Phil Smith Kia

I'm very frustrated. This has not been a good experience. It took over 5 hours to purchase a new car and I've been trying for a week to get someone to call me back regarding the payoff of my trade in. I purchased a new 2027 Kia Telluride and traded in a BMW on Feb 12th. I was told my trade would be paid off in a few days. We'll, I'm still paying for a car i don't own and the dealer hasn't paid it off. I've left messages for the finance manager, general manager, sales person, one of the owners, and not one call back. Nobody answers the phone. I want to return the Telluride and get my BMW back. I'm not pay for two vehicles. I have filed a complaint with Florida DMV. Just want to make others aware so you don't end up in the same situation I'm in.

I am so happy that I selected Phil Smith Kia dealership in Lighthouse Point to purchase my new vehicle over the weekend! After my prior vehicle being burnt to the ground I was a bit nervous about starting this process all over again. We received the most friendliest greeting by Nate Bird and he assisted me and my family with finding the best car to meet our needs. Shortly after I was matched with my new dream vehicle a red Kia Shortage. Everything happened so quickly and we were introduced to Al in the finance department that worked his magic to be in my monthly payment area even with my unflavored credit due to our family pests both passing away within days of each other and we tried everything to save our fur babies. Thank you Nate and Al for helping my family with our new purchase and for going above and beyond to make this dream come true! We are grateful for your honestly, shared experience, professionalism, compassion and for treating my family with such respect!

I was offered $25,000 for my car and this was put in writing. When I went to the dealership to complete the purchase, the offer dropped by $1500 for absolutely no reason. I stated many times that I did not wish to purchase the Phil Smith Kia protection package at a cost of $1995, yet it appeared on my purchase order without any authorization from me. Astoundingly, the managers of this dealership took umbrage with me for even bringing this up! I was also told that the car was in excellent condition yet it needed a repair that was blatantly obvious and cost $325 in additional money to be paid by me. All of these things speak to the lack of truth and honesty by the dealership. So I guess my final statement is caveat emptor (let the buyer beware). I suggest to all of you potential buyers that you check the integrity of this dealership before you contemplate a purchase. My recommendation is STAY AWAY!

Good customer service, good deal. Nice people work there. I am very happy whit my Kia.

Same old same old. Every dealer wants top dollar for a nearly 10 year old car and will not negotiate. Or, they tack on absurd fees. Do yourself a favor. If you can buy new in cash, pressure them for the best deal or better yet, buy private. Dealerships are crooks and deserve to go out of business.

I dont want to provide any in for this review. I am being asked to.

Rockie is the best salesman! I have gone to him for 15 years. He is always kind, friendly and patient. Any car needs you have, please see him!!

This is our 6th car we bought from Rockie…he never disappoints! Great experience, like always

A great dealership. I will recommend other people to come here to purchase a vehicle

Ernest was one of the most Patient knowledgeable salesmen I’ve encountered over my 30 plus years of purchasing vehicles highly recommended 10/10