Eastchester Chrysler Jeep Dodge RAM

My wife and I went to Eastchester CJD in the market for a new car as well as trading in our other car, as we started to walk in Robert walked over right away and greeted us with great energy and genuine want to help us that day. Robert immediately welcomed us into the dealership and asked us what we were looking for and how could he assist us. The whole experience was great, yes I said it buying a new car was a great experience ans all credit for that goes to Robert. In the end we drove off in our new car for a great price and will be back to see Robert for our next car. Thank you Robert and Eastchester CJD Brian and Alice

The service was great! Very friendly atmosphere, great costumer service. The team did everything in their hands for me to drive a car home the same day. Thanks Rick Rogers and team at Eastchester dealership for caring about your costumes! ??????

We came in Friday, with a deal from another dealership and they beat the price hands down! The experience was outstanding, they met our needs and wants, and i drove my new Jeep Compass Latitude home the same day. Kirk was very helpful and Robert was out of this world! They really know how to make people feel welcome!

On a Thursday evening I spotted a used car on Cars.com at Eastchester Chrysler Jeep Dodge that was perfect for my needs. The car was also listed on the Dealership’s website. Since I live in NJ and was going to travel approximately 2 hours to the Bronx to see the car, I called the Dealership that evening and spoke to Tammy. I asked if the car was available and upon establishing it was, I asked a bunch of other questions and made an appointment to see the car first thing Friday morning. At 10:00 Friday morning I again spoke to someone at the Dealership to ask a few additional questions and confirm my appointment as well as the car’s availability. I arrived at the dealership at 12:30 Friday afternoon and asked for Tammy. I was told that Tammy was an Internet Sales Person and I was directed to a Sales Representative working the floor. He checked the computer to determine the location of the car and then informed me the car had been sold and delivered on Thursday morning (prior to my initial call Thursday evening). Needless to say I was extremely annoyed at having traveled 2 hours for nothing. I asked to speak to Tammy and of course, she was “unavailable.” I then requested to speak to a manager to voice my complaint. I was referred to Rafael Castro. Rafael seemed ambivalent to the situation, offered an insincere apology and stated “these things happen and the internet sales people are not aware of current inventory.” He never offered to show me a comparable car and he never offered to reimburse me for my fuel and tolls (when requested, he told me “we don’t do that”). Getting nowhere with Rafael, I then requested to speak to the owner, Brian Dennis. He was, as expected, “too busy and unavailable to speak with me.” It was at that time that the General Manager, Jim Forgione, approached me. He was the first person to offer me reimbursement for both tools and fuel. He was extremely apologetic and explained that he had recently started working at the Dealership and he had “a lot of work to do.” Upon hearing what was going on, several other sales representatives and even the receptionist quietly apologized for the screw-up. They implied that this situation occurs often at this dealership. Meanwhile, 3 days later and the car is still being offered for sale on the internet. My advice to anyone looking to purchase a new or used vehicle is to stay far away from Eastchester Chrysler Jeep Dodge. The management is extremely unprofessional and uncaring. Mr. Dennis seems to be either unaware or uncaring of what happens on the sales floor. It’s amazing to me that in these hard economic times this Dealership does not work harder to preserve and establish lasting relationships. STAY AWAY!!!

I went just to look and ended up purchasing a 2005 Jeep Liberty. The experience was a good one. Just hope the service on the car in the future is as impressive

On a Thursday evening I spotted a used car on Cars.com at Eastchester Chrysler Jeep Dodge that was perfect for my needs. The car was also listed on the Dealership website. Since I live in NJ and was going to travel approximately 2 hours to the Bronx to see the car, I called the Dealership that evening and spoke to Tammy. I asked if the car was available and upon establishing it was, I asked a bunch of other questions and made an appointment to see the car first thing Friday morning. At 10:00 Friday morning I again spoke to someone at the Dealership to ask a few additional questions and confirm my appointment as well as the car availability. I arrived at the dealership at 12:30 Friday afternoon and asked for Tammy. I was told that Tammy was an Internet Sales Person and I was directed to a Sales Representative working the floor. He checked the computer to determine the location of the car and then informed me the car had been sold and delivered on Thursday morning (prior to my initial call Thursday evening). Needless to say I was extremely annoyed at having traveled 2 hours for nothing. I asked to speak to Tammy and of course, she was navailable.I then requested to speak to a manager to voice my complaint. I was referred to Rafael Castro. Rafael seemed ambivalent to the situation, offered an insincere apology and stated hese things happen and the internet sales people are not aware of current inventory.He never offered to show me a comparable car and he never offered to reimburse me for my fuel and tolls (when requested, he told me e don do that. Getting nowhere with Rafael, I then requested to speak to the owner, Brian Dennis. He was, as expected, oo busy and unavailable to speak with me.It was at that time that the General Manager, Jim Forgione, approached me. He was the first person to offer me reimbursement for both tools and fuel. He was extremely apologetic and explained that he had recently started working at the Dealership and he had lot of work to do.Upon hearing what was going on, several other sales representatives and even the receptionist quietly apologized for the screw-up. They implied that this situation occurs often at this dealership. Meanwhile, 3 days later and the car is still being offered for sale on the internet. My advice to anyone looking to purchase a new or used vehicle is to stay far away from Eastchester Chrysler Jeep Dodge. The management is extremely unprofessional and uncaring. Mr. Dennis seems to be either unaware or uncaring of what happens on the sales floor. It amazing to me that in these hard economic times this Dealership does not work harder to preserve and establish lasting relationships. STAY AWAY!!!

This was our third Jeep that we had bought through Jimmy, we can always count on him for the best customer service and best deal. We would defiantly plan on going back to Jimmy to purchase our fourth jeep, and so on! Couldn't recommend anyone better!

Though i did not get the car.Cecil was very concern and wanted to do all he can to help.has lots of patience. Good

I cane to Eastchester as they had very low posted prices. Knowing I had difficult creditand that Eastchester has long standing relationships that enabled me to get approved and get into the vehicle that I wanted. Des[ite the difficulty with my sale they still went out of their way in a very busy time to get my vehivcel from a differnet dealership and have it ready to go the same day.

I feel that the service I received at the dealership was awesome. I would like to extend my appreciation to the highest. Excellent Excellent, Excellent..