Reviews
Routine service
My service was completed within an hour. The waiting area Included comfortable seating away from the tv for those who wanted to read or work which I appreciated! Keenan Davis made sure I understood what needed to be done, the time frame I could expect to be there and that I was aware of the amenities in the waiting area. He kept me informed and was polite, cheerful and efficient.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great Experience
I recently took my Honda to Heritage Bel Air for scheduled service. I was completely satisfied with all aspects of my visit. I was greatly impressed with the newly remodeled and state of the art facility. Also impressed by the kind and helpful staff in the new state of the art facility.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
John, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Honda Bel Air!
I found the dealership advanced from a technical...
I found the dealership advanced from a technical standpoint and the staff very professional and helpful. The experience was very comfortable as I waited in the customer area and the work was done timely.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
4 wheel alignment
I asked for a print out of my alignment results was told that they didn?t have them, it would be nice to share service records with the owner of the car that?s paying for the service, I don?t know if the alignment was even done.
- Customer service 3.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Pamela. Thank you for taking the time to review Heritage Honda Bel Air. We appreciate your feedback and value you as our customer. We work hard to provide all customers with an exceptional experience, and sincerely apologize for this inconvenience. We appreciate you bringing this to our attention and have shared your comments with our management team and service staff to ensure alignment check receipts are provided to customers moving forward. Our Service Manager, Chrissy Frankos, would like speak with you to further discuss, but has been unsuccessful in locating your contact information. At your earliest convenience, please contact Chrissy at cfrankos@mileone.com or 410.698.0060 so that we may rectify our missteps and restore your faith in our dealership. Thank you again, and we look forward to speaking with you soon.
Very welcoming staff. Superb service. Excellent amenities...
Very welcoming staff. Superb service. Excellent amenities for customers waiting in their lounge. Great looking facility to service one’s vehicle. Has pick up and drop off shuttle service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The car was ready quicker than they estimated. The...
The car was ready quicker than they estimated. The waiting area is huge and neat. The advisor was excellent, he explained everything to me ahead of time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I would highly recommended Heritage Honda Bel Air.The...
I would highly recommended Heritage Honda Bel Air. The staff are very welcoming and professional. A go to for all your service and sale needs!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fast , friendly and very helpful.
They did more to meet my price. Service was fast and thorough. Even got a no hassle car wash! I was very much impressed with the service attendant and with the salesman. They met my price and then some!
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very disappointed
Was trying to purchase a used car with cash. They didn't agree with the price and kept trying to get me to come in when I (repeatedly) said CASH was all I had, for I'm on fixed income and cannot finance. They kept wanting me to finance.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to review Heritage Honda Bel Air. We appreciate all of our customer’s feedback, and apologize your experience was less than positive. Our goal is to meet then exceed the expectations of all our customers and are disappointed this did not occur. Also, we appreciate you taking the time to speak with our General Manager, Andrew Miller, regarding the situation. If you would like to further discuss or have any additional questions, please contact Andrew at andrewmiller@mileone.com or 410.698.0024 and he will be happy to assist. Thank you.
Oil change and to change the interior light bulb.
I went in for oil change and to change interior light bulb. Truck was perfect going in, but came out with check engine light on.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair