Reviews
Salesman was not well informed.
Salesman was not well informed. After Market Vendor for Spray-In Bed liner was inferior to most, even their repair will need repaired (I just don't have time to have it done right now).
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Service writer and technician did a excellent job.
Service writer and technician did a excellent job. My service experience was very good , recommend Riata for service and sales.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Buying a car is never a fun experience but Ajay was very
Buying a car is never a fun experience but Ajay was very helpful and made the process very easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very helpful.
Very helpful. Was told my another employee that the car I went to look at was unavailable. He ran out and said there were no obligations to that person and he can show me the car. Thought the purchasing process he kept us very informed with text updates through the deliver process. He is a very kind and caring person. As well as a great employee!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Easy in with online appointment.
Easy in with online appointment. Service took aboiut two hours-just long enough to get lunch and drive back home to Elgin . Seriously, I have had Fords for ten yrars and have always been pleased with Riata service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I’m surprised that I had never heard of Riata Ford until
I’m surprised that I had never heard of Riata Ford until the week I had my car serviced. They noticed and addressed things other service departments completely overlooked. I’m very satisfied with the service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Start with the tow truck guy, Jose very rude guy, when I
Start with the tow truck guy, Jose very rude guy, when I called Riata ford his number was given to me, than took 2 days to tell me it was only the battery, ford bronco died on me in the middle of heavy traffic, no warning nothing sent to me from FordPass until the bronco was dead, I was very scare to get back into that car, and the cost of the battery was very expensive, I was told i could not buy my own that it had to be from Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Excellent service.
Excellent service. Went the second mile. I’m very pleased with the deal I got.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Aaron was very helpful and was able to fix my issues
Aaron was very helpful and was able to fix my issues quickly. Will definitely be back for future needs.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Will was friendly, courteous and very professional, he
Will was friendly, courteous and very professional, he went out of his way to accommodate my needs, management was also very helpful and friendly, I highly recommend Ford Riata if you're in the market for a vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
