Don Vance Ford

Very good and efficient transaction! Things went very well even though covid precautions slowed it a bit. Finance mgr got it done.

I was told by salesman that my new 2019 F-150 would give me $210 in credit per Ford Pass to be used at any Ford dealership, the credit never showed up,... only about $3.00. Service dept could not help, said sales could do it, sales just said to call Ford pass, sent E-mail to Ford Pass, no answer so far....some one owes me $210.00.

This was my third Edge purchase from Don Vance. I had #2 repaired there and was very pleased with the outcome. Today I got my third and had a fantastic... experience in car buying. Josh helped me with all my questions on line and text and Gary was my salesperson at the dealership. Both were very knowledgeable on the car and it was extremely successful. Amy was awesome too!

Very good service Saleman was very helpful and always there at my request...also very patient as it took 6 months for my decision

Showed me a truck full of dog hair, dried soda sprayed in the interior and an excusable amount of scratches on the body. Was told repeatedly on the phone... the vehicle I wanted to see was there before I drove 2 hours to see it. When we got there another dealer said no it's been gone , then sent another dealer to say oh it's on the other lot and he'd go get it after I test drove Fido's scratched up soda bed. So when I asked repeatedly to see it they told me I probably wouldn't want it because it wouldn't make a difference in my trade in and their offer. BTW they do not value trades well at all! What a joke. When I insisted again I see the truck I drove 2 hours to see he finally told me the truth that oops already sold it. Thanks a lot liars.

Do not recommend. Insulting offers on your trade in. Could care less if you give them business from my experience. You are not in the car business, you... are in a people business, and when you learn the difference you’ll be better for it. Treat people with dignity and respect!

We had an amazing experience with Michael at don Vance Ford used lot. Nice helpful patient with our two children. The car was everything we wanted and... the service was wonderful. Didn’t take long and allowed us to do must of the process o er the phone.

Was”” going drive 50 miles to drive this used car-I was told that it would not let me drive the car unless i pre paid for the car-! I have bought more... than 10 cars at this location exact same location— i will never do business with them again -they can all sit and stare it together -!

OMG where do I start. I was looking for a newer Taurus in my price range. Emailed Don Vance for a test drive. Found out the day before I probably could... not qualify for a loan. So I told Jesse the salesman that the car was a no go. He said fill out the application and lets see what happens. Called back a couple of hours later and asked when I could pick up the car. I was in shock. Could not get it that day so Jesse said give me a couple of minutes and I will see what I could do. Called back again and they delivered to my house. I looked over the paper work with a fine tooth comb for extra charges and there was none. I am the proud owner of a 2015 Ford Taurus thanks to God, Don Vance Ford, Jesse and the finance company. I love my newer car. Thank you again.

I had a complaint about a sales person, after talking to his manager I understand why they have horrible customer service !!! customer service starts at... the top, if management does not care no one will.