Reliable Chevrolet

4.3 out of 5 (4.3) 174 reviews

Dealer on Cars.com since October 1999

Currently in stock!


Today's Hours

Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 6:00 PM
Sat 8:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 12:00 PM
Sun Closed

Reviews

4.3 out of 5 4.3
174 lifetime reviews.
  • May 8, 2018

    Bryant Boyd was so professional but definitely a blast. It didn't even feel like I was buying a car. There was no stress and absolutely no pressu...re to do anything.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • 1.0 out of 5
    June 19, 2018

    The service department is terrible! Spent nearly 10 hours, TEN HOURS, over the course of 2 days, sitting in the waiting area, waiting on a repair that... was supposed to be "just a couple of hours". The first two to three hours of my first visit was spent diagnosing the issue, which ended up being a single thermostat housing issue. The next three hours was spent fighting me, and the dealership I bought the car from, on warranty coverage. They refused to accept my warranty coverage of the repair evwn though it was clearly losted in the details. My hometown dealer ended up covering my bill by credit card because Reliable really wanted somebody to pay for this warranty covered repair out of pocket. By the time the payment was sorted out it was too late in the day to actually complete the repair, so I waited around for almost another hour, until after closing time, until someone finally handed me the keys to my car. I brought the car back in the next day to actually get the repair done, again "should only be an hour or two". This time I sat in the waiting room for another 3+ hours. Finally my service tech simply walked up to me, handed me the keys and said goodbye. Not once did anyone apologize to me for how long it was taking or offer me anything other than cheap free coffee. I can guarantee I will never be getting my car serviced at this place again. I'd rather pay for repairs somewhere else, out of pocket, than fight these crooks on warranty repairs.

    1.0 out of 5
    Customer Service
    3.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr. English, I believe that you may have been misinformed on a few things. You do not have an extended warranty and are out of the manufacturers cov...erage. Your selling dealer asked us to cover your repair through a GM special policy that your vehicle did not qualify for as they did not want to spend the money to take care of it. Our staff worked exhaustively with that dealer to get your repair covered. It would have been much simpler for us to simply say that you are not covered and saved you a lot of time but in the end you would have been driving around in a vehicle with a leaking thermostat housing and possibly ruining your engine. In short, your vehicle is not covered under any service contract or warranty of any kind. The writing on the window sticker is a federally required statement that all dealers must have on the vehicle to acknowledge the customers rights and not a warranty. Unfortunately because of your age we were unable to put you into a loaner car as our insurance does require not only being at least 21 years of age but also to be the primary on full coverage insurance. Luckily a friend was able to pick you up so you didn't have to wait the whole time. We wish you luck in all of your future endeavors and apologize for any misunderstandings Reliable Chevrolet


  • 1.0 out of 5
    June 18, 2018

    the sales staff don't care about the customers. The GM is rude and doesn't care about any reviews. Definitely not customer friendly. Many r...equests from us to explain the many features of the automobile we purchased went unanswered In a nut shell the worst dealer we have ever dealt with

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service Shop

Service Reviews

lifetime reviews of the Service Department.

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Service Pricing

    Tire Rotation

    $18.95

    Wheel Balance

    $46.95

    Oil, Filter Change

    $36.95

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Special Offers

This dealership offers 234 Offers on 17 Models

About Our Dealership

Dealer on Cars.com since October 1999

Welcome to Reliable! For over 40 years, we have served the people of Missouri with honesty, integrity and respect. We also have a body shop and auto repair center that is second to none. We are a volume-based retailer, which means that we must do everything we can to ensure consistent traffic. We will beat our competitors' best offers to earn your business for the long haul! We service all major insurance providers and work on any make or model vehicle - no matter what you drive, we can fix it! We want to be your Chevrolet Infiniti Mercedes dealer in Springfield. Give us a try and experience the difference Experience Reliable Chevrolet.

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