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Cadillac of Knoxville

(148 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–7:00pm 8:00am–2:00pm
Sunday Closed Closed
New (855) 559-3004 (855) 559-3004
Used (855) 559-3006 (855) 559-3006
Service (855) 559-3005 (855) 559-3005

Reviews

(148 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Cadillac of Knoxville from DealerRater.

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Five Star Experience

This dealership is top notch! Michael Petsuck went over and beyond to locate a car to fit my needs. Very professional and friendly in every way. I have recommended Michael to multiple friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5 Stars all the way!

Buying a car from Cadillac of Knoxville was a super low-stress experience and they showed me that they're there for the customer and sincerely want you to be totally happy with your purchase. Steve Patterson provided excellent support during the purchase and we feel like we hit the jackpot meeting him upon our arrival at the dealership! I highly recommend everyone there and will definitely buy again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent buying experience at Cadillac of Knoxville!

Our experience at Cadillac of Knoxville was exceptional! Steve Patterson worked with us to find the RIGHT car and it was never a "sales pitch". He kept it very low-pressure and wanted to make sure we were 100% happy with our purchase! The entire team, including Russ and Jennifer, were super attentive to our needs and we couldn't be happier with our decision to buy there! We definitely recommend them and the dealership without reservation and we will buy there again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great Salesman Experience

Michael Petsuck has a true professional. We have bought at least three vehicles from him and we have never had a problem. I would recommend Michael and Cadillac of Knoxville to all of my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Salesman Experience

We are very satisfied with the performance of Michael "The Ref" Petsuck. He has helped us on short notice twice. He sold us 2015 Cadillac esv and has completed all tasks he promised.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome Sales Experience

First time we met Michael was New Year's Eve last year. He is the friendliest and most knowledgeable salesperson I have met. Being a woman I have had problems with salesmen in the past talking down to me but not Ref. He made me feel like a valued customer. We will definitely be back to this dealership and will refer anyone we talk with about coming here!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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"AWESOME SALES EXPERIENCE"

I have purchased two Escalades from Michael Petsuck, "The Ref" and Cadillac of Knoxville. Michael has always been professional, fair minded, and pleasure to work with. I also service my vehicles at Cadillac of Knoxville. I can count on Michael and he is always available and eager to help whether it's sales or any service I need to schedule. I highly recommend "the Ref" and Cadillac of Knoxville.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Danny Spradlin

Danny has helped me by taking my vehicle back and forth from Maryville to have all service done!!! This has saved me a lot of time! His service has gone beyond my expectations!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Bought a 2017 XT5 in January.

My wife and I were greeted by Danny Spradlin. He began showing us the new XT5 as my wife has a problem with her hip. The car allowed her to get in and out without any problem. We took a test drive and loved it. Danny and Russ showed us the versatility and capabilities of this SUV. We bought several Cadillacs from dealers in Galesburg IL, Chattanooga TN, Cleveland TN and Cadillac of Knoxville is at the top of our list in customer satisfaction. All of the staff in the service department are very cordial and helpful whether it's warranty work or regular service. Before we bought this car we needed a tire replaced on short notice on our DTS. Another Danny in service worked us in and replaced the tire so we would not be late for a doctor appointment out of town. Five stars for everyone at Cadillac of Knoxville.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Salesman Experience

I have both leased a Cadillac CTS and purchased a Cadillac SRX from Mike Petsuck "The Ref" of Cadillac of Knoxville. Mike was beyond helpful in both transactions and made my experience AWESOME! I give Mike 5 Stars and would not hesitate to recommend him to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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