Reviews
Service went above and beyond.
Even though I thought the missing screw and fastener from side wheel and heat shield during my vehicle service, was not at fault. They still replace it free of charge, also remove the debri inside the heat shield. Thank you again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
100,000 mile check up
Nick Sloan is the gentleman who regularly takes care of my CRV! He is very knowledgeable as to what my CRV needs!! He is also the only one who realized I was a Veteran and gahas given me a Veteran's discount since!! For this I am very thankful!! He should be commended on his work ethic, professionalism & personality. This is the only vehichle that I have ever owned that I have taken to any dealership as I used to do my own repairs I am extremely happy with your work!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Friendly, thorough and quick service
Took my Honda Pilot in for service and Scott Cheuvront was my Service Advisor. He is always friendly and takes his time to go over everything with you to make sure you understand. Highly recommend him as an advisor. I will be requesting my future appointments with him. A+++. You know it's a good dealership when every time you go you see the same people to help you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
My service advisor Nick Sloan treats my car as if it was his own. Very happy with the service Nick provides me. Nick informs me of any problems with my car and advises me accordingly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Best Honda dealership in Baltimore
The sales team and the service guys are excellent and knows what the customer needs. From the set up of appointment to buy the car to the test drive, Mr Brown understands the customers needs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Diagnosing a tapping in engine
The entire team was very proffesional and the issue was diagnosed within an hour. I highly recommend this service center. Would go back again and will have my family and friends use Heritage Honda in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Regular service
I have missed Honda and the customer service at Heritage Honda (bel air Honda) they continue to give high quality service. Scott was friendly and had my discount coupon already calculated.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Happy crv customer
Couldn’t of been happier with the service department. I was instantly met and my car taken back. Stopped inside updated my info and everything was explained to me. My car was done in no time. Next time I will wait for the service since it was done in a very timely fashion.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fast and efficientservice
Excellent service. Quick personable staff. Gave me an informed stats lon what I may need in the future. Will definitely return for future service. Thanks
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Accord
I worked with Nicole today for the purchase of my third Honda. She went above and beyond to help in all ways possible to make thing as simple as possible. Overall a great experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
