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I PURCHASE MY 2014 JEEP RUBICON FROM BAUGH FORD IN CLANTON,AL ON 9/2/2016. I BEEN LOOKING AROUND FOR 6 MONTH'S,THIS WAS MY FIRST MAJOR CAR PURCHASE E...VER,WELL TO MAKE ALONG STORY SHORT,DENNIS JOHNSON OUR SALESMAN WAS VERY PATIENT AND HE NEVER EVER EVER PRESSURE ME AT ALL. HE UNDERSTOOD THAT THIS WAS A BIG MAJOR PURCHASE FOR ME AND MY FIRST CAR I EVER PURCHASE .HE LET ME AND MY DAD TAKE IT OUT TO LUNCH THAT DAY,AND THERE WAS A FEW SMALL THINGS ON IT THAT NEEDED SOME ATTENTION. DENNIS AND THE FINANCE MANAGER ADAM WERE VERY AWESOME WORKING TOGETHER AS A TEAM. I WILL RECOMMENDED ALL MY FRIENDS AND FAMILY TO GO SEE THEM. ITS WAS WORTH THE DRIVE ,I HAD A GREAT EXPERIENCE,THANK YOU ALL AND I FINALLY GOT MY DREAM CAR****OH I FORGOT, THIS WAS DENNIS JOHNSON FIRST SALE, HE JUST STARTED WORKING THERE THAT DAY AND I WAS HIS FIRST SALE AND IM GLAD I WAS
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Totally dissatisfied with their service department. Took my vehicle in for a fuel pump. They ordered the wrong part twice and it took close to two wee...ks. They took it for a test drive and blew a tire...then they charged me to replace the tire. When I went to pick up my vehicle, the gas tank was empty and I took it in with a full tank. I filled the tank and then found out they did not reconnect the fuel gauge. When I asked them about fixing the gauge they said they could, but were unable to offer a rental vehicle or any other assistance. We are from out of town and selling our vehicle, none of their options help us at all. Selling the vehicle "as is" and taking a loss because of Baugh Ford of Clanton.
That's not the way we want you to feel after visiting us. I am the new Service Manager at Baugh Ford and I'd like the opportunity to address your con...cerns. Please call me at 205-280-4100 or you can email me at gmiller@baughford.com. Thank you for reaching out.
Dennis was awesome. He took care of everything I asked for and got me the best deal possible. I would recommend this dealership to anyone looking to b...uy a new or used vehicle.