Baugh Ford

5.0 out of 5 5.0

Reviews

5.0 out of 5 5.0
61 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 5, 2018

    Hi Tommy, I like my F150 fine so far. I really enjoy driving it! No problems so far. Will bring it in for service when the time for oil change comes.... Jim Popwell

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    September 5, 2017

    Totally dissatisfied with their service department. Took my vehicle in for a fuel pump. They ordered the wrong part twice and it took close to two weeks.... They took it for a test drive and blew a tire...then they charged me to replace the tire. When I went to pick up my vehicle, the gas tank was empty and I took it in with a full tank. I filled the tank and then found out they did not reconnect the fuel gauge. When I asked them about fixing the gauge they said they could, but were unable to offer a rental vehicle or any other assistance. We are from out of town and selling our vehicle, none of their options help us at all. Selling the vehicle "as is" and taking a loss because of Baugh Ford of Clanton.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    That's not the way we want you to feel after visiting us. I am the new Service Manager at Baugh Ford and I'd like the opportunity to address your con...cerns. Please call me at 205-280-4100 or you can email me at gmiller@baughford.com. Thank you for reaching out.

  • October 10, 2018

    best people in town glad I stop in and talk to the guy that Baugh Ford I loved the this place and I will be Back

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank You Tony! It's ALWAYS a pleasure to see you!

  • 5.0 out of 5
    December 30, 2016

    Dennis was awesome. He took care of everything I asked for and got me the best deal possible. I would recommend this dealership to anyone looking to buy... a new or used vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 22, 2016

    I HAVE A VERY WONDERFUL CAR BUYING EXPERIENCE WITH BAUGH FORD,I WAS TREATED VERY GOOD HERE-THE OWNER TOMMIE BAUGH,SALES MANAGER BRAD AND MY SALESMAN DENNIS... JOHNSON WERE VERY AWESOME-I GOT MY XMAS PRESENT AND A GREAT DEAL FROM BAUGH FORD -THANK YOU ALL

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 18, 2016

    I have been wanting to buy a new car for a while, so on Wednesday, November 16, 2016, I let my husband know that it was time. Ironically, my husband was... also my consultant! I bought a 2016 fully-loaded Ford Fusion Titanium from my husband at Baugh Ford. He took me out to drive the car and showed me all the features and how they worked. He is extremely knowledgeable about the product he sells. He took me in to do the paperwork, and I was in and out in no time. My husband, Dennis Johnson, sales consultant at Baugh Ford, was very professional, straightforward, and thorough in explaining everything I needed to know about the car and the entire car-buying process. This was the best experience I have ever had buying a car, thanks to Dennis and the crew at Baugh Ford.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 18, 2016

    Baugh Ford was our first stop in what we planned on being a few days of car shopping. I thought I wanted to change from a car to a small SUV and wanted... to drive the Escape to try it out. I loved the Escape and decided my shopping was over. Dennis Johnson, our sales consultant, was very knowledgeable and helpful. We felt we received a good trade-in and a good buy on the new SUV. Within a few hours, I was ready to hit the road in my new Escape!

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 18, 2016

    I was out on the lot looking for a Jeep with another salesman at Baugh Ford. I didn't even see the Jeep Wrangler on the lot until another salesman Dennis... Johnson walk out there and show me . It was a Jeep Wrangler I was looking for the whole time Dennis ask me to take it out on a test drive i drove it and fell in love with it. I always wanted a Jeep Wrangler i have a incline driveway. Thank you Linda for your wonderful help but also THANK YOU Dennis Johnson of letting me know that you had a Wrangler there on your lot thank you, Baugh Ford. I'm very happy and satisfied .

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    Shopped for a used car
    Did make a purchase
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  • 2.0 out of 5
    November 11, 2016

    Have a recall on my 2014 f150 brought it in to the service department and the guy told me to give him a call and he would work something out to leave it... and put me in a loaner for the repair.Called and talked with some other guy named Larry and he said they couldn't do a loaner for this issue.I should have stayed with Toyota exceptional service with service department.Will not buy from this dealership again In future.One person tells you one thing and other a different.Guess should get it in writing.Guess repeat customers mean nothing to this business owner.The purchase experience was great Brad Blankenship is a great salesman.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    I have recently come on board at Baugh Ford as the Customer Relations Manager. We never want a customer to go away feeling like you did because of com...munications issues. We are working to provide the best customer experience possible for all of our customers. I know this is nearly a year old, but if you would like to address this personally with me, feel free to call Tim Dill at 205-280-4100. Or, you can simply send me an email at tdill@baughford.com. Hopefully we can earn your business back.

  • 5.0 out of 5
    October 28, 2016

    We drove over a 120 miles to Baugh Ford to a purchase 2015 Tahoe.it was a great wonderful buying experience. Tod Hall was a wonderful salesman, no pressure... ,very helpful, he gave us A awesome deal we are very satisfied. THANK YOU.

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    Shopped for a used car
    Did make a purchase
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