Reviews
AAA towed my 2014 Lincoln from Northampton, MA to East
AAA towed my 2014 Lincoln from Northampton, MA to East Hartford. He said it was the starter. Hoffman could not replicate problem ...had car three days. Took home. Same no start the next day. Hoffman sent Mobile Hoffman who said it was the starter. Tow truck from Hoffman said it was starter. Finally replaced. It now starts. 80,000 miles rolled over today. I love my Lincoln
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Peggy, we are disappointed to learn that we did not get to the bottom of this issue sooner, but we are so grateful for your patience and understanding throughout the service process. Thank you for choosing Hoffman Ford and for sharing your kind words about our team!
Joshua was very thorough with regard to the sale of the
Joshua was very thorough with regard to the sale of the Maverick. Answered any and all questions regarding the sale? The transaction was actually done the same day. I was there with regard to ensuring and registering and selling the vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Jerome, it's great to know that Joshua made the process smooth and efficient for you at Hoffman Ford! We hope you enjoy your new Ford Maverick. See you next time!
Very Good Dealer.
Very Good Dealer.I was in a tough spot that could have easily left me with a bad taste in my mouth, but thanks to their quick and friendly help, it turned into a positive experience. I truly appreciate their prompt service and genuine willingness to help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Shankar, we are delighted to hear our team provided such prompt and genuine assistance. Thank you for sharing your experience with Hoffman Ford! Safe travels!
Excellent Service from the Dealer, I was in a tough spot
Excellent Service from the Dealer, I was in a tough spot that could have easily left me with a bad taste in my mouth, but thanks to their quick and friendly help, it turned into a positive experience. I truly appreciate their prompt service and genuine willingness to help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Shankar, thank you for sharing your fantastic feedback! We are thrilled to hear that our team turned a tough situation into such a positive experience. Thank you for choosing Hoffman Ford, we are truly grateful for your business!
Jason Grant at Hoffman Ford was truly great to work with.
Jason Grant at Hoffman Ford was truly great to work with. He was kind, patient, and really went the extra mile. I highly recommend talking to him if you're looking for a Bronco.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Patrick, thank you for your recommendation of Jason and the team! We appreciate your business and we hope to see you again at Hoffman Ford.
Richard is a great sales person.
Richard is a great sales person. I known him a long time that’s why I wanted to go directly to him. He got me the car that I wanted. Richie Gonzalez in Hoffman Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Hoffman Ford and trusting Richard with your car purchase! It's wonderful to hear he provided the excellent service you've come to expect. Enjoy your new vehicle!
Dakota had me signed in quickly and service was done
Dakota had me signed in quickly and service was done while I waited in a reasonable time frame. All around excellent service on my 2022 Lincoln
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, we're delighted to hear that Dakota and the Hoffman Ford team provided you with excellent service on your Lincoln. Thank you for sharing your experience!
Kyle and Richard thanks again you guys are the best.
Kyle and Richard thanks again you guys are the best. Proud owner of a 2025 navigator
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so happy that Kyle, Richard, and our Hoffman Ford team earned your 5 stars. Thanks, Shawn! Enjoy your new Navigator!
I have bought many cars and this was the best experience
I have bought many cars and this was the best experience I’ve ever had,Gerald made my buying experience smooth and easy.I would recommend this dealership and this salesman to anyone.I changed my decision on the car I came in for and switched to the one I bought and Gerald made the sale effortless for me,and remarkably fast,can’t thank them enough
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Kurt, we're delighted to hear that Gerald made your car-buying experience at Hoffman Ford smooth and effortless. Thank you for recommending us, and enjoy your new ride!
Great job Professional service Would recommend
Great job Professional service Would recommend Hoffman ford Look forward to the next service Thank you Fred
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fred, we're delighted to hear you had a great experience with our team at Hoffman Ford! Thank you for recommending us and we look forward to seeing you again for your next service.