Reviews
Excellent service by all of the people I've interacted with. From the valet service, the timely repairs, and especially Service Advisor, Chris. He's proactive and keeps me informed. Chris handled all aspects of my service. Repairs, valet and my warranty company. I'm such a fan that I've spread the word about y'all.
Excellent service by all of the people I've interacted with. From the valet service, the timely repairs, and especially Service Advisor, Chris. He's proactive and keeps me informed. Chris handled all aspects of my service. Repairs, valet and my warranty company. I'm such a fan that I've spread the word about y'all.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The first time I used this service center it was great. I’ve been having issues with my front camera on my Explorer since I purchased it. When the notification on the dashboard told me to go to the service center for it, I did. The tech started out friendly then in a condescending manner told me if a rock or rodent had damaged the camera that it would be out of pocket. When we purchased our vehicle we were sold the upgraded service plan, which includes front forward camera issues. The way the plan was sold, was if ANYTHING HAPPENS, we take it in, service fixes it. Not a whole bunch of red tape. Ultimately the issue still wasn’t resolved because 3 days after I picked up my car, I got the notification on the dashboard again. Save time. Pick a different ford dealership.
The first time I used this service center it was great. I’ve been having issues with my front camera on my Explorer since I purchased it. When the notification on the dashboard told me to go to the service center for it, I did. The tech started out friendly then in a condescending manner told me if a rock or rodent had damaged the camera that it would be out of pocket. When we purchased our vehicle we were sold the upgraded service plan, which includes front forward camera issues. The way the plan was sold, was if ANYTHING HAPPENS, we take it in, service fixes it. Not a whole bunch of red tape. Ultimately the issue still wasn’t resolved because 3 days after I picked up my car, I got the notification on the dashboard again. Save time. Pick a different ford dealership.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
The service team is extremely helpful and reliable. They communicate well and follow through. Their commitment to customer service is excellent!
The service team is extremely helpful and reliable. They communicate well and follow through. Their commitment to customer service is excellent!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very efficient and considerate. They took care of my issue and made sure I was completely satisfied.
Very efficient and considerate. They took care of my issue and made sure I was completely satisfied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I’m happy with the service I received. The staff was friendly, professional, and kept me informed throughout the process. They made everything easy, and my car was taken care of quickly. I would definitely return for future service. Thank you!
I’m happy with the service I received. The staff was friendly, professional, and kept me informed throughout the process. They made everything easy, and my car was taken care of quickly. I would definitely return for future service. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Very professional service, friendly and easy to get updates from. Provided a loaner car for me when repairs ran long.
Very professional service, friendly and easy to get updates from. Provided a loaner car for me when repairs ran long.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I won't go to any other dealership. Mr. Joe Vanek provided outstanding service and communicated with professionalism throughout the entire experience. His recommendations were knowledgeable, thoughtful, and never pushy. It was clear that he was highly educated about my vehicle and genuinely cared about providing the best service possible. I will gladly share my positive experience with others. This dealership is truly second to none. — Dr. Barry J. W. Franklin
I won't go to any other dealership. Mr. Joe Vanek provided outstanding service and communicated with professionalism throughout the entire experience. His recommendations were knowledgeable, thoughtful, and never pushy. It was clear that he was highly educated about my vehicle and genuinely cared about providing the best service possible. I will gladly share my positive experience with others. This dealership is truly second to none. — Dr. Barry J. W. Franklin
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I have worked with Aaron first and now Anthoni and they are always been patient, organized and informative.
I have worked with Aaron first and now Anthoni and they are always been patient, organized and informative.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! Everything was great as always. No comments or additional complaints. Thanks again for the service
Thanks! Everything was great as always. No comments or additional complaints. Thanks again for the service
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service experience! They picked up my vehicle, performed the necessary services and returned the vehicle to my house. Great communication throughout process
Great service experience! They picked up my vehicle, performed the necessary services and returned the vehicle to my house. Great communication throughout process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair