Reliable Chevrolet

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

3.4
(363 reviews)
Visit Reliable Chevrolet
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–7:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 8:00am–5:00pm
Sunday Closed Closed
New (417) 553-2982 (417) 553-2982
Used (417) 283-3232 (417) 283-3232
Service (417) 708-5098 (417) 708-5098

Inventory

See all 241 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since October 1999.
Welcome to Reliable! For over 40 years we have served the people of Missouri with honesty integrity and respect. With a full service body shop and auto repair center that is second to none our service will be matched by no one! We will beat our competitors' best offers to earn your business and we provide service with all major insurance providers and work on any make or model vehicle - no matter what you drive we can fix it! We are the premier dealership in Southwest Missouri! Come Experience Reliable Chevrolet and Infiniti of Springfield!
Experience Reliable Chevrolet and Infiniti of Springfield your Premier Dealer in Southwest Missouri!

Service center

Phone number (417) 708-5098

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Reviews

3.4
(363 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
5.0

Jack spencer sales man

I highly recommend Jack Spencer at reliable, I purchased a new Silverado and Jack was an out standing salesman, he wasn’t pushy he got everything I wanted done! Highly recommended…. Very satisfied.

5.0

Jack spencer sales man

I highly recommend Jack Spencer at reliable, I purchased a new Silverado and Jack was an out standing salesman, he wasn’t pushy he got everything I wanted done! Highly recommended…. Very satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Each and every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking time out of your busy day to recognize us.

Show full review
5.0

happy

If they would have tinted the windows back to my limo blackout tint I be happy

5.0

happy

If they would have tinted the windows back to my limo blackout tint I be happy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for your review! We are happy to hear that you had a positive experience with us, and we are looking forward to seeing you again in the future!

Show full review
1.0

Didn't replace oil during service.

Didn't replace oil during service. Now we need a new motor! xxxx of the earth!

1.0

Didn't replace oil during service.

Didn't replace oil during service. Now we need a new motor! xxxx of the earth!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

They know they messed up and expect us to pay the lion's share of this cost and will do nothing to help us with a loaner car!

Consumer response

I have heard nothing from these car xxxxx. I never will because the only resolution is for them to provide me a new engine.

Dealer response

We're sorry to hear that you had a negative experience, but we are a bit confused by your review. In order to better address your concerns and provide a suitable resolution, we would appreciate more information regarding the specific issues you encountered during your visit. Our team strives to ensure that every customer has a positive experience, and your feedback is crucial in helping us improve our services. At your earliest convenience, please reach out to Derrek Hooser, our Sales Manager, at Dhooser@ReliableChevrolet.com.

Show full review
5.0

Excellent

it was a Great Experience. I would Recommend the Dealership and Tod (my Salesperson) . Love my Truck. Had shopped a lot and they helped me find my perfect truck.

5.0

Excellent

it was a Great Experience. I would Recommend the Dealership and Tod (my Salesperson) . Love my Truck. Had shopped a lot and they helped me find my perfect truck.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thank you for your positive review! It is our pleasure to serve you, and we hope to see you again in the future!

Show full review
1.0

My vehicle has always been serviced at a Chevrolet

My vehicle has always been serviced at a Chevrolet dealer. My recent service appointment found 2 oil leaks. One of which had previously been repaired at Reliable Chevrolet (oil pan gasket). I reached out to the reliable Chevy service department regarding my concern and was told that the part was covered for 2 years unlimited mileage which I was within that time when the issue started again. It took several attempts of contacting the service department to obtain the repair order information where the oil pan had been repaired. The Service Manager Austin Goodwin finally contacted me back after several attempts. He apologized for the misinformation and told me that the oil pan seal was actually only covered for 6 months but asked if I would bring the car into Reliable Chevy to verify that the oil pan was actually leaking again and that we would come up with a game plan to take care of the situation. Previously I paid about 300$ at reliable Chevy to repair the oil pan less than 2 years ago - reliable Chevy went on to quote me almost 700$ to do the same repair. I followed up with Austin via email regarding the issue and explained that I thought he might reach out once he returned from vacation to address the situation - he did not respond. I followed up again and also asked why the quote to do the same repair was more than double what it was previously - his response was “ Upon inspection, our technician found the engine oil cooler leaking in addition to the lower oil pan gasket. We are not going to offer any assistance for those repairs, the failure occurred beyond the warranty period for the gasket. If you would like to present this information to Chevy’s Customer Assistance Center, you may reach them at 800-222-1020” I do not like to leave poor reviews. But after my experience with this Chevy service department and service manager - I felt it should be brought to light.

