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Heritage Honda Bel Air

(5,499 reviews)
Visit Heritage Honda Bel Air
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday Closed Closed
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2015 consumer dealer award
New (410) 877-6493 (410) 877-6493
Used (410) 698-6206 (410) 698-6206
Service (410) 877-6845 (410) 877-6845

Reviews

(5,499 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Heritage Honda Bel Air from DealerRater.

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Excellent

I brought my car in for regular/maintenance, oil change. The service advisor advised me of a couple of other recommended services that should be performed immediately as well as a future concern. Based on their recommendations I had the 2 additional services done and they advised me that they would check on the 3rd/future concern the next time I bring the car in for service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Did a quick and excellent job. Helped me save some money.

Did a quick and comprehensive job. Tryed to save me some money. Polite service professionals. Timely and responsive when I called. Would go there again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Greatfull

Great Service and fast.Complementary exceptional service. Friendly clean and very nice service I highly recommend to any and everyone I willl always return to Heritage Honda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Very happy with service here!

Everyone in the service area was very polite, friendly, and professional. They helped me right away. Nick went over the paperwork of the maintenance items they would do. He was very helpful. He gave me an estimate of how long the service would take. Then he called me when everything was completed. I was very happy with the service here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

New CRV

I had an incredible experience with Nicole. She was friendly, super helpful and very knowledgeable about my new CRV. I trusted her and she did an amazing job with my deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Satisfied

I passed two other Honda dealers on the way to see Christina Frankos. She is very professional but at the same time a pleasure to Speak to. Whatever my problem may be with my car I always leave their satisfied. I highly recommend your dealership to all my friends and acquaintances I meet.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Car service

They always do a good job. They are quick and friendly. I have worked in the past with other people, everyone is nice. Great place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Customer service

The customer service is horrible. I walked in and all the employees looked at each other, “like who’s going to take her?” No one said hi. When I actually sat down with someone there wasn’t any eye contact and literally no words spoke. The guy got up and I had to ask “ are we done?, can I go?”..awful

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Grateful for scott

Scott was helpful and courteuos. Kept me involved at every step of process. I felt i was being treated fairly and received excellent service. Very efficient

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service

Quick, reliable . I find the employees courteous and industrious and want to help. I feel confident my car will run the way it’s supposed to when I leave

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.