my 2013 Edge was traded towards an almost new 2014 Mazda 3, with Premium bucket sport seats, rear spoiler, rearview camera, aluminum wheels, and more. Vincent did a great job here by taking his time to answer all of my questions to my utmost satisfaction. His manager is one of the best car dealers I ever met. Yes, definitely I can and I will recommend the RICK CASE MAZDA dealership !!!

Ronnie assisted me with my CX-9. He has a great smile and pleasant personality. He walked me through the service items I requested (oil change & coolant flush) and explained each step so that I could understand it. He even looked up my service history and knew ahead of time I prefer synthetic oil in my car. He let me know the cost upfront. My car was finished at the exact time he promised. I will return for regular maintenance because Ronnie treated me like a high end customer even though the price of service was not a "high end" price. The dealership price matched my local mechanic.

The morning that I brought my car in for service, I needed my battery charged by AAA. I called and spoke with Wade to see if I could bring my car in to check the battery and as always, Wade was extremely polite and friendly and said "sure - come on in". I asked him how long it would take to install a new battery if necessary and he said about 30 minutes to an hour - I explained that I needed to get to work and he said that he could take a look at the car as soon as I arrived - which he did. I had the pleasure of meeting your new (to Mazda) service advisor, Ronnie who was extremely friendly and professional and greeted me with a big smile. I walked into the waiting room, and there was Natalie who also greeted me with a big smile and offered to get me coffee, water, etc. Natalie is a "gem" and is very special - she is a joy and makes all the customers feel like they are at "home" with friends and family - She is wonderful! A few minutes later, Ronnie came out and showed me that my battery tested out fine and I didn't need a new one. I asked if there was time for an oil change, and he said "Sure" - less than an hour later the oil change was finished along with the tire rotation! I am more impressed with Rick Case Mazda Service every time I take my car in for service (which has only been for routine oil changes). Your service staff is truly the BEST - they really care and they make every effort to make the customer happy! Thank you so much for always taking such good care of me as a customer and my car. The car has been perfect and starts every morning. I forgot to mention that I was away for a few days while it was freezing cold and hadn't started my car in about 3 days - Ronnie suggested that I try to start the car daily - especially in the freezing weather - Being from New York - I should have known that! I love my Mazda 3 and actually enjoy taking my car in for service - not many people can say that!... :) Thanks again. Laurie M.

Marvin was more than a pleasure to us. He has a winning personality! I loved going in for a service call and walked out with a new 2015 Mazda 6. Thank you again for your assistance!

Rick Case Mazda's service department is top notch. I own a 2009 Mazda 3 with 120000 miles. I love the car, but noticed a drop in my gas milage and lag when I accelerated after the past few services (which i had been doing else where.) I took it to Rick Case to have the issue checked out. I was greeted and treated with the utmost respect. I believed I was having engine issues, but after waiting about 30 minutes from the time I checked in my service advisor came to me and let me know that an injection cleaning and an induction cleaning would resolve my issues. Needless to say after these services, my 3 drives like I remember, gas milage is back to normal and no lag when I step on the gas. I will always take my car to this dealership service from now on.

Rick Case Mazda is the most amazing dealership I have ever done service with. They have a very friendly and inviting environment. The staff is amazing! From the knowledge of the advisors to the skills and experience of the technicians. The service manager, John Campbell, is very involved and always available. I couldn't ask for more out of a service department!

Great service Marvin has excellent customer service skill. He help me find my dream car! I will recommend everyone to this dealership, they did an awesome job.

i've been bringing my 2011 Mazda 3 to Rick case Mazda since I bought it. I have always been treated with respect and charged a fair price on anything I've ever done with them. This the only car dealership I've ever gone to that I feel like I can really trust.