1.0

My vehicle has always been serviced at a Chevrolet

My vehicle has always been serviced at a Chevrolet dealer. My recent service appointment found 2 oil leaks. One of which had previously been repaired at Reliable Chevrolet (oil pan gasket). I reached out to the reliable Chevy service department regarding my concern and was told that the part was covered for 2 years unlimited mileage which I was within that time when the issue started again. It took several attempts of contacting the service department to obtain the repair order information where the oil pan had been repaired. The Service Manager Austin Goodwin finally contacted me back after several attempts. He apologized for the misinformation and told me that the oil pan seal was actually only covered for 6 months but asked if I would bring the car into Reliable Chevy to verify that the oil pan was actually leaking again and that we would come up with a game plan to take care of the situation. Previously I paid about 300$ at reliable Chevy to repair the oil pan less than 2 years ago - reliable Chevy went on to quote me almost 700$ to do the same repair. I followed up with Austin via email regarding the issue and explained that I thought he might reach out once he returned from vacation to address the situation - he did not respond. I followed up again and also asked why the quote to do the same repair was more than double what it was previously - his response was “ Upon inspection, our technician found the engine oil cooler leaking in addition to the lower oil pan gasket. We are not going to offer any assistance for those repairs, the failure occurred beyond the warranty period for the gasket. If you would like to present this information to Chevy’s Customer Assistance Center, you may reach them at 800-222-1020” I do not like to leave poor reviews. But after my experience with this Chevy service department and service manager - I felt it should be brought to light.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Our Service Manager, Eric David, will be reaching out to you shortly to discuss your concerns.

Show full review
5.0

Great people as with anything if no warranty at own risk

Great people as with anything if no warranty at own risk if can afford newer or new do it long term worth it

5.0

Great people as with anything if no warranty at own risk

Great people as with anything if no warranty at own risk if can afford newer or new do it long term worth it

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your positive review! We are so happy to hear that we provided you with exceptional service, and we look forward to seeing you again in the future!

Show full review
1.0

No Support!!

Great place as long as you are buying. New Trailblazer has been a disappointment with several issues and no support from Reliable. Asked them to check noise from wheels during several service appointments with no answers. Now that warranty is out they want to charge me to look at it. When I questioned them I was shown how to exit the service area and laughed at. Never buy another GM vehicle again after 40 years of nothing but including a GM card.

1.0

No Support!!

Great place as long as you are buying. New Trailblazer has been a disappointment with several issues and no support from Reliable. Asked them to check noise from wheels during several service appointments with no answers. Now that warranty is out they want to charge me to look at it. When I questioned them I was shown how to exit the service area and laughed at. Never buy another GM vehicle again after 40 years of nothing but including a GM card.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 4.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please reach out to Bernard Brooks, our Sales Manager, at Bbrooks@ReliableChevrolet.com

Show full review
2.0

It's no wonder they have a 2.

It's no wonder they have a 2.7 avg. Rating. Sold me a lemon and won't stand behind it. I questioned their policy and was shown the exit. They were wonderful while I purchased a new Trailblazer, then completely flipped as it continues to break down. GM vehicles my entire life. Never again.

2.0

It's no wonder they have a 2.

It's no wonder they have a 2.7 avg. Rating. Sold me a lemon and won't stand behind it. I questioned their policy and was shown the exit. They were wonderful while I purchased a new Trailblazer, then completely flipped as it continues to break down. GM vehicles my entire life. Never again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. At your earliest convenience, please reach out to Bernard Brooks, our Sales Manager, at Bbrooks@ReliableChevrolet.com.

Consumer response

I sent him an email on March 22nd. Never heard back. Funny how this works since i have received many notifications asking if I'm interested in buying another vehicle but once again no help with the one that has already been paid for. Not surprised. Rick

Consumer response

Still nothing. Why would you ask me to make contact, then not follow through?

Show full review
1.0

I bought a car at this dealership.

I bought a car at this dealership. In the price they included Zaktek warranty with no explanations, adding $499 to the price tag. When I signed the papers I clearly indicated that I didn't want any extended warranty, but apparently they forgot to mention this one. They just asked for my signature among all papers. The only thing that Ryan, sales person, explained was that he just bought a Tesla. Please be aware and look for Zaktek when signing contract. And cannot be cancelled.

1.0

I bought a car at this dealership.

I bought a car at this dealership. In the price they included Zaktek warranty with no explanations, adding $499 to the price tag. When I signed the papers I clearly indicated that I didn't want any extended warranty, but apparently they forgot to mention this one. They just asked for my signature among all papers. The only thing that Ryan, sales person, explained was that he just bought a Tesla. Please be aware and look for Zaktek when signing contract. And cannot be cancelled.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're disappointed you weren't satisfied with your sales experience. Unfortunately we cannot identify you by that screen name and we want to corroborate our records as well as research this further. At your earliest convenience, please reach out to Bernard Brooks, our Sales Manager, at Bbrooks@ReliableChevrolet.com.

Show full review
4.0

Car Repair

My wait was very long, longer than expected. Luckily I had an eBook to read.

4.0

Car Repair

My wait was very long, longer than expected. Luckily I had an eBook to read.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Thanks for the positive feedback! We're happy to hear you enjoyed your experience with our service team and we appreciate your patience as our supply chain has caused parts and staffing shortages. We hope we can assist you again in the future.

Show full review
See all 363 reviews