Reviews
Disappointed Customer
I purchased a GMC Terrain from Peruzzi and with the purchase they included two oil changes and a tire rotation and when I went for my second oil change and to have the tires rotated , they failed to rotate the tires , as I was having an issue with one with a slow leak, did not tell Peruzzi and that tire was still on the right rear, so I know for a fact the tires were not rotated, also was having an issue with my dash-lights dimming and then go bright erratically, but you needed to drive it a little way for it to happen, they could not locate issue , but did not drive it , so how could they find it. These issues were not covered by GMC, but the Dealer directly, so they would not get reimbursed. Makes me wonder even if my oil was changed. I cannot trust this dealership and will not return, very disappointing as the Salesman that sold me the Car was great.
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Rude team/management - Ridiculous terms.
Experienced very rude team members and management. Wanting to buy a car long distance and ship. Wouldn't allow purchase long distance even when notarized from Wells Fargo bank.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Josh's Reviews: Unwilling to accept cashiers check/wire transfer for full purchase price without in-person visit to dealership to sign paperwork. Treated rudely on phone insinuated I would somehow fake notarized paperwork from Wells Fargo bank, stated it was Pennsylvania state law that all purchases must be done live, which is not accurate, hung up during live conversation. Suggest a more customer focused approach to solve issues. UPDATE: Unfortunately, I am not able to make an in-person purchase as my wife is rapidly approaching her due date and I am unable to fly in to Philadelphia and drive back on top of the fact that the cost would be almost double rather than arranging an auto transport. In the future I would recommend allowing remote/pre-selected notaries to process paperwork if an in-person transaction doesn't work to better accommodate your customers. || Peruzzi Buick GMC Management Responses: UPDATED 02/06/18: Josh, We wish you the best of luck. We hope you are able to find a truck closer to your home. Also congratulations on your soon to be newborn. - Jason Young, General Manager || UPDATED 02/05/18: You are certainly entitled to your opinion, I apologize if you feel we treated you in any way rudely. We still would love you to buy the Acadia but we will only be able to do this if you were able to come to our dealership. Never did we say you were a crook. We stated that we would need you to come in person. We did not suggest anything negative and simply explained what was needed. Thank you. - Jason Young, General Manager || We are sorry that you do not agree with our business decision. We want to protect both us and the consumer and the best way to do that is to have the person who wants to buy our vehicle be present at the dealership to sign his or her paperwork. This protects both parties, also it gives you as the consumer the ability to check out and test drive the vehicle you are interested in prior to signing and taking delivery. As far as your 1 Star Review, I feel strongly that it is undeserved, simply because you disagree with our decision not to do business the way you want. We offered you the ability to come to the store and purchase the car. I understand that you are not close, but we again would invite you to come in and see, test drive, and check out the car you have interest in.
Service
We had an oil change on our Equinox. Very satisfied with service and pricing. Waiting area was very comfy and friendly. An added perk was coffee and pretzels.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for this 5 Star Review and wonderful endorsement of our dealership! We are so happy to hear you were pleased with your experience at our Service Department and greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Buick GMC Management
Very professional
They worked with me on every detail of the sale. It was very professional and Bill answered all of my questions and made the purchase very easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations Steven! Thank you so much for this wonderful endorsement of our salesperson Bill Heron! We are so happy to hear you were pleased with your buying experience at our dealership and greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Buick GMC Management
New Truck
Bill Heron was great! The entire staff from start to finish a pleasure to work with.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations Andy! Thank you so much for this wonderful endorsement of our salesperson Bill Heron! We are so happy to hear you were pleased with your buying experience at our dealership and greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Buick GMC Management
Great service
I have dealt with Peruzzi for a very long time and have always received superb service. Leased a 2017 Arcadia Denali. I really like the Denali, this is my 4th one. Mark was very knowledgeable, making my experience even easier.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for being a loyal customer and this wonderful endorsement of our salesperson Mark! The 2017 GMC Acadia Denali is one of our favorites and we greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Buick GMC Management
Great experience with Nick!
I went into the dealer looking for another, that I was told they had, well when I got there it was not there, I was very annoyed, I was giving Nick a hard time, and he was as nice and honest as he could be, he ended up showing me a car that I did not want to look at, and here I did and I drove it, I loved it and brought it, I felt bad they was I talked to Nick, but I did apologize.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations! Thank you so much for this wonderful endorsement of our salesperson Nick! We are so happy to hear you were pleased with your buying experience at our dealership and greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Buick GMC Management
Excelente
I feel satisfaction for good attention when buy new car Buick Encore 2017. I like about dealer Perruzi because before buy a Buick Regal 2011
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations! Thank you so much for this 5 Star Review and wonderful endorsement of our dealership! The 2017 Buick Encore is one of our favorites and we greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Buick GMC Management
Great team!
Peruzzi is a great dealership! We had a great experience there. Mike Marshall is an excellent sales person, very down to earth and friendly. The rest of the team is great as well, Joe in finance, Jay, and Mick. Just a great bunch of people. I will definitely be sending anyone looking for a vehicle there and will be going to Peruzzi first for future vehicle purchases. Happy customer, Gene Gladwell
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations Gene! Thank you so much for this wonderful endorsement of our management and staff! Customer satisfaction is our number one priority and we greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Buick GMC Management
Peruzzi was Great to Work with!
Bill Heron, and Jason were true gentleman. They made the whole buying experience Something I enjoyed, not dreaded. They helped work with my pricing, trade in and Financing goals. I would definitely recommend Peruzzi to anybody in the market for A Buick or GMC car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations Bryan! Thank you so much for this wonderful endorsement of our management and staff! We are so happy to hear you were pleased with your buying experience at our dealership and greatly appreciate your business! Please do not hesitate to contact us for any of your automotive needs. ~ Peruzzi Buick GMC Management