Malloy Ford of Winchester

The Salesman and Leadership went above and beyond to make a deal work for me so I could trade my current F-150 for this fine 2019 unit.

5000 Maintenance scheduled at my convenience. Easy in and easy out.

Good new car purchase experience followed up with great Maintenance appointment. Everyone friendly. Clean waiting area. Respectful of my time and needs. Would recommend this dealership.

My ford had 3 recalls on it and I brought it to Malloy as they were closest to my house. When I dropped the vehicle off I asked that they repair ALL 3 recalls and that they did not have to rush I wouldn't be able to pick it up for a few days. One of the recalls was that the car would completely shut off while driving. This was the reason I brought the car in to them in the first place. I picked my car up a week later and the battery was dead when I arrived. I brushed it off and had them jump my car. I then had to rush over to the gas station as it said I had 2 miles until empty. I dropped the car off with at least a quarter of a tank. I drove the car to work and later that evening had some errands to run. Around 7:45PM while I was driving the vehicle with my 9 month old baby in it the car completely shut off. I had to call a tow truck driver to come and get us and I had him tow us to the nearest ford dealership (koons in Sterling). The next morning I called as soon as they opened to see what happened. I asked to speak with a manager and I was directed to Loral who told me she would help but I need to speak with Dan. I explained the situation and she looked it up and found that they only performed 2 recalls instead of all 3. They did not do the recall that had the most dangerous outcome. At this point I'm floored because I spoke to Malloy and let her know this was the reason I was bringing the car in and I also spoke with Shawn and explained that I wanted all recalls taken care of. When I picked up the vehicle I was never told that all recalls were not done but they were nice enough to write me up a ticket that I needed breaks. Loral was great super nice friendly and helped me out as much as she could because Dan was busy. Dan not so much he was made aware of the situation and never called. I contacted him 3 times that day with no luck and finally left a voicemail because apparently apologizing for his department was less important than whatever he was so busy with from 8:00 AM until the time he left. I did get a call back the next day at 11:03AM from him but I had sent my dad in there to talk to him instead of me missing work or waiting on a phone call. Basically there was no resolution to the situation from my understanding there wasn't anything he could do at all. Mind you, because the recall wasn't addressed my battery got fried and I had to purchase another one, I had to use a tow from AAA, and I had to Uber that night to get from the dealership to the ER and then home. We had to take a trip to the ER that night because when the car stopped and we got it to the side of the road my boyfriend got out to look under the hood and dislocated his shoulder. All of this because they did not fix the THIRD and final recall on the car that we requested they (and that they said they were going to) fix. While I was waiting for Dan to call me I reached out to Lisa yesterday as well because I was told she was the person I needed to speak with. I'm still waiting for her to call me at this point. We will be reaching out to the regional manager to see if we can at the very least get an a apology and see if there is anything that they can do.

The sales associate, Summer Glass, was the most helpful I have ever had and I?ve bought a lot of cars over the past 5 decades! Kudos to Malloy Ford for the courtesy and professionalism of their staff. My new car has more bells and whistles than I will ever learn to use but it drives great.

Zach at ford winchester did a great job in finding us the best lariat for us. Highly professional and understanding , gem . Keep it up zach.

I had a very great experience and the dealer was very helpful

The service department is FANTASTIC. The honest, friendly, knowledgable staff took care of my long-standing issue in record time and my car runs like new again. Bonus points for the gentleman that braved the icy roads to shuttle me back to the service center in a snowstorm! If you want to be treated like a queen, go to Malloy Ford!

Getting vehicle inspection....was done in a timely manner and took about one hour

The employee's worked with us the best they could to get us the car we wanted. We love the 2020 explorer! It has lots of nice features and very spacious.. The look is very clean and sharp! We will definitely recommend to our friends and family! (we will be looking at adding heated seats to our car in the future)