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2015 consumer dealer award
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2015 consumer dealer award

Reviews

(764 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Mazda of Duluth from DealerRater.

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Magic Marvin

I had such a positive experience and got exactly what I wanted. I have had my car exactly one year. I am very happy with my car, my purchase and my experience. I am not a "car person" and do not enjoy car shopping. My previous car had just been totaled and coverage on my rental car had ended. I had been to several other dealerships that week and did not find what was right for me. I walked into the dealership late on a cold Friday evening without making an appointment. I had done a lot of on line research and knew exactly what I wanted - it had to be new, previous year model, specific package, exterior and interior color and fit my limited budget (basically a needle in a haystack). Marvin's response was "I will do my best to find that for you right now". He asked me questions to make sure that car was what I truly wanted but he did not try to change my mind in any way. Within 45 minutes Marvin confirmed he had found the exact car I wanted and within my budget. By the time I had finished the paper work my car arrived at the dealership. I recommend Marvin to anyone that appreciates a knowledgable sales person that does not use a hard sell. I will come back to Marvin in the future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Manager Rick Case Mazda

amazing

I had sales associate Curtis and he was wonderful also the manger was helpful to me. They where very patient with me it was my first time buying a car I would recommend them to everybody and I'm in love with my new car. And Mr marvin Was a great help too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Manager Rick Case Mazda

Great experience!!

Had a great experience at Rick Case Mazda. Everyone we worked with was so pleasant! Lorenzo was great to work with and was so very helpful with everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Lee Feiden General Manager Rick Case Mazda

Got a Good Deal Quickly

We went in to buy a new vehicle over the holidays and were able to buy a new car relatively quickly while still getting a fair deal. Marvin knows the product well and understands how to provide information without pushing the product. We got a good deal on the new vehicle and probably a decent deal on our trade in. Overall it was a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Just to see a car

My husband and I, go to this dealler to see a CX5. We do a test drive, I like it. We are hyspanic, the vendor, Vincent, he speak spanish too. We are feel very comfortable. He do his work, we are buying a CX5. I believe this dealler has a great team work. Thanks! Jeffrey and Suleika

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Came through in the clutch

I was referred to Vincent from a coworker. I had been going through issues finding the right car for me. Vincent got me into a nice car. The service was great and I can tell Vincent really cared about getting me into a vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Just Awesome

Marvin was great. He was 100% genuine. From the moment we met I could tell that he was more interested in making sure I got the car I wanted than making the sale. With that said, he used all of his southern charm to insure that I did want to buy a car from anyone else. I soon I as got into the Mazda3 I took home, I knew it was going to be mine. They filled the tank and washed it up to make sure that I had the maximum shine on my new baby! Marvin even let me use his phone charger! They are first class all the way. I thoroughly enjoyed my experience there and would recommend Rick Case Mazda to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Marin the marvelous!

I cannot say enough about Marvin. He was awesome. I drove an hour and a half to Rick Case Mazda because of their reputation and I was not disappointed. Form the moment I walked in I was treated like a super star. Marvin knew I was interested in the Mazda 3 and had his top picks ready for me to look at. I was there 5 hours, I am super picky, and he was never once annoyed or short with me. Top notice customer service. And I LOVE my new Mazda3.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Best Car Purchase Experience

From day one the staff at Rick Case Mazda in Duluth, have been extremely helpful! I love my 2015 CX-5 it's AMAZING! I LOVE MY CAR!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. Welcome to the Rick Case family! Our Customer, Our Friend. Sincerely, Brian Christian General Manager Rick Case Mazda

Always Helpful

Anytime I come to get my cars serviced it is always a pleasant experience. Kiera and staff are fun and ALWAYS helpful. THANKS YOU ALL!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience on your recent visit to Rick Case Mazda. It is always our pleasure to serve our customers. We look forward to doing business with you in the future. We are glad that you are a part of the Rick Case family! Our Customer, Our Friend. Sincerely, John Campbell Service Manager Rick Case Mazda