Rairdon's Dodge Chrysler Jeep of Monroe

Purchased our jeep here in 2020 and we have always received the best service and the employees are outstanding!!! Very happy with everything!!!! We will continue to go there for oil changes and any thing else that may come up!!! Also we were in and out super fast 👍👍👍

Awesome bunch of people working here, I’ve had issues at other service centers and the folks at Monroe really went out of their way to take care of me. Will continue to have my vehicles serviced here for the foreseeable future!

Good service nice and quick good detail information with explanation the service writer was really helpful

It has been an amazing experience so far working with this dealership. Love my Jeep!!

Had an appointment for an 11AM oil change, I have now been here for 2½ hours and the car just went back. Slow service, 0 communication. This is an issue everything i come here. Thankfully, this is my last free oil change, then ill never have to see this miserable excuse for a dealership again.

We bought a Chrysler Pacifica Touring Plus from this dealership in October 2018, and after years of holding back (and painful rumination), it’s time to share the truth: this was one of the worst decisions I’ve ever made. If you value your family’s safety and your hard-earned money, buy your vehicle elsewhere. On a Saturday evening, we arrived eager to test-drive a van we’d seen online. The price seemed amazing. My wife was seven months pregnant, our toddler was in tow, and I was excited about making a purchase. The van wouldn't just fit our growing family, but also let us take day trips with my dad, who'd just been diagnosed with a terminal illness (ALS). He only had about a year to live. The initial visit to the dealership was pleasant enough. We test drove one of the vans. But we wanted a different trim. I came back the next day, a Sunday, to make it official. Then came the first red flag: while helping with the paperwork, the sales associate mocked an Indian customer’s last name, as if I’d find it funny. The second red flag came shortly after. While in the waiting room, waiting for them to prep the car, I was told they were having trouble starting it because of a battery issue. I should have asked to get my money back right there and then. Less than 3,000 miles later, the van stalled while my whole family was inside. We’d been driving up a steep hill (on a blind curve) in Snohomish when multiple warning lights flashed. The engine suddenly died, the gear shift was frozen, the hazard lights didn’t work, and the parking brake failed. I had to keep my foot on the brake pedal to prevent us from rolling into traffic behind us. We called 911. While waiting for police to come, we stuck our hands out the windows to wave other drivers around us until a passing tow truck driver helped us pull off onto a shoulder. The dealership reluctantly sent a couple of their staff members to pick us up in a rental van. We had the van towed to their service center. A couple of days later, the service center guys claimed the problem was fixed. Of course, it wasn’t. We later learned about national reports of Pacificas stalling in roads and highways and prior recalls for powertrain control issues. Over the next few weeks, the van stalled on us twice more with my young children inside. Sometimes, the problem resolved. At least once, we had the van towed back to the dealership. When I finally got Rairdon’s general manager, Scott, on the phone, he refused to offer anything beyond giving us the “fair market value” of $22,000, leaving us $8,000 underwater. His attempt at reassurance? Telling us that electronics failed on expensive new cars all the time, like the screen on his new Ram truck. The way we were treated was callous and dismissive. They didn’t care that I had a young family and that this was a catastrophic financial hit. Years later, I still regret trusting this dealership with my family’s safety and my money. To the Rairdon team: you turned what should have been a joyful purchase into years of stress, financial loss, and grief. I hope you treat your next customer better than you treated us.

Steven at Rairdon Dodge was absolutely perfect!!! Professional knowledgeable and attentive, I have never had a service experience where I actually enjoyed it until coming to this dealership. I did not purchase my vehicle from this dealer but that did not matter and they took care of me like I had. I can tell you this when I need my next truck I will be coming here without fail!!!!

Steven in the service department provided me with great service. My vehicle was returned to me in a professional manner with the work well done

Victor was very courtious and helpful. More time to examine truck before test drive would have been good. Otherwise great experience. Very happy with purchase and service.

John was very knowledgeable and helpful. His friendly manner and sharing of knowledge made it easy to discuss various options and follow up with additional questions.