Don Vance Ford

Dakota does a great job scheduling, communicating and following up on my truck's service.

Very efficient and extremely polite people they pick up my car on time. Let me know when it’s being delivered back always goes over what they’ve done and what needs to be done and approximately the cost of any repairs.

The salesperson was very nice and helpful she took care of me and the car I came to see it was the easiest time I’ve ever had buying a car and I appreciate that

My wife and I bought a 2024 Jeep Wagoneer from the here. We were happy with the experience until we were getting ready to leave and found out the vehicle came with only one key, we were then told they order on on them. A week later I call to inquire about the key only to be told it would be replaced if we had bought the extended warranty and waited a couple months to turn it in on that. Very irritating to say the least, I then call parts to see what said key would cost 500$+. Details like that should of been disclosed BEFORE the sale.

Really crappy. Got only an AI response. Then when someone did respond. Had no idea what truck I was talking about. Would not recommend having convos with them via this website or their own.

Kate and Tyler helped me find what I wanted. They did not push instock trucks on me. Maximum rebates were given.

They are friendly and do a good job. The environment is clean with snacks and juice while you wait for car work to get done.

Communication was terrible. I live an hour away, which they knew, and they left me hanging as to the status of my car. I brought it in on a Monday afternoon to have a noise in the front end checked out. I called THEM right before closing time because I hadn't heard from them. They hadn't even looked at my car yet. The next day when I called, again near closing time, the girl who answered the phone said the technician working on my car wasn't there that day, and asked if I could call back the next day. I said, "Do you mean to tell me there is no one there who can tell me the status of my car?" She said she would talk to the service manager, and she put me on hold. When she came back, she said the technician was new and didn't leave very good notes, and just didn't understand their procedures about keeping customers informed. I'll make this long story short by saying that in the five days my car was there, communication was never initiated by them. I had to call each time. When I picked the car up on Friday afternoon, my steering wheel and floor mat were covered in greasy dirt, and they didn't bother to clear out the TPM warning on the dash after replacing the tires. They had known since Thurdsay afternoon that I was picking the car up on Friday, so you would think they could have had it ready for me. I was not impressed with their communication, or the lack of care they took with my car. The only good thing I can say is that it seems to be fixed.

My experience with Don Vance Ford is exceptional. Working with Gary and Amy has been exemplary. The degree of professionalism and expertise is uncompromising in my opinion. I literally pass dozens of dealerships driving 5 hours to do business with Don Vance. If I am out of town they deliver to my driveway. Since 2014 I have purchased roughly 10 vehicles from the dealership.Ask for Gary in sales and Amy in finance !

I would not take my F-150 anywhere for service than Don Vance Ford! I bought the truck new in 2019. It is my very 1st NEW truck! This dealer has always been fair and honest with me and my family over the years. Great folks!