Reliable Chevrolet

This place is deceptive, lies about what they do and Berkshire needs to fire the managers.

Reliable Chevrolet made buying my new truck a very enjoyable experience. Blade listened to what I was looking for and helped me find the perfect truck. Ethan streamlined the financing and even found me more discounts. Even after the sale the manager called to see if there was anything that I needed and asked how I was enjoying the truck. Overall fantastic buying experience. I was not bombarded with salesmen or was pressured into anything. All my vehicles will now come from reliable Chevrolet.

Abhorrent experience. Had a verbal agreement to purchase a truck and have it delivered, ran the credit check and then no one contacted me. This was monthend so I think they sold the truck out from under me to pad their numbers. I called the next week and the new sales manager claimed someone "took the other key." Also claimed they'd make it right but then radio silence again. Emailed the general manager and no response. I'm sure they'll suppress this review.

I did an online purchase. All went well. Knowledgeable staff that is friendly and truthful. I will make my next purchase with Reliable Chevrolet. Wish I lived closer!

Ad on Facebook said free oil change. I booked appointment for $380 worth of service. No free oil change. Service Department said they did not know what I was talking about. Deceptive Advertising by Reliable. Will post experience everytime I see the deceptive advertising on Facebook. Will switch to a more reliable dealership

Made an appointment with Reliable’s service department to fix my air conditioner. Slow and frustrating experience with AI bot, took 5 times as long because of long pauses before responding and inability to understand my request. Took my car on appointment day and time. After filling out the paperwork, they told me it would take 48 hours minimum to repair my car. This should have been disclosed when I booked the appointment. They said they would call as soon as diagnostics were run and they knew what needed to be done. By 2:00 the following day I was trying to get hold of them as I had heard nothing from them. I could not get a human, just voice mail. The following day they finally returned my call. It just needed coolant, but they “found “ an oil leak. My parking spot had no drips or spots from an oil leak. It would take more days and over $300 to repair. I called two other dealerships and asked about their service procedures for appointment to fix an air conditioner. Both said they would initiate diagnostics at the appointment time and repair it the same day with an estimated time of an hour total if it only needed coolant, longer only if they needed to order parts. So why did Reliable wait 43 hours to run diagnostics after they received my car? I have scheduled service with another dealership to check for an oil leak. I no longer trust them with my vehicle. Additionally, when I paid, I confirmed the amount before I inserted my card. When I examined my receipt, a $5.64 processing fee had been charged in addition to the amount they confirmed.

Visiting from Colorado I had a few issues with my 23 Chevy colorado. With the help of the friendly staff I ended up leaving in a brand new 25 trail boss! The process was easy from start to finish. Mike T. Was friendly, helpful and professional! The trade in value was great, negotiations were fair and finance got me the best offer to seal the deal! I will be back for sure even if I have to make the trip from Colorado!

Wonderful, positive, professional xxx, xxx, xxx, xxx, xxx, Done done done done. Again it was very good and professional. What else is there to say?

VERY DISSAPOINTED. I want go into all the details, but to make a long story short… I took my car (23’, C8, 11k miles) in for transmission recommended maintenance and an engine trouble light (all covered under my warranty). After four separate visits over several months of me continually telling the technicians and service manager that the car still wasn’t running right (bad shifting and “clicking/ticking” noises) they REFUSED to take a look at the car anymore and told me I had to return my rental car because they had FIXED everything that was wrong. I ended up taking it over to Thompson Buick GMC where they did a preliminary check and found several issues wrong with the work that was previously done and the transmission itself. They requested a new transmission from Chevrolet and within a few weeks they had it installed and running like the day I first drove it off the lot. IMO the CUSTOMER SERVICE at Reliable Chevrolet is NON-EXISTENT and the TECHNICAL EXPERTISE is SUBPAR at best. Do better Reliable.

Awesome people and very respectful, worked through the whole process very simple and we love our new car! Thank you to everyone that helped us!