Don Vance Ford

Kate and Tyler helped me find what I wanted. They did not push instock trucks on me. Maximum rebates were given.

They are friendly and do a good job. The environment is clean with snacks and juice while you wait for car work to get done.

Communication was terrible. I live an hour away, which they knew, and they left me hanging as to the status of my car. I brought it in on a Monday afternoon to have a noise in the front end checked out. I called THEM right before closing time because I hadn't heard from them. They hadn't even looked at my car yet. The next day when I called, again near closing time, the girl who answered the phone said the technician working on my car wasn't there that day, and asked if I could call back the next day. I said, "Do you mean to tell me there is no one there who can tell me the status of my car?" She said she would talk to the service manager, and she put me on hold. When she came back, she said the technician was new and didn't leave very good notes, and just didn't understand their procedures about keeping customers informed. I'll make this long story short by saying that in the five days my car was there, communication was never initiated by them. I had to call each time. When I picked the car up on Friday afternoon, my steering wheel and floor mat were covered in greasy dirt, and they didn't bother to clear out the TPM warning on the dash after replacing the tires. They had known since Thurdsay afternoon that I was picking the car up on Friday, so you would think they could have had it ready for me. I was not impressed with their communication, or the lack of care they took with my car. The only good thing I can say is that it seems to be fixed.

My experience with Don Vance Ford is exceptional. Working with Gary and Amy has been exemplary. The degree of professionalism and expertise is uncompromising in my opinion. I literally pass dozens of dealerships driving 5 hours to do business with Don Vance. If I am out of town they deliver to my driveway. Since 2014 I have purchased roughly 10 vehicles from the dealership.Ask for Gary in sales and Amy in finance !

I would not take my F-150 anywhere for service than Don Vance Ford! I bought the truck new in 2019. It is my very 1st NEW truck! This dealer has always been fair and honest with me and my family over the years. Great folks!

Awesome pricing on used vehicles. No xx financing. Dennis Horne handled my sale and was very knowledgeable about the vehicle and took the time after the sale to run through all of tech on the vehicle. I've never had any sales rep do for me. The only reason I didn't give them five stars is because they offered me the least amount for my trade-in of the three dealers I went to. They had the best vehicle for the money and that's why they got the sale. I would definitely recommend if they have a vehicle you're interested in to go check it out give them a chance to earn your business.

Good overall. Didn't feel pressured. Salesman was personable and went above to facilitate needs and questions. Several staff stayed late to get financing out of the way..

The Salesman Dennis was amazing! He found exactly what we wanted. He knows and understands the products. We met a Maintenance tech who answered all of our questions. We plan on using the Maintenance Facility there. Purchasing a vehicle was an easy process. Recommending this Dealership to our Family and Friends.

The team at Don Vance was very easy to work with. Everyone was very professional and polite. Would not go anywhere else for a Ford in the Springfield, MO area.

Joseph was easy to deal with answered all my questions, he was not pushy at all and did a great job. I would definitely recommend him.