Reliable Chevrolet

Purchased 2014 Jeep Wrangler. 4 1/2 hours doing all the paperwork only to wait and have to email them multiple times due to no one can return calls to get copies of said paperwork. Pay GM loan off only to find we now have to pay the state of Illinois more money to file for a corrected title because evidently they don’t know how to get the titles to the right place. If you live in Illinois I suggest you don’t by from this dealership.

My wife and I went today,she said we were wasting our time but being a positive person and in bad need of a dependable car I tried,guess what?After some paperwork and pulling some strings we drove home in a beautiful nearly new Ford Escape,They went above and beyond anything I ever expected.

Took my car into dealership and ask if they could look at it check it out and fix some issues I was needing help with to get car back to its peak performance. Reliable service team members and shop techs was more than happy to help with some I could afford at time to fix . And they worked as a team together from courtesy vehicle to and from my home to dealership as keeping me on a daily loop on progress with vehicle. I am very pleased with customer service as well as spot on technician repairs. Recommend them to anyone that owns a Chevrolet vehicle. Five stars to all team members . Thank you again for taking time to lend a helping hand.

Was there 4 hours told I had a loan offer just to have it change at the very end

While on a leisurely bike ride this evening, I stopped to catch my breath and look at a Mitsubishi lancer. I wanted to see if it was the fast Evo version. It was not. It was the 120 horsepower version that people buy who are scared to drive the speed limit. But while I was looking at it, an employee from the dealership came out and yelled at me. What the f are you doing? He said. Trying to show off for the girl he was with. I said, just looking to see if it's an Evo, riding around on my bike. Bike. He told me to get the f away and started aggressively walking toward me as if I was doing something to his xxxxxx car. Believe me buddy, my bike will go faster than that car. I wasn't touching it or even wanting it when I saw what it was. But that did not stop him from aggressively yelling and threatening me. This dealership. Employs the lowest of the low. If you want stuff stolen from you when you take it into service it or you want them to not change your oil when they are supposed to, then it is the place for you! Otherwise I would go to any other Chevy dealer anywhere before here

Customer called me today at GM corporate about his experience and I am just sick about how he was treated by the staff and management. I did file formal dealer complaint through our system for this customer. Its sad that the dealers are able to treat customers this way and act as though its not a big deal. You represent our brand and no matter how big or small the customers service bill is they should all be treated the same. This man was very calm and professional through explaining how he has been treated by your staff. If it were me I dont think I could have been that calm and professional. At some point treating the little people poorly will catch up with you and shame on you for such poor customer service.

replaced a wheel sensor, on my corvette. I had to bring my car in to have the sensor programmed and retrained. When I got my car back they said I needed all new wheel sensors because they could not read any of them. None of my wheel readings were showing on the dash. I came back home and retrained my sensors using a magnet. All readings are again showing, except for the one I replaced. They wanted over 500.00 for all new sensors. I find it bad when the person with the scanner tool couldn't diagnose this issue plus lost all original readings to make it look like I needed all new sensors. Felt like someone was trying to make quick and easy money for the sale of sensors. The person with scan tool should have been able to do the job, Instead I got my wheels retrained by myself using a magnet. I didn't need all new sensors! I would have another opinion before you go to this dealership and have some idea, before hand, what the issue is. They can tell you anything if your none the wiser. I've worked on my vette for over 24 years and know my car. I could have taught them how to retrain my sensors with a magnet. Get advice before going to Reliable because believe me they are not reliable at all!

Had issues after a software update. Took it vack twice. Left a message and it's been 3 days and no reply. You won't get any more of my business.

I went to find a car and jack was a big help and he was nice and kind.

I highly recommend Jack Spencer at reliable, I purchased a new Silverado and Jack was an out standing salesman, he wasn’t pushy he got everything I wanted done! Highly recommended…. Very satisfied.