Don Vance Ford

I was concerned about my cars alignment because I’ve had to drive through a lot of road construction and the aftermath of flooding rains. They got me in promptly and made the necessary adjustments. The waiting room is always clean and comfortable. I was just making good progress in my reading when they came to let me know my car was ready.

They had my truck in the service center for almost a month. I told them that I was going on vacation and I needed it, but nobody cared. Worst experience with a dealer that I have ever had. It also took almost 4 months to get my title after I bought the truck.

We went in to look at a used Kia they had for sale. We spoke with Jacob, who was helpful and easy to deal with. We did financing with the dealership with Amy, who was also helpful and friendly. Overall good customer service.

Very poor customer service. They just want to sell a car and not take care of the customer after they get your money. I would not recommend this dealership.

Jessie our salesman, was very knowledgeable and very polite. He answered all of our questions. Amy in the finance department was awesome. She knew everything and did not leave us with any concerns.

Well, thanks to Dan Vance service my one and a half year-old tires tread is bad and the warranty is voided because they overinflated my tires on the past tire rotation services I have had. I knew better than to take my vehicle back to Dan Vance, but I chose convenience over priority. Never ever again will we return to Don Vance service or to even buy a vehicle because of the service issues I have had since purchased my explorer in 2020. I know I’m not the only one, but I can personally say I am not a fan of the service advisor as they do not communicate with you throughout the service. Zero stars if I could.

Well, thanks to Don Vance service my one and a half year-old tires tread is bad and the warranty is voided because they overinflated my tires on the past tire rotation services I have had. I knew better than to take my vehicle back to Dan Vance, but I chose convenience over priority. Never ever again will we return to Don Vance service or to even buy a vehicle because of the service issues I have had since purchased my explorer in 2020. I know I’m not the only one, but I can personally say I am not a fan of the service advisor as they do not communicate with you throughout the service. Zero stars if I could.

David Crall was a great salesman. Found our truck online & did everything over the phone. Drove 4 hrs to pick the truck up. All the paperwork was done & ready to sign. Found a small dent & the service manager had it fixed in record time. Wouldn't hesitate to do business again with them in the future.

I hoped my experience would be better. I purchased a used Challenger from them in January. When I looked at the car and test drove the car was great. I worked with them on getting a deal. This was the first point where I felt that there could be an issue. When I attempted to get a better price, I was given the "take it or leave it" attitude. Not really the way I want to be treated and 1 of the reasons I will not recommend giving this dealership your business. So, I passed on the car at that time. A couple days later I noticed they had dropped the advertised price for the car. I followed up with my salesman to see if we could get any closer to the price I was willing to pay and I was given the response "Like I said before you left yesterday I don’t have 3k to move." Let me be clear, if they were still making this car or I had another car that was similar I would have washed my hands with this dealership at that time. Since I have been looking for this particular car for over a year, against my better judgement I continued to try and work a deal with them. I kindly pointed out that the price was already lower due to the price reduction they had made after I looked at the car. At that point the salesman revised the offer to reflect the difference. I pushed back with a counteroffer and they came off the price a little more so I agreed to the deal. When we showed up to get the car it wasn’t sitting where we could see it so we went in and finished the paperwork with the salesman. During the process I asked that him to make sure they do not put the front license plate on since the previous owner had not installed it because I didn’t want that on the car. The salesman said ok, I don’t know if had one installed when it came in. I confirmed with him that it did not. While we were waiting to do the title work they brought the car around and the ugly front plate bracket was installed. I went and talked to the salesman and asked what was up. He said that it must have been installed when it went through the shop. He said that they don’t normally install them on the Mustang’s because people don’t like them. At that point they did give me the opportunity to back out of the deal. See above and I think you’ll understand why I didn’t. So I just chocked this up as another expense I was going to incur. 2 days later I get an email requesting that I do a review. I held off for a few days to cool off. It wasn’t until we tried to get the safety inspection completed, they had time to install the front plate bracket but not to complete the safety inspection that my frustration was too much. I left an accurate Google review about the situation and received a response from the dealer advising me to call them so we could try to resolve the issue. I called and spoke with Mike, he went through the same solution given above that they told me I could pass on the deal. At that point I asked why they would ask me to call to resolve the issue if there was never any intent on doing anything to make it better. He asked what I wanted and said he would see what they could do and call me back. That was on the 2-24-25 and this is being written on 3-5-25 and I have not received any call back. Maybe my expectations are too high but I want others to know what I dealt with so at least they can go in with eyes wide open.

Prompt responses, accurate expectations, easy to do busy with, pleasurable experience, professional staff, would use again,