Reviews
Great service
Really nice and helpful people. Polite andlistened to my issues.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Malloy Ford Service review
Service was excellent. Quick diagnosis, rapid communication, and expert repair.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
So great to hear Raymond! Those are some of the highest compliments you can pay us! We are so glad that your service went so smoothly. We will See you again soon!
new car
Very well pleased with the sales Department. Would go back and purchase another vehicle in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great to hear that the sales department took such good care of you! We are looking forward to seeing you again soon. Thanks for Making it Malloy!
Turn signal light out
I had a rear turn signal light go out. Knowing exactly what light it was, they got me in and out in 15-30 minutes.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Awesome Paul! Thanks for sharing this with us. We are always happy to hear that the team such good care of you. Thanks for Making it Malloy!
Owner of Lincoln MKX
I left vehicle the evening before service. It was done well before the time the next day. Everyone from the check-in thru payment was very helpful and friendly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great to hear, George. Helpful and friendly is what we are aiming for - so glad that the team took such good care of you!
Unhappy customer
I had to visit the Ford service department 4 times before I finally got my car fixed. Three separate times they had to order parts. First time they had to order a part. Second time I brought car back again and they placed the wrong part on my car which had nothing to do with what I bought it in for. Third time after transmission mount (part) came in I took it back in the morning and was called 1 hr later stating they had to order another component and it wouldn't be ready till 2pm which I couldn't pick up at that time. I ended up getting my car the next day which was my 4th trip to this service dept.
- Customer service 2.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Joyce, first and foremost our apologies for any wasted time or extra stress this caused you. At Malloy Ford of Winchester we always aim to provide superior service and it sounds like we missed the mark. Although your service is complete we appreciate you sharing this, as your feedback helps us to address areas for internal improvement. We also have reached out to management on your behalf and invite you to share any additional details of this experience with our manager, Lisa Walker, at lwalker@malloyautogroup.com. Again, our apologies and we hope that we will get a second chance to make a good first impression.
Great service
Love this place , they get you in and out while your waiting fir your car
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
So great to hear Joanne! We are glad the team at Malloy Ford of Winchester took such great care of you!
I found what I was looking for.
went looking for one vehicle and found something better. Salespeople were very helpful and informative.while it wasn't in and out the time we were there was only half as long as when purchasing a new F-150 earlier this year from a different dealer.Excellent help with warranties and protective coatings.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great to hear! We are so happy that the team at Malloy Ford of Winchester found you the perfect vehicle for the perfect price - and took the time to make sure you were "covered" in every sense of the word! Thanks so much for sharing and thanks for Making it Malloy!
Great
Got exactly what I wanted, very easy to work with and a great price as well. Very friendly and helpful. Will recommend this dealership to others..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great to hear that you had such a GREAT experience! We appreciate the kind words and are looking forward to seeing you again next time. Thanks for Making it Malloy!
I called and received exactly what I was looking for and...
I called and received exactly what I was looking for and Raul gave me first class service I would like to thank every one who helped me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks so much for the awesome review! We are always happy to hear that the team at Malloy Ford of Winchester is providing superior service! Thanks for Making it Malloy!