Koeppel Subaru

4.5 out of 5 4.5
Rectangle 48
Sales 9:00 AM - 7:00 PM
Service 8:00 AM - 6:00 PM

Koeppel Subaru Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 7:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since June 2020

For over 5 years, Koeppel Subaru has been the only Better Business Bureau "A" rated Subaru dealer in NYC. That is a tough accomplishment and it means that you can trust Koeppel Subaru! As a premier dealer of new and used Subarus, our dedicated sales staff and top-trained technicians are here to make your purchase or service experience fun, easy and financially advantageous.

...



The Koeppel family has been selling and servicing New York's cars since 1937. We are proud and excited to include Subaru in the Koeppel family - and family is exactly how you will be treated. Call, email or come in today. You will be glad you did!

"Confidence in Motion"

Service

Oil, Filter Change

$39.95 and up*

Brake Inspection

Complimentary

Multi-Point Inspection

Complimentary

Wheel Alignment (AWD)

$99.95

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
187 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 29, 2020

    We went to Koeppel Subaru after searching their inventory online and finding the exact car we wanted. Traveled for two hours to get it. Nelson Peraza was... an excellent salesperson from the first moment we contacted the dealer to ask about the car. He was helpful, informative, knowledgeable, kind and was ready to assist us when we arrived. The financial manager was also kind and helpful. Overall, we had a great experience and we are loving our new car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good morning Luz and Fernando. Thank you for taking the time to post your *5 Star* review. Nelson and I appreciate your support! Please let me know ...if you ever need help with servicing your vehicle. Regards, John K. jknoesel@koeppelautogroup.com

  • 1.0 out of 5
    February 25, 2020

    I live 400 miles away, saw a car online, made what I thought was a good deal, and traveled to buy the vehicle. I was assured that all cars are "serviced"... and thoroughly reviewed before sale. Within days the car had problems. It will not pass my state's inspection. Called and emailed the dealer several times AND GOT NO RESPONSE. BUYER BEWARE.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    Not Applicable
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

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  • February 24, 2017

    After taking the time to look at several car dealerships I am truly happy I went to Koeppel and met Ben. He was helpful, professional, informative, and... attentive. I asked many questions. He answered all of them and always returned my calls. More importantly, he was a genuinely nice person. Excellent customer service. If you want a Subaru go see Ben!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Christine for your review. We are so happy that Ben was able to help you with your next Subaru and provide a Koeppel experience that we prid...e ourselves on.

  • 1.0 out of 5
    January 29, 2020

    I gave them a deposit for a car, took the day off to finish the deal and leave with my car, had my bank check in hand. They pushed my appt back, then let... me wait 30 min and then told me the car wouldn’t start! They didn’t call me that morning or tell me when I walked in- they let me sit there and then told me the battery was dead because someone left a door open. Then they said the battery wasn’t charging and they’re trying to figure out the problem! They lied! They tried to buy time! Run away from these crooks!!!

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    1.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

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  • 5.0 out of 5
    September 16, 2019

    Unless your buying your first car, no one really gets excited about the car buying experience. Dealers everywhere always make it difficult and just rip... you off constantly only to be even more pissed when you drive off the lot with your new car and yes you have a new car but your pockets hurt. THIS IS NOT ONE OF THOSE DEALERS. Let me just say from the second I walked in to the very moment I drove away, the process was painless, very helpful and caring. I felt like I can trust everyone there. Maureen is the best financial manager I have ever met, she can get an approval no problem. Of course it depends on your credit and things like that but my point is she has her was to help and does her best. Gary, Will, and Nelson were also very good. They kept me posted and worked the numbers for me to get me into the right car with me being very satisfied. Even the other guys that I didn't catch their names they would simply walk around but smile say hello bring me water, I mean seriously I'm not their customer so they didn't have to but they did, and that I appreciate. I didn't feel like a customer in there I felt more like a friend that they were trying to help out. That's the feeling I have always wanted at a dealer. Koeppel Subaru has my business from here on out. And just so you know I went to bayside Subaru before this one and they just sucked. Forget not finding me a deal, they didn't even try. All they wanted to know is how much I am putting down and to go get a better down payment. Not pleased with them. Come to Koppel, I'm glad I did.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate that you took the time to leave us a review. Our team does their best to make sure every customer that comes in is taken care of. Let us... know if there is anything more we could do for you! Koeppel Subaru (888) 481-8464

