Reviews
Riata Ford's people make ALL the difference!
Riata Ford's people make ALL the difference! After contacting and visiting numerous dealerships, Riata Ford clearly excelled far above ALL. I had visited dealerships all across the Austin metro area - actually walked out of one because of the way I was treated - had my questions brushed aside like they didn't matter, and was basically treated like I was an idiot after questioning what all the extra "packages" and "costs" that were being added were for (and being told they were mandatory). It was a truly horrible experience - UNTIL I walked into Riata Ford. The difference in attitude and customer service was palpable. I cannot say enough great things about my sales consultant, Henry Smith! Henry is so kind, upbeat and respectful. Henry wanted me to get exactly what I wanted in the terms that worked for me; I never felt pressured by Henry. He is genuine and such a pleasure to work with. Everyone thanked me for my purchase, including the general sales manager - and it was sincere; you could tell they appreciate your business. Carlos Perez, finance manager, made the finance part of the deal a breeze; he's awesome! I promise you, you cannot go wrong with Riata Ford!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very helpful, friendly and professional and quick, did
Very helpful, friendly and professional and quick, did all paperwork on line so when I got there the entire sale took less than 15 minutes. Car was priced reasonably, cleaned up.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Overall great experience just a few paper work hiccups at
Overall great experience just a few paper work hiccups at the end with the Finance department
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Great car buying experience.
Great car buying experience. Highly recommend Henry and Rita Ford. Will be going back for our next purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Prompt service!
Prompt service! Well explained, didn’t force any additional products. Recommendations were fair. The valet service was awesome!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent buying experience in and out quickly
Excellent buying experience in and out quickly salesperson was good very happy with everything at Riata ford
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My tire was going flat and Joe Vanek and team got it
My tire was going flat and Joe Vanek and team got it patched up quick during rush hour.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Communication and help received on rental in great from
Communication and help received on rental in great from Aaron, and issue is resolved in time
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly sale person.
Friendly sale person. Honest and thorough review of vehicles I was interested in and about rates.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very good experience, the wait lounge was spacious and
Very good experience, the wait lounge was spacious and the staff was nice. The service was quick too.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
