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Heritage Honda Bel Air

(5,499 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award
New (410) 877-6493 (410) 877-6493
Used (410) 698-6206 (410) 698-6206
Service (410) 877-6845 (410) 877-6845

Reviews

(5,499 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Honda Bel Air from DealerRater.

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Very stressful

My salesperson was Sheila was great but the guy that established the trade in came up with a very low price, It was insulting it was 3000 less than 3 other dealers was told that it was a different season???? I was insulted. Almost walked out 3 times took 4hrs to make a simple sale. Would never tell anyone to go to Belair Honda the stress was to much doesn't need to be.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Friendly and Effcient

I brought my car in for its first oil change and the staff was highly efficient, very friendly and completed the work in record time. Waiting accommodations were very clean and comfortable so their hospitality can't be beat! It was a very pleasant experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Excellent customer service

Honda Bel Air has been quick to service our Honda each and every time we come in for maintenance. They are friendly, fast and thorough! I would definitely recommend them to anyone in the market for a new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wheels

I needed new tires, so I went in for new tires. I left with over $1500 of services that I really wasn’t sure I needed, but was talked into because I’m a complete novice at car care. Not sure if I was taken for a ride, but my car definitely sounds and feels like it runs better, so whether they overcharged me or not, they did good work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

The maintenance service was terrible

Maintenance service was terrible. Waited over 2 and a half hours for an oil change because the service manager went to lunch with no warning.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service department

The service department was great and did the job on time even after I rescheduled the service time at the last minute the day before:

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Great Service

Service writer extremely helpful and worked with me on best options. Very much appreciated. Will continue to bring my business to this dealership for future service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service call

Nick took care of me in the services department and explained all that was done for me. He was polite and professional in his manner which I appreciated

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Oil change

Expensive for oil change. The service took no time @ all. The guy who greeted me @ my car was very polite and clean. Thanks for your hospitality and generosity!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Honda CR-V

I am so pleased with my new Honda CR-V. What a wonderful car. Also an amazing experience with Nicole. She went above and beyond to help me while she was even busy with other customers.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.