Rick Case Mazda of Duluth

I went to Rick Case Mazda interested in the 2014 Mazda 6 Touring. When I arrived, I was greeted by a sales rep, but he did not seem to be very receptive (not even a welcome smile). I asked if price was negotiable and I was told that it was so I test drove the Mazda 6 and was very impressed. I decided to purchase (well, the process) it but to my astonishment, the sales rep did not give us a pleasant time. We weren't even to negotiate a price on the Mazda 6. He also said that no other car dealer would give us a discount either and that if I wasn't willing to pay the "retail price", I should of never even looked into the car. He even said my budget was unreasonable and didn't even work with me. I didn't believe that no Mazda dealer would negotiate a price so I decided to leave. Before I left though, they offered me $500 off the car. They did not even give me the $1000 Mazda Customer Rebate or any incentives (they were not honest at all). The sales rep also said that Rick Case does not offer a "double warranty" on the NEW Mazda 6 when it clearly said so on the Rick Case Automotive website. Overall, it was a terrible experience for me. To my dismay with the terrible customer service, I went to another Mazda dealer-Jim Ellis Mazda. And guess what, they DID negotiate a price with me unlike how the sales rep said that NO Mazda dealer would give discount on a 2014 Mazda 6. My experience at Jim Ellis Mazda of Chamblee was receptive and the sales team was very friendly. I got my Mazda $1000 customer rebate at Jim Ellis and also a customer incentive discount. The Jim Ellis sales rep was way patient and honest with me unlike the Rick Case sales rep. Overall, I will never give my business to Rick Case and I do not recommend them. If you want honesty, reliability, and great customer service, go to another car dealer.

This was a great experience. I love the car and Jose went above and beyond any sales person I have ever dealt with. Even after the papers were signed, he spent well over an hour explaining the features of the car. He set up my account for the Sirius radio and linked my smartphone. After a few days, he called to see if I had any questions and offered to set aside time for me to come back and go over anything I was not comfortable with. Just couldn't have asked for a better experience.

A couple months after buying car paint started peeling off bumper. It took them a week or more to attempt to fix, which still doesn't look right. Gave us a rental which we had to pay rental company for when we were told that wouldn't be the case. Spent countless efforts trying to get reimbursed. 2nd time and last time for light bulb and clip replacement which they replaced light and glued in the light bulb instead of replacing clip. Discovered this when bulb didn't last a year and took it to a different dealership. Now we have to replace the whole $700 piece.

This was my first experience in buying a new car. Raymond made it very easy and as painless as possible. Definately would recommend someone to buy a car through him.

Former BMW owner here who just purchased my first Mazda. I have to say that my experience at Rick Case was, without a doubt, the best car buying experience to-date. There was absolutely no pressure by anyone, and both Jose Perez & Carlos Holness were very friendly & courteous. Jose was extremely knowledgeable about the vehicle and went over all the features with me during and after the test drive. He even configured some convenience options on the vehicle's computer console, and assisted me with pairing my phone and downloading my text messages & email. Carlos (the finance guy) bent over backwards to make sure I didn't walk out without at least some type of extended warranty. I was deadset on keeping my payment low and he nailed it, while at the same time providing me with some additional assurance (in the form of warranties) that my new baby was well-covered. All in all, I was extremely impressed by the guys and would recommend Rick Case Mazda of Duluth to any potential car buyers.

I have purchased 3 cars from Rick Case, 2 Hyundais and 1 Mazda, and have been pleased with the service,. I highly recommend them to anyone interested in Quality Vehicles & Service

Mike Vastani was very helpful. Five stars all the way.

I was called by Brett 2-3 weeks ago & asked if I'd be interested in the buyer buyback as I had done this in 2010. I asked him to email me with his contact info. I emailed him Monday (6/24) to let him know I was interested in coming by that evening. We checked out 3 cars & test drove 2. We haggled ONE time & I was satisified with the deal.. I now have a 2013 Mazda 3 that gets 38 MPG (the 2010 I had got around 28) for the same monthly payments!! Brett was not pushy, very calm & patient.. Carlos was great in getting me in & out with the finance package too! Great job Rick Case!! Now on my third Mazda3!! They are great cars & fun to drive!!

I was called by Brett 2-3 weeks ago & asked if I'd be interested in the buyer buyback as I had done this in 2010. I asked him to email me with his contact info. I emailed him Monday (6/24) to let him know I was interested in coming by that evening. We checked out 3 cars & test drove 2. We haggled ONE time & I was satisified with the deal.. I now have a 2013 Mazda 3 that gets 38 MPG (the 2010 I had got around 28) for the same monthly payments!! Brett was not pushy, very calm & patient.. Carlos was great in getting me in & out with the finance package too! Great job Rick Case!! Now on my third Mazda3!! They are great cars & fun to drive!!

Buying a car from Rick Case was a great experience. The group there are friendly and they listen to what you are looking for in a car or whatever you plan to purchase. They work for you and make sure you are happy.