Reviews
As long as I receive excellent service, I will continue to return to Don Vance Ford. I have been pleased with their service for 13 years.
As long as I receive excellent service, I will continue to return to Don Vance Ford. I have been pleased with their service for 13 years.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
After 13 years, your continued support means a great deal to our team. We’re happy the service on your Ford Explorer has consistently met your expectations. Michael Barker Sales Manager [email protected] 417-859-2600
Very professional. Kept me informed what my truck needed. Fixed truck really fast. Had part in stock.
Very professional. Kept me informed what my truck needed. Fixed truck really fast. Had part in stock.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad you received clear updates about your Ford F150’s needs and prompt repairs with the needed part in stock. Thank you for the five star rating! Michael Barker Sales Manager [email protected] 417-859-2600
We found a great vehicle but experienced extremely poor service after the sale. We drove 70 miles one way to look at the vehicle and eventually made the purchase after the dance with the unseen sales manager. When we tried to license the vehicle we discovered we had the incorrect inspection information. After two days of phone promises, we eventually reached a person who was willing to discuss our issue and we were told to “just drop by” to get the corrected paperwork. Finally after blaming everyone else our actual sales person called to tell us to get the paperwork resolved locally and submit the correct paperwork via email for reimbursement. The corrected paperwork was submitted as instructed on September 11, 2026. To date, no response from Don Vance Ford. Needless to say, we are one and done with this dealer and do not recommend them for your next purchase.
We found a great vehicle but experienced extremely poor service after the sale. We drove 70 miles one way to look at the vehicle and eventually made the purchase after the dance with the unseen sales manager. When we tried to license the vehicle we discovered we had the incorrect inspection information. After two days of phone promises, we eventually reached a person who was willing to discuss our issue and we were told to “just drop by” to get the corrected paperwork. Finally after blaming everyone else our actual sales person called to tell us to get the paperwork resolved locally and submit the correct paperwork via email for reimbursement. The corrected paperwork was submitted as instructed on September 11, 2026. To date, no response from Don Vance Ford. Needless to say, we are one and done with this dealer and do not recommend them for your next purchase.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry that you didn't have a completely satisfying visit. We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Andrea Vance [email protected] 417-859-4600
This dealership has always taken care of me and my family. My overall experience is always been good. Overall this is the one dealership I do trust.
This dealership has always taken care of me and my family. My overall experience is always been good. Overall this is the one dealership I do trust.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Michael Barker Sales Manager [email protected] 417-859-2600
My truck was well taken care of. It was quick and professional. Thanks again Don Vance.
My truck was well taken care of. It was quick and professional. Thanks again Don Vance.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your mention of the swift, expert service on your Nissan pickup truck highlights the standards we strive for. Knowing you felt in capable hands and appreciated our efficiency means a lot to our service department. Michael Barker Sales Manager [email protected] 417-859-2600
I was given 3 yr warranty on new transmission went bad after one year took over two months to get replaced. Very disappointed with Don Vance Ford and Ford Motor Co
I was given 3 yr warranty on new transmission went bad after one year took over two months to get replaced. Very disappointed with Don Vance Ford and Ford Motor Co
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Andrea Vance [email protected] 417-859-4600
From the time I walked into Don Vance Ford in Marshfield all personnel I spoke with were pleasant and professional. My sales representative, my service representative, and the parts person have all been very helpful and listened to my requests. They were all efficient and went above and beyond my expectations!
From the time I walked into Don Vance Ford in Marshfield all personnel I spoke with were pleasant and professional. My sales representative, my service representative, and the parts person have all been very helpful and listened to my requests. They were all efficient and went above and beyond my expectations!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our team enjoyed being part of the service experience on your Ford F-150. Your praise of our staff’s professionalism and attentiveness means a lot to us. Michael Barker Sales Manager [email protected] 417-859-2600
Top notch friendly service! Clint answered all my questions and everything was taken care of efficiently. Have been a repeat customer for many years!
Top notch friendly service! Clint answered all my questions and everything was taken care of efficiently. Have been a repeat customer for many years!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that our friendly, efficient service met your expectations is rewarding. We’re glad our service associate could answer all your questions and keep everything on track for your Ford E350 Super Duty. Hearing that you’ve been a repeat customer for many years means a great deal to our team. Michael Barker Sales Manager [email protected] 417-859-2600
Got me in and out quickly minimizing downtime. Resolved the recall and got me back on the road.
Got me in and out quickly minimizing downtime. Resolved the recall and got me back on the road.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that minimizing your downtime and resolving the recall quickly met your needs is rewarding. Our team is pleased we could get your Ford F-150 Hybrid back on the road promptly. Michael Barker Sales Manager [email protected] 417-859-2600
I have bought Ford here since 1995, the service has kept me here! I have two Ford Edges and am very disappointed they are no longer available!
I have bought Ford here since 1995, the service has kept me here! I have two Ford Edges and am very disappointed they are no longer available!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Don Vance Ford. Michael Barker Sales Manager [email protected] 417-859-2600