Reviews
Write a reviewJack spencer sales man
I highly recommend Jack Spencer at reliable, I purchased a new Silverado and Jack was an out standing salesman, he wasn’t pushy he got everything I wanted done! Highly recommended…. Very satisfied.
Jack spencer sales man
I highly recommend Jack Spencer at reliable, I purchased a new Silverado and Jack was an out standing salesman, he wasn’t pushy he got everything I wanted done! Highly recommended…. Very satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.
happy
If they would have tinted the windows back to my limo blackout tint I be happy
happy
If they would have tinted the windows back to my limo blackout tint I be happy
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!
Didn't replace oil during service.
Didn't replace oil during service. Now we need a new motor! xxxx of the earth!
Didn't replace oil during service.
Didn't replace oil during service. Now we need a new motor! xxxx of the earth!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
They know they messed up and expect us to pay the lion's share of this cost and will do nothing to help us with a loaner car!
I have heard nothing from these car xxxxx. I never will because the only resolution is for them to provide me a new engine.
We're sorry to hear that you had a negative experience, but we are a bit confused by your review. In order to better address your concerns and provide a suitable resolution, we would appreciate more information regarding the specific issues you encountered during your visit. Our team strives to ensure that every customer has a positive experience, and your feedback is crucial in helping us improve our services. At your earliest convenience, please reach out to Derrek Hooser, our Sales Manager, at Dhooser@ReliableChevrolet.com.
Excellent
it was a Great Experience. I would Recommend the Dealership and Tod (my Salesperson) . Love my Truck. Had shopped a lot and they helped me find my perfect truck.
Excellent
it was a Great Experience. I would Recommend the Dealership and Tod (my Salesperson) . Love my Truck. Had shopped a lot and they helped me find my perfect truck.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!
My vehicle has always been serviced at a Chevrolet
My vehicle has always been serviced at a Chevrolet dealer. My recent service appointment found 2 oil leaks. One of which had previously been repaired at Reliable Chevrolet (oil pan gasket). I reached out to the reliable Chevy service department regarding my concern and was told that the part was covered for 2 years unlimited mileage which I was within that time when the issue started again. It took several attempts of contacting the service department to obtain the repair order information where the oil pan had been repaired. The Service Manager Austin Goodwin finally contacted me back after several attempts. He apologized for the misinformation and told me that the oil pan seal was actually only covered for 6 months but asked if I would bring the car into Reliable Chevy to verify that the oil pan was actually leaking again and that we would come up with a game plan to take care of the situation. Previously I paid about 300$ at reliable Chevy to repair the oil pan less than 2 years ago - reliable Chevy went on to quote me almost 700$ to do the same repair. I followed up with Austin via email regarding the issue and explained that I thought he might reach out once he returned from vacation to address the situation - he did not respond. I followed up again and also asked why the quote to do the same repair was more than double what it was previously - his response was “ Upon inspection, our technician found the engine oil cooler leaking in addition to the lower oil pan gasket. We are not going to offer any assistance for those repairs, the failure occurred beyond the warranty period for the gasket. If you would like to present this information to Chevy’s Customer Assistance Center, you may reach them at 800-222-1020” I do not like to leave poor reviews. But after my experience with this Chevy service department and service manager - I felt it should be brought to light.
My vehicle has always been serviced at a Chevrolet
My vehicle has always been serviced at a Chevrolet dealer. My recent service appointment found 2 oil leaks. One of which had previously been repaired at Reliable Chevrolet (oil pan gasket). I reached out to the reliable Chevy service department regarding my concern and was told that the part was covered for 2 years unlimited mileage which I was within that time when the issue started again. It took several attempts of contacting the service department to obtain the repair order information where the oil pan had been repaired. The Service Manager Austin Goodwin finally contacted me back after several attempts. He apologized for the misinformation and told me that the oil pan seal was actually only covered for 6 months but asked if I would bring the car into Reliable Chevy to verify that the oil pan was actually leaking again and that we would come up with a game plan to take care of the situation. Previously I paid about 300$ at reliable Chevy to repair the oil pan less than 2 years ago - reliable Chevy went on to quote me almost 700$ to do the same repair. I followed up with Austin via email regarding the issue and explained that I thought he might reach out once he returned from vacation to address the situation - he did not respond. I followed up again and also asked why the quote to do the same repair was more than double what it was previously - his response was “ Upon inspection, our technician found the engine oil cooler leaking in addition to the lower oil pan gasket. We are not going to offer any assistance for those repairs, the failure occurred beyond the warranty period for the gasket. If you would like to present this information to Chevy’s Customer Assistance Center, you may reach them at 800-222-1020” I do not like to leave poor reviews. But after my experience with this Chevy service department and service manager - I felt it should be brought to light.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.
