Don Vance Ford

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4.6
(300 reviews)
Visit Don Vance Ford
Sales hours: 8:00am to 5:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 8:00am–6:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–6:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 8:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (417) 233-2349 (417) 233-2349
Used (417) 233-3080 (417) 233-3080
Service (417) 233-2350 (417) 233-2350

Inventory

See all 346 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2015.
Home of the upfront pricing!

Service center

Phone number (417) 233-2350

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.6
(300 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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2.0

Car was not cleaned well when we picked it up.

Car was not cleaned well when we picked it up. Mud in the back seat floorboards and to hand prints on the liner in the very back. Very noticeable on a light colored liner. Wiper fluid reservoir was totally empty. Not sure about the other fluids. We were only given one key fob. And the fact that there was only one was never mentioned at anytime. Response when we asked was a shrug and saying I can't give you what I don't have. Have purchased from here before with much better customer service. Also when doing the financing, loan agent was speaking very loud about personal information. So everyone in the showroom could hear her. I am sure that everyone knew our terms and credit scores. That is unacceptable.

2.0

Car was not cleaned well when we picked it up.

Car was not cleaned well when we picked it up. Mud in the back seat floorboards and to hand prints on the liner in the very back. Very noticeable on a light colored liner. Wiper fluid reservoir was totally empty. Not sure about the other fluids. We were only given one key fob. And the fact that there was only one was never mentioned at anytime. Response when we asked was a shrug and saying I can't give you what I don't have. Have purchased from here before with much better customer service. Also when doing the financing, loan agent was speaking very loud about personal information. So everyone in the showroom could hear her. I am sure that everyone knew our terms and credit scores. That is unacceptable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

Easy to work with and if I didn’t understand things they

Easy to work with and if I didn’t understand things they explained it to where I would understand it ( they dumb it down for me)

5.0

Easy to work with and if I didn’t understand things they

Easy to work with and if I didn’t understand things they explained it to where I would understand it ( they dumb it down for me)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

We were really happy with our whole experience!

We were really happy with our whole experience! Great group to work with for sure!

5.0

We were really happy with our whole experience!

We were really happy with our whole experience! Great group to work with for sure!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

I came from out of town, they picked me up at the

I came from out of town, they picked me up at the airport, the truck was ready and as described. I had a great experience from my salesman, Jason Carter to the finance lady.

5.0

I came from out of town, they picked me up at the

I came from out of town, they picked me up at the airport, the truck was ready and as described. I had a great experience from my salesman, Jason Carter to the finance lady.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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1.0

Purchased an $81,000 2021 F350 DRW 4x4 in Sept 2023 from

Purchased an $81,000 2021 F350 DRW 4x4 in Sept 2023 from salesman Mike Hartman and general manager Mike Barker and was told multiple items serviced prior to purchase. After several hour drive home found many of the items stated to have been serviced appearing in need of repair/service. Attempted to contact dealer for repair and was belittled by the general manager for following up on items. Attempted to contact owner by phone to discuss interactions with general manager and issues with truck and was told all communication would need to go through general manager. Sent owners Don and Vicky Vance a certified letter attempting to remediate issues with truck purchase prior to leaving review and had no response 3 weeks later.

1.0

Purchased an $81,000 2021 F350 DRW 4x4 in Sept 2023 from

Purchased an $81,000 2021 F350 DRW 4x4 in Sept 2023 from salesman Mike Hartman and general manager Mike Barker and was told multiple items serviced prior to purchase. After several hour drive home found many of the items stated to have been serviced appearing in need of repair/service. Attempted to contact dealer for repair and was belittled by the general manager for following up on items. Attempted to contact owner by phone to discuss interactions with general manager and issues with truck and was told all communication would need to go through general manager. Sent owners Don and Vicky Vance a certified letter attempting to remediate issues with truck purchase prior to leaving review and had no response 3 weeks later.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

Straight forward and no pressure.

Straight forward and no pressure. Their prices are good, so no haggling needed. Friendly and professional.

5.0

Straight forward and no pressure.

Straight forward and no pressure. Their prices are good, so no haggling needed. Friendly and professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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5.0

We had a wonderful experience buying our truck here.

We had a wonderful experience buying our truck here. The salesman, Mike, was fantastic!!! It was so quick and easy and we got a great truck for the money. Exactly what we wanted. No hassles, finance was easy and done very quickly. Thank you for making our purchase go so smoothly.

5.0

We had a wonderful experience buying our truck here.

We had a wonderful experience buying our truck here. The salesman, Mike, was fantastic!!! It was so quick and easy and we got a great truck for the money. Exactly what we wanted. No hassles, finance was easy and done very quickly. Thank you for making our purchase go so smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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2.0

My wife and bought a Ford Explorer two weeks ago,

My wife and bought a Ford Explorer two weeks ago, salesman was great very friendly and down to earth. When we were driving home the check engine light came on so we brought it back to the dealership. Long story short, it’s been two weeks and we still don’t have our vehicle because they keep needing to get sensors on it that are not anywhere in the town. Very frustrating to still not have the car we bought two weeks ago

2.0

My wife and bought a Ford Explorer two weeks ago,

My wife and bought a Ford Explorer two weeks ago, salesman was great very friendly and down to earth. When we were driving home the check engine light came on so we brought it back to the dealership. Long story short, it’s been two weeks and we still don’t have our vehicle because they keep needing to get sensors on it that are not anywhere in the town. Very frustrating to still not have the car we bought two weeks ago

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
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5.0

Top Notch Dealership!

We have bought close to, if not, a dozen vehicles from Dan Vance Ford. There is a reason we continue to do business with them, long after we moved from the area. The transactions are friendly, not aggressive & we know we are getting the best deal right up front without the back & forth negotiations!

5.0

Top Notch Dealership!

We have bought close to, if not, a dozen vehicles from Dan Vance Ford. There is a reason we continue to do business with them, long after we moved from the area. The transactions are friendly, not aggressive & we know we are getting the best deal right up front without the back & forth negotiations!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for leaving such a great review and high star rating. Please let us know if there is ever anything else we can do for you! Safe travels!

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5.0

They are great to work with and very friendly service

They are great to work with and very friendly service people. Repairs completed when they had promised.

5.0

They are great to work with and very friendly service

They are great to work with and very friendly service people. Repairs completed when they had promised.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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