Reviews

Average Ratings

4.5
240 lifetime reviews. Includes reviews of Orem Mazda from DealerRater.com
  • Extremely Impressed

    I worked with Nate Speer at Orem Mazda and was so impressed! He was extremely honest, trustworthy, and upfront with the car and his intentions. I ...

    Dealer Response

    Thank you for the great review! We love hearing about our customers experience and how you felt very comfortable. It's great to see that Nate was...


    Show Full Review

    I worked with Nate Speer at Orem Mazda and was so impressed! He was extremely honest, trustworthy, and upfront with the car and his intentions. I felt really comfortable with him and didn't get the feeling of the prototypical, greasy, car salesman. He was open about the fact that I was under no pressure to buy. But even when I was interested, he took the time to educate me on the car and not only sold the car, but sold Mazda as a company. I just felt like Nate was a brother and a friend and made me feel comfortable so I wasn't anxious about the experience. It is without hesitation that I would recommend Orem Mazda, specifically Nate Speer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review! We love hearing about our customers experience and how you felt very comfortable. It's great to see that Nate was able to impress you and inform you with all the features. If there is anything else we can do, please let us know.


    Hide Full Review
  • Awesome!
    September 16, 2017

    Sabastien was so awesome to work with! He made sure everything was taken care of and I felt that he really cared about getting me a good, reliable...


    Show Full Review

    Sabastien was so awesome to work with! He made sure everything was taken care of and I felt that he really cared about getting me a good, reliable car. Thank you Orem Mazda!

    Does recommend this dealer

    Hide Full Review
  • Found the car for us!
    September 12, 2017

    After searching a couple of places we came to the Orem Mazda dealership and fell in love with the CX5. We found the package that worked best for u...


    Show Full Review

    After searching a couple of places we came to the Orem Mazda dealership and fell in love with the CX5. We found the package that worked best for us and could have been happier.

    Does recommend this dealer

    Hide Full Review
  • Salesman misrepresented condition of the vehicle.
    August 30, 2017

    I had to REMOVE MY ACTUAL REVIEW because they had their LAWYER call me. He talked in a way that I FELT was very intimidating. Orem Mazda did pay...

    Orem Mazda

    We're sorry that this unfortunate event took place. We strive to disclose 100% of the time any imperfections with all of our used cars that are v...


    Show Full Review

    I had to REMOVE MY ACTUAL REVIEW because they had their LAWYER call me. He talked in a way that I FELT was very intimidating. Orem Mazda did pay for repairs to the door dings. These were door dings that the salesman said didn't exist - in an email. (Go to the Better Business Bureau of Utah website and check out their rating for yourself.) I will never purchase a vehicle from them again.

    Does not recommend this dealer
    Orem Mazda

    We're sorry that this unfortunate event took place. We strive to disclose 100% of the time any imperfections with all of our used cars that are viewed online. We have reimbursed this customer for the repair of the door dings that were discovered on the car that was purchased. We sell a fair amount of cars to customers that aren't from the immediate area so our reputation is very important to us.


    Hide Full Review
  • Overall great experience
    August 27, 2017

    They were willing to help us find the right car that fit in with our budget, style, and preference! They were very informative and wanted us to ge...


    Show Full Review

    They were willing to help us find the right car that fit in with our budget, style, and preference! They were very informative and wanted us to get the car we really wanted. Very kind people .

    Does recommend this dealer

    Hide Full Review
  • Quick, patient,friendly
    August 27, 2017

    Sean was so helpful and patient while teaching my mom about her new car. He is amazing!! All the staff we encountered at the dealership were very...


    Show Full Review

    Sean was so helpful and patient while teaching my mom about her new car. He is amazing!! All the staff we encountered at the dealership were very good and efficient at their jobs It was an all around great experience !!

    Does recommend this dealer

    Hide Full Review
  • Love this dealership!!!
    June 1, 2017

    Jordan was amazing!!!!!! This was the first time buying a car on my own and he took all the stress out of it. now I have the car of my dreams.


    Show Full Review

    Jordan was amazing!!!!!! This was the first time buying a car on my own and he took all the stress out of it. now I have the car of my dreams.

    Does recommend this dealer

    Hide Full Review
  • Will this nightmare end already?
    May 25, 2017

    Orem Mazda had the worst communication and has managed to mess up everything. Three months and it continues. My experience has been one mistake af...