Great people as with anything if no warranty at own risk
Great people as with anything if no warranty at own risk if can afford newer or new do it long term worth it
Great people as with anything if no warranty at own risk
Great people as with anything if no warranty at own risk if can afford newer or new do it long term worth it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your positive review! We are so happy to hear that we provided you with exceptional service, and we look forward to seeing you again in the future!
No Support!!
Great place as long as you are buying. New Trailblazer has been a disappointment with several issues and no support from Reliable. Asked them to check noise from wheels during several service appointments with no answers. Now that warranty is out they want to charge me to look at it. When I questioned them I was shown how to exit the service area and laughed at. Never buy another GM vehicle again after 40 years of nothing but including a GM card.
No Support!!
Great place as long as you are buying. New Trailblazer has been a disappointment with several issues and no support from Reliable. Asked them to check noise from wheels during several service appointments with no answers. Now that warranty is out they want to charge me to look at it. When I questioned them I was shown how to exit the service area and laughed at. Never buy another GM vehicle again after 40 years of nothing but including a GM card.
- Customer service 1.0
- Buying process 4.0
- Quality of repair 1.0
- Overall facilities 2.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please reach out to Bernard Brooks, our Sales Manager, at Bbrooks@ReliableChevrolet.com
It's no wonder they have a 2.
It's no wonder they have a 2.7 avg. Rating. Sold me a lemon and won't stand behind it. I questioned their policy and was shown the exit. They were wonderful while I purchased a new Trailblazer, then completely flipped as it continues to break down. GM vehicles my entire life. Never again.
It's no wonder they have a 2.
It's no wonder they have a 2.7 avg. Rating. Sold me a lemon and won't stand behind it. I questioned their policy and was shown the exit. They were wonderful while I purchased a new Trailblazer, then completely flipped as it continues to break down. GM vehicles my entire life. Never again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please reach out to Bernard Brooks, our Sales Manager, at Bbrooks@ReliableChevrolet.com.
I sent him an email on March 22nd. Never heard back. Funny how this works since i have received many notifications asking if I'm interested in buying another vehicle but once again no help with the one that has already been paid for. Not surprised. Rick
Still nothing. Why would you ask me to make contact, then not follow through?
I bought a car at this dealership.
I bought a car at this dealership. In the price they included Zaktek warranty with no explanations, adding $499 to the price tag. When I signed the papers I clearly indicated that I didn't want any extended warranty, but apparently they forgot to mention this one. They just asked for my signature among all papers. The only thing that Ryan, sales person, explained was that he just bought a Tesla. Please be aware and look for Zaktek when signing contract. And cannot be cancelled.
I bought a car at this dealership.
I bought a car at this dealership. In the price they included Zaktek warranty with no explanations, adding $499 to the price tag. When I signed the papers I clearly indicated that I didn't want any extended warranty, but apparently they forgot to mention this one. They just asked for my signature among all papers. The only thing that Ryan, sales person, explained was that he just bought a Tesla. Please be aware and look for Zaktek when signing contract. And cannot be cancelled.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We're disappointed you weren't satisfied with your sales experience. Unfortunately we cannot identify you by that screen name and we want to corroborate our records as well as research this further. At your earliest convenience, please reach out to Bernard Brooks, our Sales Manager, at Bbrooks@ReliableChevrolet.com.
Car Repair
My wait was very long, longer than expected. Luckily I had an eBook to read.
Car Repair
My wait was very long, longer than expected. Luckily I had an eBook to read.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for the positive feedback! We're happy to hear you enjoyed your experience with our service team and we appreciate your patience as our supply chain has caused parts and staffing shortages. We hope we can assist you again in the future.