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Preferred Chevrolet Buick GMC

(259 reviews)

Reviews

(259 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Preferred Chevrolet Buick GMC from DealerRater.

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2013 Verano

We went in to purchase a vehicle and bought a 2013 Buick Verano. Preferred Chevrolet and Dan Benham were great

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mark, thank you for reviewing your car buying experience with Dan. We aim to provide exceptional service for all our guests and we are proud that this was received during your time spent with us. Congratulations and please remember to reach out to us if you need anything else in the future. Sincerely, The Preferred Chevrolet Buick GMC Team

Finally, A Car Salesman That Actually LISTENS!

Robert Corbett sold me a 2006 Chevy Impala at the Preferred Chevrolet on Beacon in Grand Haven. My experience was fantastic, Robert took note of what I was looking for and was able to find me the car I was looking for. A few other dealerships tried to lead me onto more expensive options but Robert actually listened to what I wanted, which is rare in a salesman. I will definitely refer him to my friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Leslie, thank you for taking a moment to write this awesome review and for mentioning Robert. He works hard for our clients and we are thrilled to know you appreciate his efforts. Please contact us or stop by for a visit again if you need any further assistance. Sincerely, The Preferred Chevrolet Buick GMC Team

Buying Process

What a great experience we had purchasing our new truck from Robert Corbett. He was professional and knowledgeable regarding the vehicle. He did not use high pressure sales tactics and was very engaging and personable. Thank-You for making our vehicle purchase a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mark and Susan, thank you for sharing your experience with others. We are glad to hear that you enjoyed the service you've received from Robert. He strives to provide the utmost in customer service and quality and it makes us happy to know that you feel you experienced these values first hand. Please come visit us if you need anything else, be it in service or sales. Sincerely, The Preferred Chevrolet Buick GMC Team

Great service!

Robert a great salesman! I got a good deal on a great truck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Marshall, thank you for the great review and for the highest rating. We will certainly share your feedback with Robert. please contact us or stop by for a visit if you need any further assistance. Sincerely, The Preferred Chevrolet Buick GMC Team

Pleasant experience!

We purchased a vehicle this fall from Preferred Auto in Grand Haven. Robert Corbett was very friendly and easy to work with. NO PRESSURE!! The vehicle needed a few repairs and everything was ready for us by the time we were ready to close. Thank you Robert!

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Brian and Jean, thanks for writing this great review and for mentioning Robert. He works incredibly hard to exemplify the commitment to customer care and we are so thankful that your time with him was well spent. Please come visit us again if you need anything else, be it in service or sales. Sincerely, The Preferred Chevrolet Buick GMC Team

The best car buying experience!!

Thank you Derrick Conkle for making my buying process so easy. This was my first time buying a car by myself and Derrick was awesome. I love the GMC Acadia! I will continue to seek Derrick and Preferred on my future car buying and service needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Sally, thanks for taking a moment to write this great review and for mentioning Derrick! We aim to provide exceptional buying experience and we are proud this was received during your time spent with us! Please stop by for a visit if you need any further assistance. Sincerely, The Preferred Chevrolet Buick GMC Team

Excellent Service

I just purchased a pre-owned Equinox and received superb service at Preferred Chevrolet from Derrick Conkle. I needed several specific features, and he took the time to search for a pre-owned vehicle that was a perfect fit for me. He was also very patient with my uncertainty about some of the vehicles he found for me, and he cheerfully responded to all of my questions and concerns. Throughout the purchase process, Derrick provided frequent updates, and he prepared me for what would come next. I received the same excellent service with the trade-in of my Buick Regal as well. I appreciated that the entire process was so well organized. I will definitely seek Derrick's assistance with my future vehicle purchases from Preferred Chevrolet, and I'll be happy to refer them to anyone in search of a new or pre-owned vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Heather, we appreciate your amazing review and are glad to hear you enjoyed your car buying experience with Derrick. We will certainly share your feedback with him. Please contact us or stop by for a visit again if you need any further assistance. Sincerely, The Preferred Chevrolet Buick GMC Team

amazing service

Marc Decamp is by far a great salesman and very respectful. He made sure that every request i had was met and i drove off in a vehicle that would suit my needs. I will never buy another vehicle from anyone else! With service like Marc provided, I would refer anyone to him. Thanks for a great experience at Preferred Chevy Buick GMC in Grand Haven. They are lucky to have an enthusiastic and dependable employee like Mr. Decamp!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Jacki, thank you for writing this amazing review and for mentioning Marc. He works hard to make sure our guests have an unforgettable experience. We will be sure to pass along your kind words to him and we look forward to seeing your again soon. Sincerely, The Preferred Chevrolet Buick GMC Team

Excellent Buying Experience

Campbell Stephenson is one of the top new car professionals in the area. He made a difficult buying situation a great experience for us. We found ourselves in urgent need of a replacement vehicle when our son wrecked our Malibu. From the moment Campbell greeted us as we walked in the door, the whole experience had a relaxed easy feel to it. He didn't waste our time with unnecessary sales hype, just talked casually with us about our situation and what our needs were. When we revealed the limited amount of resources we had for a down payment, Campbell pulled in Tony and Bob who went to work structuring the best possible deal they could on a new vehicle. The whole team went over and above in helping us get to where we needed to be. Honestly, this was unlike any new car buying experience I've ever had. I usually hate the thought of dealing with car salesmen, but this team really changed that for me. I highly recommend the Preferred team. This is a team of true professionals.They will work hard to deliver the best possible buying experience you will ever have.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your amazing review and are glad to hear that you enjoyed the service you received when buying your vehicle. We will certainly share your feedback with Campbell. Please contact us or stop for a visit again if you need any further assistance. Sincerely, The Preferred Chevrolet Buick GMC Team

Awesome Salesman!!!

I bought my 2006 Chevy Impala from Robert Corbett at the Preferred Used Cars next to Mcdonald's in Grand Haven. He was very helpful and informative about the different vehicles I looked at. I've already suggested him to multiple friends and acquaintances, and definitely will continue to do so!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Leslie, thank you for reviewing your car buying experience. We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Preferred Chevrolet Buick GMC Team