  • 5.0 out of 5
    September 16, 2019

    Unless your buying your first car, no one really gets excited about the car buying experience. Dealers everywhere always make it difficult and just rip... you off constantly only to be even more pissed when you drive off the lot with your new car and yes you have a new car but your pockets hurt. THIS IS NOT ONE OF THOSE DEALERS. Let me just say from the second I walked in to the very moment I drove away, the process was painless, very helpful and caring. I felt like I can trust everyone there. Maureen is the best financial manager I have ever met, she can get an approval no problem. Of course it depends on your credit and things like that but my point is she has her was to help and does her best. Gary, Will, and Nelson were also very good. They kept me posted and worked the numbers for me to get me into the right car with me being very satisfied. Even the other guys that I didn’t catch their names they would simply walk around but smile say hello bring me water, I mean seriously I’m not their customer so they didn’t have to but they did, and that I appreciate. I didn’t feel like a customer in there I felt more like a friend that they were trying to help out. That’s the feeling I have always wanted at a dealer. Koeppel Subaru has my business from here on out. And just so you know I went to bayside Subaru before this one and they just sucked. Forget not finding me a deal, they didn’t even try. All they wanted to know is how much I am putting down and to go get a better down payment. Not pleased with them. Come to Koppel, I’m glad I did.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 star rating! We are happy to hear how well our staff treated you. Please contact us if there is anything more we could do for you.... Koeppel Subaru (888) 481-8464

  • 5.0 out of 5
    August 18, 2019

    Had a excellent experience getting my new Crosstrek. The team that worked with me, my salesman Ben Atwell, the manager Gary Zias , and Finance Manager,... Jose Lopez, who worked with me on my paperwork all were patient explaining things. As was Nelson Peraza who also helped advise me. Ben who has worked with me on a prior Impreza particularly spent time explaining different trim levels and the associated features and he impressed me in that he sincerely wanted me to be happy with my car. I happily drove the new car out of the showroom yesterday. It is the people at the Koeppel dealership who brought back for a 2nd Subaru.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us a positive review! We are thrilled to hear that you plan on recommending our dealership! Our team strives fo...r excellence when it comes to helping our customers find exactly what they need! We hope to see you again sometime in the future! Koeppel Subaru (888) 481-8464

  • 1.0 out of 5
    August 2, 2019

    So i called the dealership to inquire aboit the car that they advertised on carguru.The receptionist assured me that is still available,did i mentioned... that i had to travel 2 hours to get there.point being when i got there surprise the vehicle was just sold 10 min prior to my arrival

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us your review. Our customers are our top priority and it’s disappointing to hear that we did not meet your exp...ectations. I would appreciate the opportunity to hear more about your experience and respond with a positive solution. Please contact Jknoesel@koeppelautogroup.com or 718-898-7800 X337 at your earliest convenience. I look forward to hearing from you. Sincerely, Koeppel Subaru (888) 481-8464

  • 1.0 out of 5
    June 7, 2019

    Bought my legacy from Ken. Fantastic guy. Goes above and beyond for his clients. on the other hand, SERVICE CENTER is so bad. Will not provide loaner cars... for their customers. Car was getting warranty work and I have no transportation to go work. Will be buying a STI this year. My business is def going somewhere else.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to leave us your review. Our customers are our top priority and it¿¿¿s disappointing to hear that we did not meet your e...xpectations. I would appreciate the opportunity to hear more about your experience and respond with a positive solution. Please contact Jknoesel@koeppelautogroup.com or 718-898-7800 X337 at your earliest convenience. I look forward to hearing from you.Sincerely,Koeppel Subaru (888) 481-8464

  • 5.0 out of 5
    June 3, 2019

    I went to Koeppel Subaru after searching their inventory online and finding the exact car I wanted. I hadn't leased or purchased a car in almost 20 years... and wasn't sure what to expect when I visited the place. I can honestly say I was pleasantly surprised when I arrived at the dealership. Everyone went out of their way to make sure my wife and I were taken care of even though it was a very busy weekend at the dealership. Nelson in particular went above and beyond to ensure we got the car we wanted, in the color we wanted, and were comfortable with all of the details of our lease. Even when we didn't quite understand something, Nelson patiently explained the process to us. Even the test drive on the busy streets of Queens was painless. I highly recommend Subaru, and Koeppel Subaru in particular. I'm looking forward to getting my next Subaru from them.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your honest and exceptional positive review! It really brings us joy to hear back from our customers and hear about their wonderful expe...rience! Thank you for sharing your story! We are thrilled to hear that you really enjoyed working with our team here at Koeppel Subaru! If there is anything more that we can do for you, don't hesitate to ask! We look forward to seeing you in the future! Sincerely,Koeppel Subaru (888) 481-8464

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