    Show Full Review

    Orem Mazda had the worst communication and has managed to mess up everything. Three months and it continues. My experience has been one mistake after another from Orem Mazda. I started this nightmare in February 2017 and it still continues. Prior to me purchasing (and repurchasing) my Kia Soul. The sales agent Taylor was great texting and email me several times a day answering questions. I walk through the door he doesn't even greet me but hands me off to another sales person, Little Wayne, who is fabulous! I brought my own financing pre-approved. I knew what car I wanted. I needed a test drive and someone to complete my paperwork. I was promised free car washes for life, jokes for life (which I have only gotten one the day I showed up) and a $200.00 gas card. I never received info about the gas card in my email because Orem Mazda submitted the wrong address. I tried multiple times to get Taylor to respond and finally he sends a phone number and tells me he can't do anything. I call the other company to find out my offer had expired but the other company bent over backwards to help and got me the card. Then I think it's all done. I call Taylor because my paper license plate was expiring Taylor was always busy when my plate was expired I finally I asked to speak with management. They gave me another paper license plate. A few days later I hear from my finance company saying they aren't going to carry my loan. Through numerous people I found out that they contacted Orem Mazda serveral times with no response so they figured I financed with someone else. I contacted Orem Mazda and they blamed the finance company and a change in banks. They finally fixed the financing. I had funding before I walked in the dealership so there would be no issues. I ended up having to re-sign all my documents. There are more details of broken promises between signings. I talked about just giving the car back but Josh Hawks told me the dealership would eat up my 2500.00 down because I had the car for two months. I could have rented a Porsche for that price. Time goes on... I think everything is good. Nope! My second paper license plate expires today. I called yesterday to find out the accounting department barely submitted my stuff to the DVM. She promised by the end of yesterday I'd have my plates. I called back she'd left for the day with our contacting me. Talked with Josh again. He said he'd find out what happened and call me right back. He didn't... I called today. He promised I'd have them today. We'll see. This company's communication is horrible at best. Many people I've talked with since purchasing my car have given similar stories from this dealership. A couple positives. Little Wayne was great answered questions and was very helpful. And Monte in service was Amazing!!! He fixed a window issue quickly and helped fix an oil problem. Great customer service from these two. Some other dealership should go scout these two people to work for them. Buyer beware.

    Does not recommend this dealer

    Hide Full Review
  • Will this nightmare ever end...

    My experience has been one mistake after another from Orem Mazda. I started this nightmare in February 2017 and it still continues. Prior to me pu...


    Show Full Review

    My experience has been one mistake after another from Orem Mazda. I started this nightmare in February 2017 and it still continues. Prior to me purchasing (and repurchasing) my Kia Soul. The sales agent Taylor was great texting and email me several times a day answering questions. I walk through the door he doesn't even greet me but hands me off to another sales person, Little Wayne, who is fabulous! I brought my own financing pre-approved. I knew what car I wanted. I needed a test drive and someone to complete my paperwork. I was promised free car washes for life, jokes for life (which I have only gotten one the day I showed up) and a $200.00 gas card. I never received info about the gas card in my email because Orem Mazda submitted the wrong address. I tried multiple times to get Taylor to respond and finally he sends a phone number and tells me he can't do anything. I call the other company to find out my offer had expired but the other company bent over backwards to help and got me the card. Then I think it's all done. I call Taylor because my paper license plate was expiring Taylor was always busy when my plate was expired I finally I asked to speak with management. They gave me another paper license plate. A few days later I hear from my finance company saying they aren't going to carry my loan. Through numerous people I found out that they contacted Orem Mazda serveral times with no response so they figured I financed with someone else. I contacted Orem Mazda and they blamed the finance company and a change in banks. They finally fixed the financing. I had funding before I walked in the dealership so there would be no issues. I ended up having to re-sign all my documents. There are more details of broken promises between signings. I talked about just giving the car back but Josh Hawks told me the dealership would eat up my 2500.00 down because I had the car for two months. I could have rented a Porsche for that price. Time goes on... I think everything is good. Nope! My second paper license plate expires today. I called yesterday to find out the accounting department barely submitted my stuff to the DVM. She promised by the end of yesterday I'd have my plates. I called back she'd left for the day with our contacting me. Talked with Josh again. He said he'd find out what happened and call me right back. He didn't... I called today. He promised I'd have them today. We'll see. This company's communication is horrible at best. Many people I've talked with since purchasing my car have given similar stories from this dealership. A couple positives. Little Wayne was great answered questions and was very helpful. And Monte in service was Amazing!!! He fixed a window issue quickly and helped fix an oil problem. Great customer service from these two. Some other dealership should go scout these two people to work for them. Buyer beware.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Good service!!
    March 14, 2017

    Jordan was awesome we gave him a price we wanted to stay under and he knew some right off the bat, also knowing a lot about the car and could answ...


    Show Full Review

    Jordan was awesome we gave him a price we wanted to stay under and he knew some right off the bat, also knowing a lot about the car and could answer all of our questions without a running around game. They truly want to make sure you're happy with your purchase and make sure its the best deal they can give you. Customer service was awesome they aren't pushy on anything and so laid back with a good vibe. I would definitely recommend anyone to go there.

    Does recommend this dealer

    Hide Full Review